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Need help, have multiple pop-ups and probably a virus too


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#91
juglar21

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Hi Joe,

 

here is the report:

 

 Results of screen317's Security Check version 0.99.93  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java version 32-bit out of Date!
 Adobe Flash Player 16.0.0.235  
 Adobe Reader 10.1.7 Adobe Reader out of Date!  
 Mozilla Firefox (34.0)
 Google Chrome 20.0.1132.47 Google Chrome out of date!  
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 

 

thanks, J.


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#92
juglar21

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P.S. At the beginning of the process a little pic came up on the black screen of Security check, which said: 

 

Line - 1:  Error: Variable must be of type "Object".

 

I clicked 'ok' and then it continued.

 

J.


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#93
zep516

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Where's the Anti virus program we started with ? You had Microsoft Security essentials installed, now I don't see.

Lets install it immediately. It's a good one, I use it.

Download it from here ---> http://windows.micro...ntials-download

Let me know when that is done, more up dating to do after that.

Thanks
Joe :)
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#94
juglar21

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Tried to do it, but getting the message, during installation:

 

"MSE is already installed.  Ony one copy of MSE can ....

 

And when I go to 'Control Panel' and then 'Uninstall Programs', I can find it.

 

Thanks, J.


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#95
zep516

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OK,

So you have the little green house (Icon) down by the clock with a white arrow it it, indicating Microsoft Security is running ?
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#96
juglar21

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No, there is something that looks like a house and is brown.

When I move over it with my curser, it says:

 

PC status: Potentially unprotected

 

Thanks J


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#97
juglar21

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Aha, I clicked on it and it is MSE. I guess the reason it is brown is because it says I haven't run it of a while


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#98
juglar21

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meaning, I haven't run a scan for a while. This could put your PC at risk


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#99
juglar21

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shall I click on 'scan now'?


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#100
zep516

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Right click on (something that looks like a house and is brown. ) and choose open, see if you can do that, if so perform a scan.

Mine turns red about once a week and I right click on it and do a scan, after scan it turns green.
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#101
juglar21

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okay, scan running!


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#102
zep516

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Good, it will turn green after that.

Let me know.

Then we will up date adobe, and Chrome, and I'll talk to you about Java, that is also out of date. Almost done here...

Joe
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#103
juglar21

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scan finished, no threats detected!

House is green


Edited by juglar21, 30 December 2014 - 03:41 PM.

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#104
zep516

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House is green, everyone in the house is protected then. Congratulations :)

Time to up-Date.

1st
Out of date Adobe Reader installed!

Your Adobe reader needs updating. You should ensure you use the latest Adobe Acrobat Reader and install any security updates that are released. You can download the latest reader and updates from here.
Note Important: Please uncheck any optional offers before downloading. This is what users do, they forget to un-check the optional installs, don't just click the download button take your time and look at the page, un-check then download. This particular page tries to install McAfee Scanner, so un-check it, then click download.

2nd
Your Chrome browser is out of date
Please read Here for full up dating information reguarding the Chrome Browser.

3rd
Your Java is out of date:

Note
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it.
I would uninstall it from the programs an Features menu anything called Java. Start > Control Panel > Programs & Features, uninstall all Java.

Thanks
Joe :)
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#105
juglar21

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Hi

 

went to

 

Start > Control Panel > Programs & Features,

 

but could not find anything with Java.

Then clicked on IObit uninstaller, since it is listing things alphabetically and equally, no Java files were found. And I don't need it here anyway.

 

Downloaded Chrome, and at the beginning of the installation it said that I need to download some Microsoft things first.

But don't know what.

 

The Adobe site seems to be down right now.

 

Thanks J.


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