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Java won't install

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#1
JenniferRiordan

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This morning I removed Java from my computer with Revo Uninstaller and rebooted. I checked to see if Java was gone from add/remove programs, and it was. I then attempted to update to Java 8 Update 31 by downloading the exe file to my desktop. I opened it and got this error message, 'A newer build of this version of Java already exists on your system. It is not possible to install an older build.'

I then went to Java.com and clicked on 'Do I have Java', and I get this message: 'We are unable to verify if Java is currently installed and enabled in your browser. If you have installed Java and there is an error with the verification, there could be a configuration issue (eg. browser, Java control panel, security settings) or the Java plug-in is blocked by the browser.'

I then went to Java.com to use the uninstall tool for removal of older versions of Java and got this message: 'Java is disabled or not installed'.

I went into Firefox Addons and Plugins to see if I needed to 'enable' Java in some way but it wasn't listed. I also turned off my firewall antivirus and adware blocker prior to all the steps I have mentioned previously. I'm not sure where to go from here. Any guidance is appreciated
(The browser I use is Firefox and up to date fyi.) Jennifer


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#2
Aura

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Hi Jennifer :)

Let's see if Java is detected on your system with SecurityCheck.

P32ZMcU.pngSecurityCheck
  • Download SecurityCheck and move the executable to your Desktop;
  • Execute SecurityCheck, press on a key and let the scan run;
    KQuxDxN.png
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3
JenniferRiordan

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Hi Aura.

Here ya go.

 

 Results of screen317's Security Check version 0.99.96  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.75.0.1300  
 MBAM out of Date!  
 Java version 32-bit out of Date!
  Java 64-bit 8 Update 31  
 Adobe Flash Player     16.0.0.305  
 Mozilla Firefox (35.0.1)
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 29% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 


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#4
Aura

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It appears that you are using Windows XP SP3 and you have Java 8 Update 31 installed. Java 8 isn't supported under Windows XP, hence why you're getting errors with it. The latest version of Java supported on Windows XP is Java 7 Update 60 or 65 if I recall correctly. If you want to have a more recent version, you'll have to upgrade your Windows to Vista or a more recent one. Also, I suggest you to not install java if you don't have any use for it as it's one of the most exploited program by malware to infect a system. Having it installed on a system is a huge security risk.
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#5
JenniferRiordan

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I have a program that requires Java to run. How do I remove and replace it with Java 7 update 60?


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#6
Aura

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I would download and use JavaRa to remove all past versions of Java on your system:

http://sourceforge.n...rojects/javara/

Once done, I would download Java 7 Update 60 from the Java archive page, here:

http://www.oracle.co...re-7u60-oth-JPR
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#7
JenniferRiordan

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 Results of screen317's Security Check version 0.99.96  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.75.0.1300  
 MBAM out of Date!  
  Java 64-bit 8 Update 31  
 Adobe Flash Player     16.0.0.305  
 Mozilla Firefox (35.0.1)
````````Process Check: objlist.exe by Laurent````````  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 29% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````


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#8
JenniferRiordan

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I ran the Javara app and rebooted. I then did security check again, but java still shows up?


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#9
Aura

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For some reason it detects the 64-bits version of Java installed on your system, while you have the 32-bits version of Windows XP. If you go in C:\Program Files do you have a folder called Oracle or Java?
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#10
JenniferRiordan

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I checked to see if a Java plugin was enabled in my web browser, but Java isn't listed in the Firefox plugins or extensions list. If I go into 'All Programs', 'Java' is the last one on the bottom. I open it up, and there are five files each displaying an icon that looks like a blank computer screen with a light grey border around a rectangle, a white screen like a blank computer screen, and a blue heading from left to right acting as a top border. They are labelled 'About Java' 'Check for Updates' 'Configure Java' 'Get Help' and 'Visit Java.com'. If I hit any of the first three, I get a message that says: 'windows is searching for javacpl.exe to locate the file yourself click browse.' I may have deleted that file?


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#11
Aura

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Right click on the Java folder you are talking about and select "Open file location". Where are you taken? In what folder?
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#12
JenniferRiordan

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The folder is titled 'Java'.

There are five files each 1.53 kb in size. The icons all look like a blank computer screen with a light grey border around a rectangle, a white screen like a blank computer screen for a background, and a blue heading from left to right acting as a top border. They are labelled 'About Java' 'Check for Updates' 'Configure Java' 'Get Help' and 'Visit Java.com'. If I hit any of the first three, I get a message that says: 'windows is searching for javacpl.exe to locate the file yourself click browse.' I may have deleted that file?


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#13
Aura

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I mean, where is that folder located? The path. Is it in C:\Program Files\Java?
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#14
JenniferRiordan

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My bad.

 

C:\Documents and Settings\All Users\Start Menu\Programs


Edited by JenniferRiordan, 09 February 2015 - 10:22 AM.

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#15
Aura

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Alright, if you right-click on one of the icons under Java and select Properties, where is that file pointing at? Where is the main executable located (the path)?
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