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new hp 15 laptop very slow to log in. (Resolved)

hp15 slow help

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#1
erikagann

erikagann

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I just got a hp 15 laptop for my birthday a few months ago and I'm having issues logging in now. It is very slow, won't even get to the log in page for me to use my laptop. I dont know how to fix this, is it an easy fix or should I take it to get it checked out? Any help would be appreciated.
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#2
Aura

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Hi erikagann :)

Let's start by the beginning, to see what you have installed on your laptop that could cause it to boot slowly.

3Al62Pm.pngList Installed Programs
  • Download MiniToolBox and move it to your Desktop;
  • Execute it by double-clicking on it;
  • Check the "List Installed Programs" checkbox;
    dE2KOUZ.png
  • Click on the Go button;
  • Once the scan is complete, a log will open.
    wRKHMXW.png
  • Copy/paste (select the Notepad, press Ctrl + A then Ctrl + C to copy, and Ctrl + V to paste) the content of the output log in your next reply;

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#3
erikagann

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Literally all ive installed on it was pinterest, a health and fitness app, Facebook, Netflix, and a cooking app. Thats all I've used it for, its so slow I can't even use it because it never gets past the log in phase for me to use it. I'm not very tech savvy, is there a way to turn it on without going through the log in so I can reset the system?
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#4
Aura

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Yes, HP are very easy to factory restore. Can you tell me what versions of Windows you use on it?
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#5
erikagann

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I think it may be windows 8? I'm not to sure, I bought it in August, if that helps.
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#6
Aura

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Here, follow these instructions to do a factory reset of your HP laptop under Windows 8

http://support.hp.co...ument/c03489643
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#7
erikagann

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Awesome! It worked! Thank you so much!
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#8
Aura

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No problem erika, glad that you got it all solved out! :)
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