[jbcteacher]

did it... restart???

Edited by jbcteacher, 19 April 2015 - 02:13 PM.

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Yes but only after you go into msconfig and set the boot back to normal on the 1st tab. Let's see if it flashes.

[BrianDrab]

Yes but only after you go into msconfig and set the boot back to normal on the 1st tab. Let's see if it flashes.

[jbcteacher]

Flashes😞

[BrianDrab]

And does the Nvidia device under display adapters still show disabled?

[jbcteacher]

Can I get there from task manager! Can't access start button. Sorry if redundant

[BrianDrab]

I wouldn't worry about it at the moment because I'm fairly certain we've eliminated everything it could be except for one! It's likely your Norton antivirus. I would make sure that you have your license key if you choose to stay with Norton. I'm personally not a big fan of it.

 

I would uninstall your Norton Antivirus to see if the problem magically disappears.

 

Let me know. Thanks.

 

http://answers.micro...43-f3cb8f0f28a8

[jbcteacher]

Let's uninstall. From safe mode?

[BrianDrab]

If we have to. It's better to try this from normal mode.

 

Since you are flashing, please try the following.

1. Hit CTRL-SHIFT-ESC on your keyboard and task manager should open.

2. Find Windows Explorer under apps and right-click and End Task.

3. Now click the File menu and select Run new task.

4. Type in explorer.exe and click OK.

 

See if you get your desktop back and maybe you can get to add/remove programs to uninstall.

 

If not then try Safe Mode.

[jbcteacher]

No flashing... I don't like Norton either... Dh won't live this down.

What virus protection do you recommend? Son is on the pic playing games, downloading, 24/7 when he isn't sleeping or in school...

[BrianDrab]

My preference is the built-in Windows Defender. We should enable it if it's not already. It works really well in Windows 8.

 

Before enabling Windows Defender we need to ensure that all remnants of N360 are gone. Download the removal tool from the link below and run it. Reboot if prompted. While your doing this I'll provide instructions to enable defender.

 

https://support.nort...erProfile_en_us

[BrianDrab]

If for some reason you don't want to use Defender then I would suggest the free version of Avast.

 

Here is how to enable Windows Defender or verify that it is already on.

 

Please let me know if you have any questions.

 

Once we get this sorted out there are a few minor cleanup items we need to take care of.

[jbcteacher]

ok.  got rid of Norton with the tool and enabled defender.

 

should I d/l chrome or use firefox???

 

waiting for further direction

[BrianDrab]

That's a personal preference. I prefer to use Internet Explorer myself.

 

I see that you have Java installed on this machine. If you don't use or don't know if you use Java I would uninstall it. If you do use it please follow the instructions below so that you're not vulnerable to infection.

 

 

Keeping Java Updated
WARNING: Java is one of the most exploited programs at this time. The Department of Homeland Security recommends that computer users disable Java. You can read more about this here.
I would recommend that you completely uninstall Java unless you need it to run an important software. If you need it or are unsure or uncomfortable with removing it then I would recommend that you disable Java in your browsers until you need it and then enable it at that time. (See How to disable Java in your web browser and How to unplug Java from the browser). If you don't uninstall it, it's also important that you follow the directions below to update to the latest version of Java.
 
Note: If you don't use Java or don't know if you need it I would uninstall it.
 
If you wish to keep it please follow the instructions below to update to the newest version.
1. Click the Start button
2. Type Java
3. Click on Configure Java in the search results
4. Click the Update tab
5. Click the Update Now button and allow the update to download/install.

 

Let me know what you decide and we'll clean up our tools.

[jbcteacher]

 

 

I will delete it, but I'm almost sure he thinks he needs it for his games...  we can cross that bridge when we get to it.

[BrianDrab]

Last two things to verify.

1. I'm assuming in msconfig it is set to a normal boot?

2. Have we re-enabled the NVIDIA card in device manager?