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Windows 7 pro HP microtower "I have been infected w/ransom trogen&

1-877 call alerts audio warningsms can not use internet my isp is dial up 1-877 ransom blocks all attempts to remove internet explorer 11

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#31
bonezz777

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Hi Emeraldnzl, My computer is acting crazy it wont let me do windows update, or MSE update, I had to hit f5 at least 10 times, here are the error codes, Thank You for Your hard work & dedication, here Ya go::Show all content Show all Hide all content Hide all Windows Update error 80073712 The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website. If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer. And This::Show all content Show all Hide all content Hide all Windows Update error 80073712 The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website. If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer. Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps: Close all programs, and then restart your computer. Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps: Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe). In the Programs list, click Setup.exe. Click Install Now. Click Go online to obtain the latest updates for installation (recommended). If you're asked for it, type the Windows Product key. In the Which kind of installation do you want? window, click Upgrade. When the installation is complete, restart your computer, and then run Windows Update. Show contentHide content Technical information Error 80073712 occurs when the Windows component store is corrupt. The component store holds the files and information that's used to install updates. The System Update Readiness Tool checks and repairs corrupt files and registry data. Read the "More information" section of the Description of the System Update Readiness Tool article on the Microsoft Support website for details. Error codes this applies to: WindowsUpdate_80073712 0x80073712 Was this helpful? Read the privacy statement online Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps: Close all programs, and then restart your computer. Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps: Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe). In the Programs list, click Setup.exe. Click Install Now. Click Go online to obtain the latest updates for installation (recommended). If you're asked for it, type the Windows Product key. In the Which kind of installation do you want? window, click Upgrade. When the installation is complete, restart your computer, and then run Windows Update. Show contentHide content Technical information Error 80073712 occurs when the Windows component store is corrupt. The component store holds the files and information that's used to install updates. The System Update Readiness Tool checks and repairs corrupt files and registry data. Read the "More information" section of the Description of the System Update Readiness Tool article on the Microsoft Support website for details. Error codes this applies to: WindowsUpdate_80073712 0x80073712 Was this helpful? Read the privacy statement online:::{& this one}::Show all content Show all Hide all content Hide all Windows Update error 80073712 The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website. If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer. Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps: Close all programs, and then restart your computer. Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps: Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe). In the Programs list, click Setup.exe. Click Install Now. Click Go online to obtain the latest updates for installation (recommended). If you're asked for it, type the Windows Product key. In the Which kind of installation do you want? window, click Upgrade. When the installation is complete, restart your computer, and then run Windows Update. Show contentHide content Technical information Error 80073712 occurs when the Windows component store is corrupt. The component store holds the files and information that's used to install updates. The System Update Readiness Tool checks and repairs corrupt files and registry data. Read the "More information" section of the Description of the System Update Readiness Tool article on the Microsoft Support website for details. Error codes this applies to: WindowsUpdate_80073712 0x80073712 Was this helpful? Read the privacy statement online::Show all content Show all Hide all content Hide all Windows Update error 80073712 The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. To learn more about this tool, go to What is the System Update Readiness Tool? on the Windows website. If the System Update Readiness Tool does not correct the problem, you'll need to repair Windows. Repairing Windows won't damage your personal files or the programs that are installed on your computer. Once you finish the repair, you'll need to rerun Windows Update to install any updates aren't included on the installation DVD. To repair Windows, follow these steps: Close all programs, and then restart your computer. Insert the Windows DVD into the computer's disk drive. Wait for Setup to start. If Setup doesn't start automatically, follow these steps: Click Start, and then type Drive:\setup.exe in the search box, where Drive is the letter of your computer's DVD drive (for example, D:\setup.exe). In the Programs list, click Setup.exe. Click Install Now. Click Go online to obtain the latest updates for installation (recommended). If you're asked for it, type the Windows Product key. In the Which kind of installation do you want? window, click Upgrade. When the installation is complete, restart your computer, and then run Windows Update. Show contentHide content Technical information Error 80073712 occurs when the Windows component store is corrupt. The component store holds the files and information that's used to install updates. The System Update Readiness Tool checks and repairs corrupt files and registry data. Read the "More information" section of the Description of the System Update Readiness Tool article on the Microsoft Support website for details. Error codes this applies to: WindowsUpdate_80073712 0x80073712 Was this helpful? Read the privacy statement online:: I seem to Not show You both errors ,I think, Maybe I did & cant see it, lil old, lil blind....Tiered, Thank You Again...Sorry I cant tell if these are duplicated, my age & health, I get too confused??? Tim


Edited by bonezz777, 25 March 2016 - 05:24 AM.

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#32
emeraldnzl

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Hello Tim,

Outside my expertise I am afraid.

It seems to be an update problem. I am wondering if it is trying to upgrade your machine to a later version of Windows but I am not sure. You really need technical help as apposed to the malware forum.

Let's remove the tools that we have been using. After that please go to the Windows 7 forum here and open a new topic.

Tell them the problem and someone there should be able to help you.

To clear away the tools we have been using download Delfix from here. You will be taken to the download page. Just wait and shortly the download will appear.

Put a check (tick) in the following boxes:
 

  • Remove disinfection tools
  • Reset System Settings

    Then click Run

The tool will run for a short time. When completed a notepad window will open with a log. Please copy and paste the log back here.

Any remaining tools may be deleted.
 

 


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#33
bonezz777

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Hello Emeraldnzl, I dwn loaded Delfix, ran it, and it made note pad, But, I went to " copy/paste " hit the Wrong key and all disappeared , ran it again but all was gone, see here::

# DelFix v1.012 - Logfile created 25/03/2016 at 14:56:27
# Updated 04/03/2015 by Xplode
# Username : Tim - TIM-HP
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Removing disinfection tools ...

~ Resetting system settings ... OK

########## - EOF - ##########     So is this where we say "Good bye & Thank You ? " ; :confused:

:


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#34
bonezz777

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Hello Emeraldnzl, I dwn loaded Delfix, ran it, and it made note pad, But, I went to " copy/paste " hit the Wrong key and all disappeared , ran it again but all was gone, see here::

# DelFix v1.012 - Logfile created 25/03/2016 at 14:56:27
# Updated 04/03/2015 by Xplode
# Username : Tim - TIM-HP
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Removing disinfection tools ...

~ Resetting system settings ... OK

########## - EOF - ##########     So is this where we say "Good bye & Thank You ? " ; :confused:

:


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#35
emeraldnzl

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ran it again but all was gone, see here::

 

That's fine. :thumbsup:

 

 

So is this where we say "Good bye

 

No I will keep this topic open for the time being. See how you go in the Windows 7 forum and if need be you can come back here. :)

 

For now though here are some of safety tips:

 

Here are some things that I think are worth keeping in mind if you don't already know about them:

---------------------------------------------------------------------------------------------------------------------

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

----------------------------------------------------------------------------------------------------------------------

So many of us use Facebook nowadays. Go here for a guide to Facebook security.
 

---------------------------------------------------------------------------------------------------------------------

 

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

For some common sense advice about protecting your computer read How to boost your malware defense and protect your PC

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!

 


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