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Errors on Windows 7 laptop


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#1
RebelGamer137

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Earlier today my Windows 7 Toshiba Satellite L755D-S5204 froze and later, while I was afk while running a virus scan it apparently bluescreend.

 

  BCP1:    FFFFF6FC5003A8A8
  BCP2:    FFFFFFFFC0000185
  BCP3:    00000000BE4A6880
  BCP4:    FFFFF8A007515726
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

 

 

I got that information from the recovery statement.


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#2
Dashing star

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I think you got a crash dump files on C:/Windows/Minidump/*.dmp can you please post that or upload to find out the issue.


Edited by Dashing star, 09 May 2016 - 04:07 AM.

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#3
Ztruker

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Zip the minidump and upload here as Dashing star mentioned.


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#4
RebelGamer137

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How do I do that?


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#5
Dashing star

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1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the More reply options and then Attach button, bottom left of the dialogue input box


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#6
oliverpowell

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Hi

 

please follow the below guide to fix the blue screen error

 

·Remember the changes you have recently done before BSOD

·Check your computer hardware parts

·Check your computer temperature

·Test your hard drive

 

Hope these fixes help you!!

 

Good Luck.


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#7
RebelGamer137

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I attached a copy of the file you requested.

Attached Files


Edited by RebelGamer137, 12 May 2016 - 03:36 PM.

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#8
Dashing star

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I think you upload rar file, we need zip file.


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#9
RebelGamer137

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Can't you just download WinRAR? Stupid Winzip won't work on my PC.


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#10
SleepyDude

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Hi,

 

Can you try this

 

Download and install WhoCrashed

  • Run the tool and click Analyze
  • post the generated report

 


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#11
RebelGamer137

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Here it is

 

On Sat 5/7/2016 3:32:01 AM GMT your computer crashed
crash dump file: C:\windows\Minidump\050616-36535-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70380)
Bugcheck code: 0x7A (0xFFFFF6FC5003A8A8, 0xFFFFFFFFC0000185, 0xBE4A6880, 0xFFFFF8A007515726)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 5/7/2016 3:32:01 AM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: ataport.sys (ataport+0x190CC)
Bugcheck code: 0x7A (0xFFFFF6FC5003A8A8, 0xFFFFFFFFC0000185, 0xBE4A6880, 0xFFFFF8A007515726)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\windows\system32\drivers\ataport.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: ATAPI Driver Extension
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


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#12
SleepyDude

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Hi,

 

Any recent Hardware change?

 

Try to install the Intel Rapid Storage Technology Driver provided by Toshiba


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#13
RebelGamer137

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None that I know of unless using an external USB hub counts.


Edited by RebelGamer137, 20 May 2016 - 06:47 PM.

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#14
SleepyDude

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Ok. The driver updated without problem?


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#15
RebelGamer137

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Ok. The driver updated without problem?

No problems, it works fine.


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