[phillpower2]

will try take google chrome off and reinstate that see what happens 

 

 

Good idea 

 

You are most welcome and have a good weekend 

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Not heard back from you L1nd@, do you still require assistance or is the issue now resolved, an update would be appreciated.

[phillpower2]

Not heard back from you L1nd@, do you still require assistance or is the issue now resolved, an update would be appreciated.

[L1nd@]

I am really sorry due to the good weather we extended our stay I have reset my laptop this morning has you advised earlier I will let you know how I go on we are once again going away for a few days we need to make good use of this beautiful weather we are getting don't see much of it so it maybe Tuesday or wed  next week before I can let you know how things go Thankyou for your patience and once again apologies

[phillpower2]

No worries, been busy myself so glad to hear that you are enjoying the good weather.

[L1nd@]

Ok thought I would run the laptop for a few days before giving an update you will be glad to hear as I am that everything seems to be working well so Thankyou very much and for anyone else reading this dont be scared to do a refresh has I was there is nothing to it and you were right it gets rid of nothing Once again Thank You  Phil Much appreciated 

[phillpower2]

You are most welcome Linda 

 

Glad to hear that all is now well and thank you for letting us know   your positive update will no doubt help others with the same or a similar computer problem.

[L1nd@]

Just an update I have been running with no problems whatsoever Yesterday I realised I haddnt reinstalled my Kasper sky (not the free version I have a key) I reinstalled it and this morning started with the same problem so I have uninstalled Kasper sky and now running fine again hmmm now not sure which anti virus to install been with kasper for years get it free through my bank any suggestions once again Thankyou

[phillpower2]

Are you aware that Windows 8, 8.1 and 10 have an updated version of Windows Defender that offers the same real time protection as Microsoft Security Essentials, you do not need third party AV protection and by not installing any you are reducing the possibility of potential conflicts and freeing up resources on your computer, information courtesy of admin here

[L1nd@]

So I dont need Kasper sky anymore? its odd that it has been running a year now with no conflicts then bang haha

[phillpower2]

So I dont need Kasper sky anymore? 

 

 

No, just be sure to check that after Kaspersky has been correctly uninstalled (see here) that Windows Defender has been automatically enabled and allow it to carry out a full scan and update.

 

its odd that it has been running a year now with no conflicts then bang

 

 

Possibly caused by a recent update.