Hello Geekstogo, thanks for taking the time to read this.
My wife has a laptop (that we pretty much share at this point), and has had it for about 1.5 years now. It's not the best/fastest laptop but it's met our needs and has not had any issues up until now. As of recent, the laptop has started stuttering while watching videos (ie. netflix). It will probably do this about 4ish times during a 50 minute show. To my knowledge there have not been any updates of any kind to the computer over the past month, and this started approximately 1 week ago. It has happened on multiple days now, and multiple times, and has happened every time we have watched netflix.
The videocard is a intel® HD 5500. I thought maybe it was a driver issue, so I looked into the latest drivers, but it looks like the laptop has a "graphics control panel" that has its own driver updating control. I don't even see an option of looking for driver updates in the control panel, so I guess it just does it on its own and doesn't let the user look into it? The latest driver for the HD 5500 looks wildly different than the one installed on this computer, and I'm guessing they are different because of the utility? (One installed on computer is 126.96.36.19949; "latest" one on intels website is 188.8.131.5224).
I'm not sure where to start! Any help would be greatly appreciated.