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Lost ability to drag and drop (Resolved).

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Best Answer 6stringer , 03 November 2017 - 04:57 PM

Thank you phillpower2. Before doing the refresh as you directed I took a stab at simply restarting my computer and that did the trick. Go to the full post »


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#1
6stringer

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I've suddenly lost the ability to drag and drop files while working in various folders. When I left click and hold the cursor on a file it highlights the file, but will not let me move it at all. 

 

Suggestions?


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#2
phillpower2

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Try a Refresh (Not a Reset).

 

The refresh option does not delete your personal data but may remove certain apps such as Chrome etc, I do however always recommend that folk back up any important data before carrying out a refresh or making any significant changes to the computers software or hardware.
 
1: Right click on the notifications icon, bottom right on the task bar then click on Open Action Centre.
2: Click on the All settings tab.
3: Click on the Update & Security tab.
4: Click on the Recovery tab to the left.
5: Click on the Get started tab.
6: Click on the Keep my files option.
7: Follow any on screen messages.
8: Post back with an update for us.

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#3
6stringer

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✓  Best Answer

Thank you phillpower2. Before doing the refresh as you directed I took a stab at simply restarting my computer and that did the trick.


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#4
phillpower2

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That is good news and thank you for letting us know that all is now well with your computer 6stringer  :thumbsup:

 

You are welcome btw  :)


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