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Dell XPS 420 will not boot


Best Answer phillpower2 , 15 January 2018 - 12:41 PM

ERROR IN THE PREVIOUS POSTPhill sorry about this The Hard drives are not as described above they are in fact.Drive 1: a Seagate Barracuda 320 GB 7200rpmDrive 2: a Western Digital Caviar SE 16... Go to the full post »


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#271
Jb852

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Restarted as per instruction, all seemed to be going well until this window came up, PC not picking up mouse and no idea how to click on Ok,
If you have any suggestions please feel free to send them when convieient, too much excitement for me in one day, will have to double dose on the meds.
You have my sincere thanks and greatest respect
Best regards
Jim

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#272
Jb852

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good afternoon, 

 

are either of you available


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#273
dmccoy

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Hi Jim,

 

Did you get anywhere with the install or where are you?


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#274
Jb852

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Hi, Darrin, 

still as the last photo I sent,(#271) PC will pick up keyboard but not any mouse, so looking at alternatives, to me its:

 

reboot and see what happens

 

reboot with the pen drive in

 

reboot with the original driver and utilities disk in and see if the system picks it up

 

reboot with the pen drive and the original utilities disk in and see if its picked up 

 

Any thoughts?

jim


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#275
dmccoy

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Try to remove the USB drive and install it in another USB port and see if it takes you back to the Windows install option


Edited by dmccoy, 23 January 2018 - 11:22 AM.

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#276
Jb852

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ok


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#277
Jb852

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6 usb ports all tried -nothing


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#278
dmccoy

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Okay, Do you know if any of your USB ports are USB 3. they should be Blue if so. Make sure not to use one of those ports and only use the ports on the back of the computer.

 

Turn off computer and start over by booting to the Win 10 USB and when you get to the the Setup screen choose the Repair option to go to Command prompt. Let me know when you are there


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#279
Jb852

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ok, 

No im afraid I dont have any USB 3 ports this is a DELL XPS 420, but it has been a good one 


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#280
dmccoy

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Ok that is good. Windows doesn't install well in USB 3 ports. Please follow my next steps to hopefully get into Command Windows


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#281
Jb852

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New window, we have not had this option before

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#282
dmccoy

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Ok good, Select Troubleshoot, then the Reset Your PC option and lets see what happens.


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#283
Jb852

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No reset option , command prompt is there?

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#284
dmccoy

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Okay go to command prompt


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#285
Jb852

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done


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