[dmccoy]

Please check for updates for the following drivers.

 

AiCharger.sys: ASUS Ai Charger - Consider uninstalling if you do not use. It is known to cause issues

 

Go to ASUS site and check for any other updates

 

Go to Intel Driver support

Run the Auto Detect Driver Tool to check for any Driver updates

 

RTKVHD64.sys

Realtek High Definition Audio Function Driver

http://www.realtek.c...&Level=3&Conn=2

 

 

 

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Yes, it still crashes.

 

 

Here are the contents of the text file:

 

 

 

AutoReboot=TRUE

Caption=

DebugFilePath=%SystemRoot%\MEMORY.DMP

DebugInfoType=2

Description=

ExpandedDebugFilePath=C:\WINDOWS\MEMORY.DMP

ExpandedMiniDumpDirectory=C:\WINDOWS\Minidump

KernelDumpOnly=FALSE

MiniDumpDirectory=%SystemRoot%\Minidump

Name=Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk0\Partition3

OverwriteExistingDebugFile=TRUE

SendAdminAlert=FALSE

SettingID=

WriteDebugInfo=TRUE

WriteToSystemLog=TRUE

 

 

 

 

AllocatedBaseSize=1280

Caption=C:\pagefile.sys

CurrentUsage=26

Description=C:\pagefile.sys

InstallDate=20151010024013.793479-240

Name=C:\pagefile.sys

PeakUsage=33

Status=

TempPageFile=FALSE

[wickrama]

Yes, it still crashes.

 

 

Here are the contents of the text file:

 

 

 

AutoReboot=TRUE

Caption=

DebugFilePath=%SystemRoot%\MEMORY.DMP

DebugInfoType=2

Description=

ExpandedDebugFilePath=C:\WINDOWS\MEMORY.DMP

ExpandedMiniDumpDirectory=C:\WINDOWS\Minidump

KernelDumpOnly=FALSE

MiniDumpDirectory=%SystemRoot%\Minidump

Name=Microsoft Windows 10 Home|C:\WINDOWS|\Device\Harddisk0\Partition3

OverwriteExistingDebugFile=TRUE

SendAdminAlert=FALSE

SettingID=

WriteDebugInfo=TRUE

WriteToSystemLog=TRUE

 

 

 

 

AllocatedBaseSize=1280

Caption=C:\pagefile.sys

CurrentUsage=26

Description=C:\pagefile.sys

InstallDate=20151010024013.793479-240

Name=C:\pagefile.sys

PeakUsage=33

Status=

TempPageFile=FALSE

[dmccoy]

Okay, please run the following tool again

Download the Sysnative BSOD Dump + System File Collection App to save to Desktop
https://www.sysnativ...llectionapp-exe

2. Run the app by Double-click on the downloaded EXE file
This will create the following on your Desktop - SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
The app averages ~3 minutes to run on most systems and as long as 10-15 minutes on others.
Windows Explorer should open and highlight the zipped folder
Upload the SysnativeFileCollectionApp.zip to your reply.

Edited by dmccoy, 29 June 2018 - 08:05 AM.

[wickrama]

Thanks, the file is attached.

Attached Files

•  SysnativeFileCollectionApp.zip   543.75KB   233 downloads

[dmccoy]

I am not seeing any evidence of any recent BSOD's. The last one was from 6/23. I would suggest you do the following and see if it might help find the possible cause.

Please follow the tutorial below to run driver verifier.
https://www.tenforum...ndows-10-a.html

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation. It should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

When you get a Blue Screen Error (BSOD) then Run the SysnativeCollection App again and upload the zip file.

[wickrama]

Done, until I got the BSOD again. Zip file attached.

Attached Files

•  SysnativeFileCollectionApp.zip   861.04KB   245 downloads

[dmccoy]

I am out of town with limited access so will get back to you in next couple days.

[wickrama]

Great, thanks!

[wickrama]

My computer crashed again, so I reran the sysnative app. Here is the zip folder

Attached Files

•  SysnativeFileCollectionApp.zip   880.03KB   229 downloads

[Jorhall]

I have the same trouble on my computer, but I think you need to update your drivers

[wickrama]

I updated my drivers. I will let you know if the BSOD happens again. Should I run any other diagnostics or try and force a crash?

[dmccoy]

I apologize I must of missed your last reply. I will look over your logs and let you know what I see. 

[dmccoy]

I updated my drivers. I will let you know if the BSOD happens again. Should I run any other diagnostics or try and force a crash?

 

Let's see what happens first and if crashes rerun the Sysnative app again.

[wickrama]

Ok, thanks.

[wickrama]

Today my computer ran into issues again. I didn't get a BSOD but it froze and made the same mechanical buzzing noise that it sometimes does with BSOD. I had to manually force a restart. Any ideas?