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#31
dmccoy

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Okay. I recommend testing your hard drive as the first step.

Please Download and Run SeaTools for Windows
 
1.  Once it starts it will scan for all drives connected to your computer. 
2.  Select drive you want to test.
3.  Select the Long Generic Test under the Basic Tests menu
4.  When the test is complete you will see the result under Test Status
5.  The test will indicate either Pass or Fail. 
6.  Provide the Results in your reply.


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#32
wickrama

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The hard drive test result was PASS


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#33
wickrama

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My computer crashed to BSOD 3 times today! Just letting you know the problem is still happening, unfortunately. 


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#34
dmccoy

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Sorry to hear. Please rerun the Sysnative app and upload the zip folder. See post #18 for details if needed.
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#35
wickrama

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Ok, thanks. The file is attached here. 

Attached Files


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#36
dmccoy

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Please do the following as well.

 

List all Drivers
http://www.nirsoft.n...driverview.html
1. Download the correct version for your computer (32 or 64 bit)
2. Extract and Run the file
3. Select View Menu and Check
1. Mark Non-Microsoft Drivers
2. Hide Microsoft Drivers
3. Add Header Line To CVS/Tab-Delimited File
4. Select Edit menu and choose Select All or use (Ctrl + A)
5. Select File menu and choose Save Selected Items
6. Save as Drivers or other known name
7. Save As Type Comma-delimited text file (.csv)
8. Compress the Drivers.csv file to a compressed Zip file
9. Upload the file to your next reply 


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#37
wickrama

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Drivers attached here. Thanks!

Attached Files


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#38
dmccoy

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Okay Thank you.

 

 

I am seeing a lot of errors related to your audio. It looks like the Realtek audio driver is still not updated to the latest version R2.82 2017/7/26.

 

Step 1:

Please update from link below. You will have to go through the site to find the driver. Once updated test for BSOD.

 

 RTKVHD64.sys - Current installed version is 1/29/2016 10:56

 

Realtek High Definition Audio Function Driver

http://www.realtek.c...&Level=3&Conn=2

 

 

Step 2:

Is Malwarebytes Premium or Free? If premium uninstall and test for BSOD's

 

Step 3:

Disable Network Lan and Wifi Driver one at a time and test for BSOD's

 

Step 4.

Perform a clean boot as follows and  test for BSOD's

 

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135


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#39
wickrama

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I went through steps 1 and 2 and still got BSODs. Can you tell me how to perform step 3, Disable Network Lan and Wifi Driver one at a time?

 

THanks!


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#40
dmccoy

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Go into your device manager. Find the network driver. Right click on it and select disable from the menu. I am on vacation this week so my replies will be very limited.
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