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Computer so slow to load - :(


Best Answer phillpower2 , 19 July 2018 - 03:08 PM

Provide the requested CrystalDisk screenshot for us then see info at the link below; How to Create a System Image Backup in Windows 7  Edit to add: Screenshots speak for themselves,... Go to the full post »


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#1
Ricky_22

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Guys, it's driving me crazy ... I lost my windows 10 and half of my storage (from 1TB to 596GB {Western Digital}) I live with that - no problem - 

It is so slow and sluggish starting up and then slower loading - I've scanned with 'avast' nothing found - scanned with 'malware bytes' nothing found - used Ashampoo win optimizer 16 - still no change ....................... Please, can you possibly help with this - 

 

thank you

 

Ricky

 

 

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#2
SpywareDr

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10 Quick Ways to Speed Up a Slow PC Running Windows 7, 8, or 10


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#3
dmccoy

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.


[p]Step 1:[/b]
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply
Step 4:
Download the enclosed Diag.zip file to your desktop
Uncompress the diag.zip file to your desktop
Right clink on diag.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files
 
The SystemDiagnostic Folder should contain the following files after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?

Attached Files

  • Attached File  Diag.zip   513bytes   13 downloads

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#4
Ricky_22

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Thank you so much, I will follow those directions and post results ...... :) 

 

Ricky


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#5
phillpower2

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I lost my windows 10 and half of my storage (from 1TB to 596GB {Western Digital}) I live with that - no problem 

 

 

If not done already create a back up image of this particular drive as what you describe suggests that it could fail at any time  :(

 

Do the following below for us and if still running Windows 10 on this computer see info here

 

Download and run CrystalDisk info standard edition from here

 

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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#6
Ricky_22

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 Oh dear, shouldI ignore previous post instructions?


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#7
Ricky_22

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I lost my windows 10 and half of my storage (from 1TB to 596GB {Western Digital}) I live with that - no problem 

 

 

If not done already create a back up image of this particular drive as what you describe suggests that it could fail at any time  :(

 

Do the following below for us and if still running Windows 10 on this computer see info here

 

Download and run CrystalDisk info standard edition from here

 

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

Should I ignore instructions in previous post? .... I no longer have windows 10 ....


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#8
Ricky_22

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Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.


[p]Step 1:[/b]
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop

  • Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  • In the View menu click on Select Columns
  • Check Verified Signer, Virus Total on Process Image Tab
  • Select the Process I/O tab and check Reads, Rights and click OK
  • Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  • Double Click on the CPU Column to sort by highest CPU usage.
  • (Highest CPU Processes should be at the top once sorted properly)
  • Wait approximately a minute
  • Select Save or Save As from the File menu
  • Save SystemIdleProcess.txt to Desktop
  • Upload file to your reply
Step 4:
Download the enclosed Diag.zip file to your desktop
Uncompress the diag.zip file to your desktop
Right clink on diag.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
 
How to Compress/Uncompress .Zip files
 
The SystemDiagnostic Folder should contain the following files after running.
    1. Antivirus.txt
    2. ApplicationEventlog.txt
    3. Dxdiag.txt
    4. Msinfo32.nvo
    5. Software.txt
    6. SystemEventlog.txt
    7. SystemInfo.txt
    8. Any Minidumps files that Exist (*.dmp)

Step 5:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135

Let me know if it works much better in this mode?

 

Attached File  System Idle Process.txt   6.16KB   10 downloads

Attached File  SystemDiagnostics2.zip   111.54KB   12 downloads

Attached File  ERIC-PC.txt   192.02KB   19 downloads 

 

http://speccy.pirifo...pxEfvxNN7klZyVA


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#9
Ricky_22

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I did not yet perform a 'clean boot' ... 


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#10
Ricky_22

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Geekjs.jpg Geekjs.jpg

 

 

I lost my windows 10 and half of my storage (from 1TB to 596GB {Western Digital}) I live with that - no problem 

 

 

If not done already create a back up image of this particular drive as what you describe suggests that it could fail at any time  :(

 

Do the following below for us and if still running Windows 10 on this computer see info here

 

Download and run CrystalDisk info standard edition from here

 

Run the program, grab any screenshots and attach to your next reply for us.

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

 

Should I ignore instructions in previous post? .... I no longer have windows 10 ....

 

 


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#11
phillpower2

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✓  Best Answer

Provide the requested CrystalDisk screenshot for us then see info at the link below;

 

How to Create a System Image Backup in Windows 7

 

 

Edit to add: Screenshots speak for themselves, Use the info at the link above asap.


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#12
dmccoy

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Thanks Phil. I am not sure how I missed that. It looks like you hard drive has issues so as he mentioned it is very important to not do anything and make a backup of your files immediately.

These are some alternatives to The Windows 7 image backup.

EaseUs todo backup
https://www.easeus.c...ackup-software/

Macrium Reflect free
https://www.macrium.com/reflectfree

https://reflect.macr..._disk_image.asp
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#13
Ricky_22

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thank you guys for your input, I will purchase a new one this coming week  - hope I last out until then - fingers crossed, and thank you very very much for what you have done for me .... 

 

 

Ricky


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#14
dmccoy

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You are welcome. Let us know if you need further help once you have the new drive. If you cannot backup right away then i highly recommend to use the computer as little as possible.
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#15
Ricky_22

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You are welcome. Let us know if you need further help once you have the new drive. If you cannot backup right away then i highly recommend to use the computer as little as possible.

Hi, as it wasn't too pricey I bought a new HP all in one - I let it update to the latest windows 10 - sadly some of the things (programs and other side parts etc lolz) which I don't understand and feel sure I won't use - are I think slowing down very much the loading and browsing - I'm sure a new computer shouldn't be that slow :)  would greatly appreciate your advice and experience to sort this frustrating problem - would you like me to post this in windows 10 after you've read this :)

 

Thanks ... Ricky


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