Please follow the guide below to provide more information
Please Download and Run the enclosed Log Collector Tool below as follows:
Save log collector v2-betaXX.zip (XX=latest Version) to Desktop
Right click on log collector v2-beta1X.zip in the Downloads folder and select Extract all. This will create a log collector v2-beta1X folder.
Open the log collector v2-beta1X folder and double click on the log-collector shortcut.
A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
Once the process is Finished, Press enter to close it.
(Note the Output location as that is where the zip file is located that you need to upload to the forum.)
Upload the .Zip file to your Reply
Edited by dmccoy, 11 January 2019 - 04:37 PM.