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Browsers not working on Windows 10 laptop

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#1
sportspeddler1

sportspeddler1

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I have a Lenovo laptop on which the browsers are not working properly. About 90% of the time firefox opens to a completely blank white box. About 80% of the time Edge opens to a white box with a url box at the top. Re-booting will sometimes allow me to open them but they quickly go back to white boxes. My initial thought was that firefox was corrupt but a refresh of firefox didnt help and no matter what I try, I cannot un-install firefox in order to do a fresh install.

 

Any help or ideas would be greatly appreciated. Another post on geekstogo suggested flushing the dns cache so i did that but it didnt help.

 

Thank you in advance!

 

Multiple strange things happening with this laptop. Most recently, nothing happened when I hit the start button. Had to ctrl/alt/del in order to shut down the laptop.


 


Edited by sportspeddler1, Yesterday, 09:17 PM.

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#2
phillpower2

phillpower2

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Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s. 

 

To publish a Speccy profile to the Web:

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

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