[daniel.karakas]

Hi, 

 

I have recently had an issue with playback of  MKV files. I did not do any changes at all to my laptop except to turn it off, I usually leave it on for months at a time. 

 

The issue is the video is choppy, this is also accompanied with a static crackling noise. I have tried to play the files on four different media players. I have updated the media players, I have updated device drivers and windows 10 is updated. The files play perfectly fine on my other computer. Also get issues streaming video on youtube for example, there are static pops in the sound.

 

Not sure if this is related but when I reboot my laptop there is a new error message: "The following product information programmed into the system board is missing or invalid. System Board (00A) - Product Configuration".

 

I have not made any changes to the laptop at all. 

 

Thank you in advance!!!

 

Processor Intel® Core™ i3-5010U CPU @ 2.10GHz   2.10 GHz

Installed RAM 8.00 GB
Device ID 645449E4-7F35-4CE6-B7E2-8CBE01838B12
Product ID 00326-10000-00000-AA607
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home
Version 21H1
Installed on ‎12/‎11/‎2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

Edited by daniel.karakas, 04 November 2021 - 11:51 PM.

[Advertisements]

https://support.hp.c...ument/c01443496

 

?

[SpywareDr]

https://support.hp.c...ument/c01443496

 

?

[daniel.karakas]

Yes I have gone to that page before and other pages to troubleshoot the problem. As stated above I have not replaced the system board or anything else for that matter, so that link is not relevant.

[zep516]

Hello.

 

Also

The following product information programmed into the system board is missing or invalid. System Board (00A) - Product Configuration".

 

see here,

http://www.fileerror...d-00a-prod.html

 

Please don't download anything the site is offering.

 

-->I would run system file checker and DISM command as mentioned on the site.

 

See here to run SFC / SCANNOW

https://answers.micr...2c-695b60477a93

 

Some food for thought just in case, never know and I understand there old links but some of them could contain a clue, if system file checker does not fix anything.

 

https://community.ad...ine/m-p/9554740

 

 

https://www.addictiv...-in-windows-10/

[daniel.karakas]

Best Answer

Thanks so much for your help. 

 

Problem has been resolved by a few things including restore point.

 

Thanks again

[zep516]

You're welcome !