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Windows Explorer driving me crazy! Keeps freezing out mouse betwee


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#1
hmp3

hmp3

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Since 24 hours ago, when all I did was install an MSE update, Windows explorer has developed this super annoying problem where randomly, I can't click on an unpredictable combination of either the desktop, or taskbar, or active/inactive windows.

 

Strangely, also the middle scroll button icon shows intermittently, and if I hover over a tab on taskbar, or desktop, it will keep sometimes keep highlighting and un-highlighting rapidly. And when I can click on a tab on the taskbar to load the window, left-clicking the window causes it to lose focus, as though I'm clicking outside the window area.

 

My only workaround to reset/regain control:

Ctrl + Alt+ Del and then 5 seconds later, my mouse will successfully be allowed to highlight and click to load task manager. But this won't last long, as the issue occurs randomly.

 

Tried with no avail:

System Restoring to 4 days ago.

Physically disconnecting all keyboards, wireless mice, Speech recognition Microphones, Bluetooth USB modules, internet cable. Ending tasks in task manager, including X-Mouse Button Control (which I use to customize mouse button responses).

MSE, MBAM and Autorun scans.

 

I'm not a dumb/careless user, so please don't respond with: "Upgrade to newer OS".

 

Update #1 24hours later:

 

The left-click button is functioning like a pseudo-left-click where clicking it on the window title to minimise/exit rarely works.

ON Firefox addons, I can click on them but, clicking on the add-ons individual settings buttons does nothing other than highlight to show a hover. I even tried middle-clicking and Right-clicking, but that doesn't trigger a left-click function either.

And holding alt+drag to create shortcut from folders doesn't create the shortcut.

Additionally, all my desktop icon positions are now locked and can't be moved (despite system restoring again).


Edited by hmp3, 22 November 2021 - 10:46 AM.

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#2
RKinner

RKinner

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Let's see if something is using up too much CPU:

 

Multiple replies are OK.  Best to post a log as you get it.

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
View and check Show Processes From All Users

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.


Copy the next 2 lines:

TASKLIST /SVC  > \junk.txt
notepad \junk.txt

Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
Win 8: http://www.eightforu...indows-8-a.html
win 10: http://www.howtogeek...-in-windows-10/

Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply.


Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

Sometimes shell extensions will cause problems with Explorer.

 

Download ShellExView.

http://www.nirsoft.n...s/shexview.html

Use this download:
http://www.nirsoft.n...xview_setup.exe

Once you get it installed, run it and look in the third or fourth column from the RIGHT. It should say MICROSOFT. Click once or twice on MICROSOFT so that items with NO are at the top.
Select all of the NO items and then click on the red led looking icon in the upper left. This should disable all of the non-microsoft additions to Explorer. Reboot and see if you still get the problem.
 


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#3
hmp3

hmp3

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The left-click button is functioning like a pseudo-left-click where clicking it on the window title to minimise/exit rarely works.

ON Firefox addons, I can click on them but, clicking on the add-ons individual settings buttons does nothing other than highlight to show a hover. I even tried middle-clicking and Right-clicking, but that doesn't trigger a left-click function either.

And holding alt+drag to create shortcut from folders doesn't create the shortcut.

Additionally, all my desktop icon positions are now locked and can't be moved (despite system restoring again).

This doesn't feel like a cpu performance exhaustion problem, but I will do the tests and report back.


Edited by hmp3, 22 November 2021 - 10:29 AM.

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#4
hmp3

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Process Explorer Log:

 

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    VirusTotal    Verified Signer
System Idle Process    95.51    0 K    24 K    0               
procexp64.exe    1.38    52,852 K    73,900 K    14624    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    Access is denied.    (Verified) Microsoft Corporation
WmiPrvSE.exe    1.16    14,780 K    23,596 K    4352    WMI Provider Host    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
Interrupts    0.43    0 K    0 K    n/a    Hardware Interrupts and DPCs           
svchost.exe    0.27    9,672 K    15,768 K    144    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
cmdagent.exe    0.14    47,980 K    329,240 K    1072    COMODO Internet Security    COMODO    Access is denied.    (Verified) Comodo Security Solutions
firefox.exe    0.12    137,044 K    155,856 K    14448    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
audiodg.exe    0.11    17,416 K    18,812 K    1632    Windows Audio Device Graph Isolation     Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
firefox.exe    0.10    235,984 K    327,920 K    10084    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
System    0.08    764 K    30,644 K    4               
MB3Service.exe    0.07    22,704 K    40,112 K    3540    Malwarebytes Service    Malwarebytes    Access is denied.    (Verified) Malwarebytes Corporation
MsMpEng.exe    0.07    308,200 K    263,596 K    1132    Antimalware Service Executable    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
dwm.exe    0.07    55,816 K    43,400 K    2564    Desktop Window Manager    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
xmplay.exe    0.07    12,220 K    10,664 K    8160    XMPlay    Un4seen Developments    Access is denied.    (Verified) Un4seen Developments Ltd
svchost.exe    0.05    67,652 K    76,064 K    1388    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
tunmgr.exe    0.05    10,772 K    16,276 K    3908    BlackBerry Link Communication Manager    BlackBerry Limited    Access is denied.    (Verified) BlackBerry Ltd.
mbam.exe    0.05    42,560 K    59,664 K    3776    Malwarebytes Anti-Malware    Malwarebytes    Access is denied.    (Verified) Malwarebytes Corporation
firefox.exe    0.04    404,540 K    364,780 K    11628    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
pia-client.exe    0.03    253,340 K    251,480 K    6396    Private Internet Access    Private Internet Access Incorporated    Access is denied.    (Verified) London Trust Media Incorporated
csrss.exe    0.03    5,444 K    11,256 K    824    Client Server Runtime Process    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
PeerManager.exe    0.02    9,432 K    17,684 K    3020    BlackBerry Link Peer Manager    BlackBerry Limited    Access is denied.    (Verified) BlackBerry Ltd.
firefox.exe    0.02    60,268 K    80,808 K    13560    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
explorer.exe    0.01    101,388 K    120,908 K    2644    Windows Explorer    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
firefox.exe    0.01    108,236 K    120,688 K    12728    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
mbae-svc.exe    0.01    8,500 K    14,560 K    2960    Malwarebytes Anti-Exploit Service    Malwarebytes Corporation    Access is denied.    (Verified) Malwarebytes Inc
afcdpsrv.exe    0.01    4,700 K    8,912 K    2352    File Level CDP Manager Service    Acronis    Access is denied.    (Verified) Acronis International GmbH
firefox.exe    0.01    143,096 K    156,724 K    9808    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
SbieCtrl.exe    0.01    6,200 K    17,196 K    6084    Sandboxie Control    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
ScanToPCActivationApp.exe    0.01    7,856 K    17,716 K    5816    ScanToPCActivationApp    HP Inc.    Access is denied.    (Verified) HP Inc
mbae.exe    0.01    5,656 K    12,448 K    8164    Malwarebytes Anti-Exploit    Malwarebytes Corporation    Access is denied.    (Verified) Malwarebytes Inc
lsass.exe    0.01    7,960 K    16,040 K    928    Local Security Authority Process    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
SwUSB.exe    0.01    3,504 K    8,588 K    3740    Switch USB2.0/USB3.0 for WinXP SP2+ ~ Win8.1    Realtek    Access is denied.    (Verified) Realtek Semiconductor Corp.
pia-service.exe    0.01    14,652 K    29,284 K    3576            Access is denied.    (Verified) London Trust Media Incorporated
svchost.exe    < 0.01    38,568 K    41,356 K    1936    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
mbae64.exe    < 0.01    3,060 K    6,288 K    3168    Malwarebytes Anti-Exploit 64bit tasks    Malwarebytes Corporation    Access is denied.    (Verified) Malwarebytes Inc
cis.exe    < 0.01    5,868 K    2,792 K    2868    COMODO Internet Security    COMODO    Access is denied.    (Verified) Comodo Security Solutions
thunderbird.exe    < 0.01    531,212 K    562,000 K    8400    Thunderbird    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
ThunderbirdTray.exe    < 0.01    26,584 K    48,504 K    7180    ThunderbirdTray    PixelCollider    Access is denied.    (No signature was present in the subject) PixelCollider
SandboxieCrypto.exe    < 0.01    12,164 K    10,336 K    8544    Sandboxie COM Services (CryptSvc)    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
HPNetworkCommunicatorCom.exe    < 0.01    8,652 K    17,120 K    1100    HPNetworkCommunicatorCom    HP Inc.    Access is denied.    (Verified) HP Inc
svchost.exe    < 0.01    11,432 K    15,624 K    808    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
pia-ss-local.exe    < 0.01    3,804 K    6,372 K    8800            Access is denied.    (Verified) London Trust Media Incorporated
ipoint.exe    < 0.01    10,836 K    4,188 K    5904    IPoint.exe    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
EEventManager.exe    < 0.01    5,156 K    11,184 K    6560    EEventManager Application    SEIKO EPSON CORPORATION    Access is denied.    (Verified) SEIKO EPSON CORPORATION
FirefoxPortable.exe    < 0.01    39,008 K    11,836 K    8832    Mozilla Firefox, Portable Edition    PortableApps.com    Access is denied.    (Verified) Rare Ideas LLC
pia-openvpn.exe    < 0.01    4,092 K    11,120 K    2580    OpenVPN Daemon    The OpenVPN Project    Access is denied.    (Verified) London Trust Media Incorporated
Everything.exe    < 0.01    108,496 K    115,744 K    5708    Everything        Access is denied.    (Verified) voidtools
services.exe    < 0.01    10,288 K    16,100 K    912    Services and Controller app    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
ThunderbirdPortable.exe    < 0.01    38,932 K    12,468 K    8064    Mozilla Thunderbird, Portable Edition    PortableApps.com    Access is denied.    (Verified) Rare Ideas LLC
SbieSvc.exe    < 0.01    6,884 K    9,816 K    1744    Sandboxie Service    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
SamsungMagician.exe    < 0.01    39,896 K    12,520 K    5624    SamsungMagician    Samsung Electronics Co., Ltd.    Access is denied.    (Verified) Samsung Electronics Co.
svchost.exe    < 0.01    23,988 K    46,952 K    1252    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
peerblock.exe    < 0.01    19,096 K    20,276 K    6652    PeerBlock    PeerBlock, LLC    Access is denied.    (Verified) PeerBlock
unchecky_bg.exe    < 0.01    3,760 K    8,588 K    3948    Unchecky Background Process    Reason Software Company Inc.    Access is denied.    (Verified) Reason Software Company Inc.
conhost.exe    < 0.01    2,888 K    5,544 K    3176    Console Window Host    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
taskhost.exe    < 0.01    11,912 K    16,136 K    2464    Host Process for Windows Tasks    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
XMouseButtonControl.exe    < 0.01    10,296 K    13,408 K    11132    X-Mouse Button Control    Highresolution Enterprises    Access is denied.    (Verified) Open Source Developer
svchost.exe    < 0.01    20,156 K    38,176 K    1364    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
BbDevMgr.exe    < 0.01    5,344 K    10,008 K    7424    BlackBerry Device Manager    BlackBerry Limited    Access is denied.    (Verified) BlackBerry Ltd.
csrss.exe    < 0.01    4,288 K    5,796 K    716    Client Server Runtime Process    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
LWS.exe    < 0.01    7,512 K    15,748 K    7500    Logitech Webcam Software    Logitech Inc.    Access is denied.    (Verified) Logitech
OfficeClickToRun.exe    < 0.01    29,308 K    50,960 K    2108    Microsoft Office Click-to-Run (SxS)    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
NVDisplay.Container.exe    < 0.01    30,916 K    48,332 K    2028    NVIDIA Container    NVIDIA Corporation    Access is denied.    (Verified) NVIDIA Corporation
syncagentsrv.exe    < 0.01    6,416 K    14,276 K    4236    TrueImage Sync Agent Service    Acronis    Access is denied.    (Verified) Acronis International GmbH
loggerservice.exe    < 0.01    2,644 K    6,012 K    4564    Dragon NaturallySpeaking Logging Service    Nuance Communications, Inc.    Access is denied.    (Verified) Nuance Communications
mbamservice.exe    < 0.01    17,096 K    11,368 K    3356    Malwarebytes Anti-Malware    Malwarebytes    Access is denied.    (Verified) Malwarebytes Corporation
wmpnetwk.exe        6,680 K    8,912 K    2992    Windows Media Player Network Sharing Service    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
WmiPrvSE.exe        5,424 K    10,244 K    3620    WMI Provider Host    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
winlogon.exe        4,364 K    9,140 K    876    Windows Logon Application    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
wininit.exe        2,560 K    5,836 K    812    Windows Start-Up Application    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
unsecapp.exe        3,928 K    8,112 K    4416    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
unchecky_svc.exe        4,636 K    9,380 K    3872    Unchecky Service    Reason Software Company Inc.    Access is denied.    (Verified) Reason Software Company Inc.
TeraCopyService.exe        4,276 K    5,824 K    3828    TeraCopy        Access is denied.    (Verified) Code Sector
taskeng.exe        4,676 K    9,432 K    2692    Task Scheduler Engine    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        14,404 K    28,844 K    2168    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        5,232 K    9,032 K    1672    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        11,824 K    21,496 K    1300    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        11,848 K    18,464 K    1988    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        8,636 K    13,344 K    1196    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        3,968 K    8,132 K    4516    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        3,560 K    7,172 K    5188    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
svchost.exe        6,784 K    12,792 K    3804    Host Process for Windows Services    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
spoolsv.exe        10,324 K    27,508 K    2112    Spooler SubSystem App    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
smss.exe        744 K    1,544 K    540    Windows Session Manager    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
SetPoint.exe        10,580 K    21,212 K    2560    Logitech SetPoint Event Manager (UNICODE)    Logitech, Inc.    Access is denied.    (Verified) Logitech Inc
schedul2.exe        4,648 K    9,472 K    2316    Acronis Scheduler 2    Acronis    Access is denied.    (Verified) Acronis International GmbH
schedhlp.exe        4,100 K    7,496 K    2832    Acronis Scheduler Helper    Acronis    Access is denied.    (Verified) Acronis International GmbH
SbieSvc.exe        3,888 K    7,944 K    5228    Sandboxie Service    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
SbieSvc.exe        5,052 K    10,060 K    9204    Sandboxie Service    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
SandboxieRpcSs.exe        5,576 K    10,408 K    8076    Sandboxie COM Services (RPC)    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
SandboxieDcomLaunch.exe        2,912 K    5,512 K    7552    Sandboxie COM Services (DCOM)    Sandboxie Holdings, LLC    Access is denied.    (Verified) Invincea
SamsungMagicianSVC.exe        10,820 K    19,792 K    3732    MagicianSVC    Samsung Electronics Co., Ltd.    Access is denied.    (Verified) Samsung Electronics Co.
SamsungMagician.exe        13,188 K    7,444 K    6672    SamsungMagician    Samsung Electronics Co., Ltd.    Access is denied.    (Verified) Samsung Electronics Co.
SamsungMagician.exe        46,580 K    8,260 K    4656    SamsungMagician    Samsung Electronics Co., Ltd.    Access is denied.    (Verified) Samsung Electronics Co.
SamsungMagician.exe        33,356 K    7,804 K    2200    SamsungMagician    Samsung Electronics Co., Ltd.    Access is denied.    (Verified) Samsung Electronics Co.
runSW.exe        2,652 K    6,504 K    3680            Access is denied.    (Verified) Realtek Semiconductor Corp
RIMBBLaunchAgent.exe        4,316 K    10,156 K    6696    Launch Agent Service    BlackBerry Limited    Access is denied.    (Verified) BlackBerry Ltd.
PsiService_2.exe        3,428 K    6,380 K    3604    PsiService PsiService    arvato digital services llc    Access is denied.    (Verified) Arvato Digital Services Canada Inc
procexp.exe        3,916 K    9,600 K    11244    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    Access is denied.    (Verified) Microsoft Corporation
PassThruSvr.exe        2,788 K    6,076 K    3508    PassThruSvr Application        Access is denied.    (No signature was present in the subject)
ONENOTEM.EXE        3,488 K    2,400 K    7492    Send to OneNote Tool    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
NVDisplay.Container.exe        9,792 K    16,700 K    740    NVIDIA Container    NVIDIA Corporation    Access is denied.    (Verified) NVIDIA Corporation
NisSrv.exe        19,552 K    10,748 K    5968    Microsoft Network Realtime Inspection Service    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
msseces.exe        9,964 K    18,688 K    5844    Microsoft Security Client User Interface    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
MSCamS64.exe        7,212 K    12,176 K    3396    MsCamSvc.exe    Microsoft Corporation    Access is denied.    (Verified) Microsoft Corporation
mDNSResponder.exe        5,280 K    9,532 K    3656    RIM MDNS Service    Apple Inc.    Access is denied.    (Verified) BlackBerry Ltd.
mbarw.exe        25,308 K    34,344 K    5980    Malwarebytes    Malwarebytes    Access is denied.    (Verified) Malwarebytes Corporation
mbamscheduler.exe        11,060 K    16,072 K    3104    Malwarebytes Anti-Malware    Malwarebytes    Access is denied.    (Verified) Malwarebytes Corporation
MAFWTray.exe        2,936 K    7,468 K    7300    M-Audio FW Tray Application    Avid Technology, Inc.    Access is denied.    (Verified) Avid Technology
lsm.exe        5,188 K    7,668 K    936    Local Session Manager Service    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
kLED.exe        4,060 K    9,668 K    5336    kLED    Skwire Empire    Access is denied.    (No signature was present in the subject) Skwire Empire
KHALMNPR.exe        11,092 K    16,444 K    2956    Logitech KHAL Main Process    Logitech, Inc.    Access is denied.    (Verified) Logitech Inc
firefox.exe        263,568 K    132,284 K    13224    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
firefox.exe        49,472 K    73,540 K    11012    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
firefox.exe        33,136 K    36,864 K    10332    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
firefox.exe        33,160 K    36,756 K    13652    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
firefox.exe        33,172 K    36,732 K    14276    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
firefox.exe        20,836 K    15,272 K    14660    Firefox    Mozilla Corporation    Access is denied.    (Verified) Mozilla Corporation
escsvc64.exe        3,240 K    6,016 K    2740    Epson Scanner Service (64bit)    Seiko Epson Corporation    Access is denied.    (Verified) SEIKO EPSON Corporation
E_S40RPB.EXE        3,484 K    6,284 K    3048    EPSON Status Monitor 3    SEIKO EPSON CORPORATION    Access is denied.    (Verified) SEIKO EPSON Corporation
dllhost.exe        6,584 K    10,640 K    14588    COM Surrogate    Microsoft Corporation    Hash submitted...    (Verified) Microsoft Windows
dgnsvc.exe        2,796 K    6,872 K    1344    Dragon NaturallySpeaking Service    Nuance Communications, Inc.    Access is denied.    (Verified) Nuance Communications
conhost.exe        2,812 K    5,452 K    904    Console Window Host    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
conhost.exe        2,812 K    5,508 K    2512    Console Window Host    Microsoft Corporation    Access is denied.    (Verified) Microsoft Windows
cis.exe        6,536 K    8,420 K    5152    COMODO Internet Security    COMODO    Access is denied.    (Verified) Comodo Security Solutions
cavwp.exe        25,692 K    8,728 K    1516    COMODO Internet Security    COMODO    Access is denied.    (Verified) Comodo Security Solutions
atiesrxx.exe        3,688 K    7,212 K    1212    AMD External Events Service Module    AMD    Access is denied.    (Verified) Microsoft Windows Hardware Compatibility Publisher
atieclxx.exe        4,536 K    9,196 K    2004    AMD External Events Client Module    AMD    Access is denied.    (Verified) Microsoft Windows Hardware Compatibility Publisher

Process: System Idle Process Pid: 0


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#5
hmp3

hmp3

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Task List:

Image Name                     PID Services                                    
========================= ======== ============================================
System Idle Process              0 N/A                                         
System                           4 N/A                                         
smss.exe                       540 N/A                                         
csrss.exe                      716 N/A                                         
wininit.exe                    812 N/A                                         
csrss.exe                      824 N/A                                         
winlogon.exe                   876 N/A                                         
services.exe                   912 N/A                                         
lsass.exe                      928 EFS, KeyIso, ProtectedStorage, SamSs        
lsm.exe                        936 N/A                                         
svchost.exe                    144 DcomLaunch, PlugPlay, Power                 
NVDisplay.Container.exe        740 NVDisplay.ContainerLocalSystem              
svchost.exe                    808 RpcEptMapper, RpcSs                         
cmdagent.exe                  1072 CmdAgent                                    
MsMpEng.exe                   1132 MsMpSvc                                     
atiesrxx.exe                  1212 AMD External Events Utility                 
svchost.exe                   1252 AudioSrv, Dhcp, eventlog,                   
                                   HomeGroupProvider, lmhosts, wscsvc          
svchost.exe                   1300 AudioEndpointBuilder, hidserv,              
                                   HomeGroupListener, Netman, UxSms            
svchost.exe                   1364 EventSystem, fdPHost, FontCache, netprofm,  
                                   nsi, WdiServiceHost                         
svchost.exe                   1388 AeLookupSvc, BITS, Browser, IKEEXT,         
                                   LanmanServer, MMCSS, ProfSvc, Schedule,     
                                   seclogon, SENS, ShellHWDetection, Themes,   
                                   Winmgmt, wuauserv                           
cavwp.exe                     1516 N/A                                         
audiodg.exe                   1632 N/A                                         
svchost.exe                   1672 gpsvc                                       
SbieSvc.exe                   1744 SbieSvc                                     
svchost.exe                   1936 CryptSvc, Dnscache, LanmanWorkstation,      
                                   NlaSvc                                      
atieclxx.exe                  2004 N/A                                         
NVDisplay.Container.exe       2028 N/A                                         
spoolsv.exe                   2112 Spooler                                     
svchost.exe                   2168 BFE, DPS, MpsSvc                            
schedul2.exe                  2316 AcrSch2Svc                                  
afcdpsrv.exe                  2352 afcdpsrv                                    
taskhost.exe                  2464 N/A                                         
dwm.exe                       2564 N/A                                         
explorer.exe                  2644 N/A                                         
taskeng.exe                   2692 N/A                                         
schedhlp.exe                  2832 N/A                                         
cis.exe                       2868 N/A                                         
OfficeClickToRun.exe          2108 ClickToRunSvc                               
dgnsvc.exe                    1344 DragonSvc                                   
escsvc64.exe                  2740 EpsonScanSvc                                
E_S40RPB.EXE                  3048 EPSON_PM_RPCV4_01                           
svchost.exe                   1196 FDResPub, SSDPSRV                           
mbae-svc.exe                  2960 MbaeSvc                                     
mbamscheduler.exe             3104 MBAMScheduler                               
mbae64.exe                    3168 N/A                                         
conhost.exe                   3176 N/A                                         
mbamservice.exe               3356 MBAMService                                 
MSCamS64.exe                  3396 MSCamSvc                                    
PassThruSvr.exe               3508 PassThru Service                            
pia-service.exe               3576 PrivateInternetAccessService                
PsiService_2.exe              3604 PSI_SVC_2_x64                               
mDNSResponder.exe             3656 RIM MDNS                                    
runSW.exe                     3680 RunSwUSB                                    
SamsungMagicianSVC.exe        3732 SamsungMagicianSVC                          
SwUSB.exe                     3740 N/A                                         
mbam.exe                      3776 N/A                                         
svchost.exe                   3804 stisvc                                      
TeraCopyService.exe           3828 TeraCopyService.exe                         
unchecky_svc.exe              3872 Unchecky                                    
tunmgr.exe                    3908 RIM Tunnel Service                          
unchecky_bg.exe               3948 N/A                                         
MB3Service.exe                3540 MB3Service                                  
WmiPrvSE.exe                  3620 N/A                                         
WmiPrvSE.exe                  4352 N/A                                         
unsecapp.exe                  4416 N/A                                         
loggerservice.exe             4564 DragonLoggerService                         
NisSrv.exe                    5968 NisSrv                                      
svchost.exe                   5188 bthserv                                     
svchost.exe                   4516 PolicyAgent                                 
mbarw.exe                     5980 N/A                                         
msseces.exe                   5844 N/A                                         
cis.exe                       5152 N/A                                         
ipoint.exe                    5904 N/A                                         
SamsungMagician.exe           5624 N/A                                         
Everything.exe                5708 N/A                                         
SetPoint.exe                  2560 N/A                                         
ScanToPCActivationApp.exe     5816 N/A                                         
SbieCtrl.exe                  6084 N/A                                         
pia-client.exe                6396 N/A                                         
peerblock.exe                 6652 N/A                                         
KHALMNPR.exe                  2956 N/A                                         
SamsungMagician.exe           4656 N/A                                         
SamsungMagician.exe           6672 N/A                                         
SamsungMagician.exe           2200 N/A                                         
EEventManager.exe             6560 N/A                                         
RIMBBLaunchAgent.exe          6696 N/A                                         
PeerManager.exe               3020 N/A                                         
MAFWTray.exe                  7300 N/A                                         
LWS.exe                       7500 N/A                                         
mbae.exe                      8164 N/A                                         
BbDevMgr.exe                  7424 BlackBerry Device Manager                   
kLED.exe                      5336 N/A                                         
ONENOTEM.EXE                  7492 N/A                                         
ThunderbirdPortable.exe       8064 N/A                                         
SbieSvc.exe                   5228 N/A                                         
ThunderbirdTray.exe           7180 N/A                                         
xmplay.exe                    8160 N/A                                         
SandboxieRpcSs.exe            8076 N/A                                         
SandboxieDcomLaunch.exe       7552 N/A                                         
thunderbird.exe               8400 N/A                                         
SbieSvc.exe                   9204 N/A                                         
SandboxieCrypto.exe           8544 N/A                                         
pia-ss-local.exe              8800 N/A                                         
conhost.exe                    904 N/A                                         
syncagentsrv.exe              4236 syncagentsrv                                
wmpnetwk.exe                  2992 WMPNetworkSvc                               
HPNetworkCommunicatorCom.     1100 N/A                                         
svchost.exe                   1988 p2pimsvc, p2psvc, PNRPsvc                   
pia-openvpn.exe               2580 N/A                                         
conhost.exe                   2512 N/A                                         
FirefoxPortable.exe           8832 N/A                                         
firefox.exe                  10084 N/A                                         
firefox.exe                  13224 N/A                                         
firefox.exe                  14660 N/A                                         
firefox.exe                  11628 N/A                                         
firefox.exe                  12728 N/A                                         
firefox.exe                   9808 N/A                                         
firefox.exe                  14448 N/A                                         
firefox.exe                  11012 N/A                                         
firefox.exe                  13560 N/A                                         
firefox.exe                  13652 N/A                                         
firefox.exe                  10332 N/A                                         
procexp.exe                  11244 N/A                                         
procexp64.exe                14624 N/A                                         
firefox.exe                  14276 N/A                                         
XMouseButtonControl.exe      11132 N/A                                         
notepad.exe                  11984 N/A                                         
firefox.exe                   9632 N/A                                         
cmd.exe                      13716 N/A                                         
conhost.exe                  14148 N/A                                         
tasklist.exe                 10576 N/A                                         
 


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#6
hmp3

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Speccy Report Here


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#7
RKinner

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Speccy is showing it is overheating but Speccy is often wrong so get a second opinion:

 

Run Speedfan to monitor your temps in real time:



http://www.filehippo...nload_speedfan/

Download, save and Install it (Win 7+ or Vista right click and Run As Admin.) then run it (Win 7+ or Vista right click and Run As Admin.).

It will tell you your temps in real time tho the default is to show the hard drive temp in the systray.  You can change it:  Hit Configure then click on the highest temp and check Show in tray.  
Win 10 hides icons by default so: Settings, Personalization,  Taskbar, Select which Icons appear on Taskbar,  then turn Speedfan ON.
With no other programs running what is the highest temp you see?  Run an anti-virus scan, play one of your games or watch a video for at least 5 minutes.  What is the highest temp now?
 

We don't really want it to go over about 65 under load.  If it does it usually means either the fan is defective (speedfan should tell you your fan speed so you can see if it is running) or (most likely) the interface between the fan and the heatsink is clogged with dust. The best fix for a clogged heatsink is to remove the fan (not the heatsink or heatpipe) and vacuum out the heatsink.  However on some PCs this is major surgery.  (Shouldn't be hard on a desktop)
 


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#8
hmp3

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So far, restarting after disabling those Shell Ex items has restored my ability to move icons around freely and create shortcuts with Keyboard+Mouse combinations.

Thank you!

I will restart again and monitor this. And after the improvement is stable, we can isolate the item causing the issue.

 

RE: Cooling concerns:

 

Speedfan temperatures after 5 minutes each;

 

When Idle: (CPU=50,Core0=60).

Firefox: (CPU=50,Core0=60).

1080pVid (CPU=60,Core0=70).

4kVid (CPU=80,Core0=95)


Edited by hmp3, 22 November 2021 - 12:25 PM.

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#9
hmp3

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Still stable, after restart. No relapse after disabling those items in ShellExView.


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#10
hmp3

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I spoke too soon. Symptoms returned.


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#11
RKinner

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I'm  worried about the temps:

When Idle: (CPU=50,Core0=60).

...

4kVid (CPU=80,Core0=95)

 

That looks like a dust clogged heatsink to me.  Idle temp on a desktop is usually around 40-45 and 80/85 is way too hot.   Shut it down, leave it plugged up and open up the case and visually inspect the heatsink especially the area covered by the fan.  Use a vacuum cleaner hose and a soft brush to remove the dust.  Also check that your intakes are clear of dust and hair.  Don't forget the power supply.


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#12
hmp3

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I remember asking my computer builder if temperatures are so high a year ago, but he said even though they're high, it's fine, and said that if I'm really concerned, the system will shut down if it overheats.

Fans are not really loud until I launch a lot of ram or 4k videos or Firefox.

I can't vacuum, but I will use a cloth if I find any dust clogged.


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#13
hmp3

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I found the notes I wrote from last year. PC builder said if my CPU temperature at BIOS is higher than 75c, then replace the fan and clean heat sink.


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#14
hmp3

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Cleaned Heat sink, Fans and vents with tissues and cloths.

Restarted.

 

New temperatures:

At BIOS:

CPU & MB= 37c and growing.

At BIOS 10 mins after stabilizing:

CPU= 41.5c, MB= 40c (this is 20 degrees higher than my current 21.c room temperature).

 

10 mins after booting to windows,

Idle and Firefox (after loading):

CPU= 45c, Core0= 52c

4kVid:

CPU=71,Core0=76


Edited by hmp3, 22 November 2021 - 04:55 PM.

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#15
RKinner

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Still a bit high under load but improved from earlier so dust was a problem.  Did you remove the fan when you were cleaning the heatsink?

 

Is the mouse still acting up?  Check with ShellexView to make sure that the items you disabled have stayed disabled.  I suppose it is possible that whatever program installed an item might be able to reenable it.


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