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PC Problems: ATT R Kinner

@rkinner rkinner

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#1
Rodger899

Rodger899

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Hi Ron

 

I'm not sure how to call you out on here. I have tagged you all over :)

 

As discussed, my fan goes on periodically and when it goes on my PC freezes. It's regular enough now to become a nuisance. Please could you have a look and advise. Thanks.

 

I see it won't let me paste, so will attach the files instead. 


Edited by Rodger899, 05 July 2022 - 10:17 AM.

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#2
Rodger899

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 Here are the files. Sorry for the attachment, I just can't get it to paste in a message. 

Attached Files


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#3
RKinner

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Multiple replies are OK.  Best to post a log as you get it.
 
Get Process Explorer
 
 
Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
View and check Show Processes From All Users 
 
View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures
 
 
Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  
 
Wait a full minute then:
 
File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.
 
 
Copy the next 2 lines:
 
TASKLIST /SVC  > \junk.txt
notepad \junk.txt
 
Open an Elevated Command Prompt:
Win 7: Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator
 
Right click and Paste (or Edit then Paste) and the copied lines should appear.
Hit Enter if notepad does not open.  Copy and paste the text from notepad into a reply. 
 
 
Get the free version of Speccy:
 
 
(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.
 
First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.
 
 
Latency Monitor:
 
Go to
 
 
Scroll down to
 
System Monitoring Tools
 
and then find
 
LatencyMon 7.0 (or it may be a higher number if they update)
 
Click on Download free home edition
 
Save it then right click and Run As Admin.  It will install and then start the program.  
It will tell you to click on the Start button but there isn't one.  
Instead click on the green arrowhead (looks like a Play button).   Let it run for at least 20 seconds.  Then hit the red box to stop it. 
 
Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.  
 
 
Click on the Drivers Tab.  Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top of the column then take a screen shot (save as type jpg) and attach it.  
Click on the Processes tab then click on the  "Hard Pagefaults" column header once or twice until the big numbers are at the top of the column.  Take a screen shot (save as type jpg) and attach it.

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#4
Rodger899

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Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 84.49 60 K 8 K 0
procexp (3)64.exe 11.49 45,640 K 81,804 K 17316 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
msedgewebview2.exe 0.96 28,668 K 99,116 K 360 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation
Interrupts 0.48 0 K 0 K n/a Hardware Interrupts and DPCs
igfxTray.exe 0.48 4,080 K 7,024 K 8844 (Verified) Intel® pGFX
System 0.24 280 K 39,536 K 4
svchost.exe 0.24 3,704 K 7,260 K 2496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
ekrn.exe 0.24 75,588 K 205,852 K 2388 ESET Service ESET (Verified) ESET, spol. s r.o.
dwm.exe 0.24 83,344 K 92,428 K 1168 Desktop Window Manager Microsoft Corporation (Verified) Microsoft Windows
Dell.TechHub.Instrumentation.SubAgent.exe 0.24 97,176 K 110,312 K 11360 Dell Instrumentation (Verified) Dell Inc
csrss.exe 0.24 3,196 K 4,244 K 772 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe 0.24 94,436 K 180,396 K 16832
AMDRSSrcExt.exe < 0.01 43,572 K 12,212 K 4692 Radeon Settings: Source Extension Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.
atieclxx.exe < 0.01 3,040 K 7,164 K 2940 AMD External Events Client Module AMD (Verified) Advanced Micro Devices, Inc.
svchost.exe < 0.01 133,936 K 137,028 K 2960 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
explorer.exe < 0.01 131,748 K 169,468 K 4252 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
esrv.exe < 0.01 154,568 K 52,132 K 13176 Intel® System Usage Report (Verified) Intel Corporation
svchost.exe < 0.01 11,604 K 15,800 K 1040 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
Dell.DCF.UA.Bradbury.API.SubAgent.exe < 0.01 49,344 K 28,012 K 12912 (Verified) Dell Inc
svchost.exe < 0.01 5,004 K 12,044 K 6132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe < 0.01 77,256 K 130,152 K 18720
msedge.exe < 0.01 38,148 K 111,892 K 10372
esrv_svc.exe < 0.01 168,168 K 51,628 K 16920 Intel® System Usage Report (Verified) Intel Corporation
conhost.exe < 0.01 6,340 K 6,708 K 2468 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
msedgewebview2.exe < 0.01 21,652 K 62,424 K 12304 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation
lsass.exe < 0.01 11,936 K 17,940 K 856 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
AMDRSServ.exe < 0.01 156,476 K 48,740 K 9268 Radeon Settings: Host Service Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.
chrome.exe < 0.01 16,944 K 40,300 K 6548
ServiceShell.exe < 0.01 55,328 K 40,736 K 9700 ServiceShell (Verified) Dell Inc
msedge.exe < 0.01 12,860 K 39,004 K 11292
RadeonSoftware.exe < 0.01 260,200 K 15,424 K 8012 Radeon Software: Host Application Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.
TeamViewer_Service.exe < 0.01 6,976 K 9,144 K 4476 TeamViewer TeamViewer Germany GmbH (Verified) TeamViewer Germany GmbH
svchost.exe < 0.01 4,164 K 16,028 K 8296 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
conhost.exe < 0.01 6,744 K 7,208 K 10828 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 4,608 K 6,756 K 3444 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SurSvc.exe < 0.01 127,664 K 156,856 K 4744 Intel® System Usage Report (Verified) Intel Corporation
OfficeClickToRun.exe < 0.01 38,084 K 46,120 K 4148 Microsoft Office Click-to-Run (SxS) Microsoft Corporation (Verified) Microsoft Corporation
msedge.exe < 0.01 31,012 K 41,136 K 17540
msedge.exe < 0.01 79,360 K 131,160 K 9308
conhost.exe < 0.01 6,724 K 7,208 K 12668 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
mDNSResponder.exe < 0.01 1,908 K 4,088 K 4116 Bonjour Service Apple Inc. (Verified) Apple Inc.
conhost.exe < 0.01 6,720 K 7,212 K 12856 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe < 0.01 12,680 K 24,900 K 9288 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
conhost.exe < 0.01 6,720 K 7,212 K 12380 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
svchost.exe < 0.01 1,624 K 2,720 K 1348 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 23,532 K 34,728 K 4160 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 2,628 K 4,668 K 2136 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 2,156 K 3,664 K 3968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 15,692 K 21,168 K 4308 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 5,188 K 9,700 K 2280 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
msedgewebview2.exe < 0.01 27,856 K 49,364 K 13980 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation
AppleMobileDeviceService.exe < 0.01 3,468 K 4,680 K 4064 MobileDeviceService Apple Inc. (Verified) Apple Inc.
SearchProtocolHost.exe < 0.01 15,980 K 10,844 K 14728 Microsoft Windows Search Protocol Host Microsoft Corporation (Verified) Microsoft Windows
msedge.exe < 0.01 19,604 K 36,344 K 13096
chrome.exe < 0.01 25,700 K 53,568 K 17512
SynTPEnh.exe < 0.01 6,716 K 11,864 K 7896 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
chrome.exe < 0.01 8,196 K 19,908 K 16536
svchost.exe < 0.01 16,556 K 24,524 K 576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe < 0.01 23,788 K 53,436 K 4368
chrome.exe < 0.01 25,052 K 56,956 K 13732
chrome.exe < 0.01 23,292 K 48,472 K 17652
chrome.exe < 0.01 18,176 K 45,800 K 2420
svchost.exe < 0.01 12,700 K 29,740 K 1320 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
chrome.exe < 0.01 7,436 K 18,832 K 15092
Dell.TechHub.Instrumentation.UserSessionAgent.exe < 0.01 33,808 K 44,752 K 14768 Dell User Session Agent (Verified) Dell Inc
RAVBg64.exe < 0.01 5,996 K 1,552 K 8564 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp
Memory Compression < 0.01 260 K 56,136 K 3044
svchost.exe < 0.01 2,452 K 5,076 K 4400 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
csrss.exe < 0.01 2,076 K 2,732 K 624 Client Server Runtime Process Microsoft Corporation (Verified) Microsoft Windows Publisher
OUTLOOK.EXE < 0.01 98,340 K 155,016 K 636 Microsoft Outlook Microsoft Corporation (Verified) Microsoft Corporation
chrome.exe < 0.01 103,236 K 124,992 K 12884
chrome.exe < 0.01 23,312 K 52,300 K 12964
chrome.exe < 0.01 23,132 K 53,532 K 10464
svchost.exe < 0.01 4,036 K 7,432 K 4896 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
spoolsv.exe < 0.01 8,308 K 11,280 K 3820 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
ZeroConfigService.exe 4,988 K 8,604 K 4736 Intel® PROSet/Wireless Zero Configure Service Intel® Corporation (Verified) Intel Corporation
YourPhone.exe Suspended 33,136 K 21,092 K 2020 Microsoft Corporation (Verified) Microsoft Corporation
WmiPrvSE.exe 12,544 K 29,444 K 10056 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
WmiPrvSE.exe 27,476 K 34,496 K 5744 WMI Provider Host Microsoft Corporation (Verified) Microsoft Windows
wlanext.exe 5,120 K 7,656 K 4028 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation (Verified) Microsoft Windows
winlogon.exe 2,624 K 5,832 K 928 Windows Logon Application Microsoft Corporation (Verified) Microsoft Windows
wininit.exe 1,380 K 1,540 K 760 Windows Start-Up Application Microsoft Corporation (Verified) Microsoft Windows Publisher
Video.UI.exe Suspended 20,444 K 1,416 K 8628 (No signature was present in the subject)
UserOOBEBroker.exe 2,124 K 5,140 K 14732 User OOBE Broker Microsoft Corporation (Verified) Microsoft Windows
unsecapp.exe 1,864 K 3,644 K 5700 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
TextInputHost.exe 15,660 K 18,612 K 9192 Microsoft Corporation (Verified) Microsoft Windows
taskhostw.exe 12,740 K 17,392 K 552 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
SystemSettings.exe Suspended 25,040 K 1,988 K 13204 Settings Microsoft Corporation (Verified) Microsoft Windows
SynTPHelper.exe 1,112 K 1,584 K 4716 Synaptics Pointing Device Helper Synaptics Incorporated (Verified) Synaptics Incorporated
SynTPEnhService.exe 1,148 K 2,516 K 4464 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
svchost.exe 4,972 K 15,400 K 4520 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,196 K 3,456 K 4432 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,752 K 9,652 K 8084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 9,460 K 23,364 K 1252 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,076 K 6,644 K 9708 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,500 K 15,540 K 3640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,652 K 2,964 K 1908 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 16,240 K 22,620 K 2424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,064 K 5,092 K 1088 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,084 K 9,760 K 10120 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,384 K 17,476 K 7800 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,852 K 8,272 K 3760 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,628 K 11,240 K 3648 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 16,088 K 16,032 K 1788 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,964 K 9,392 K 6900 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,012 K 9,356 K 3132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 22,732 K 27,308 K 4172 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,344 K 14,964 K 2508 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,328 K 12,724 K 5456 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 9,420 K 15,528 K 2680 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,012 K 6,836 K 1740 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,588 K 11,340 K 1496 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,004 K 4,008 K 1344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 4,676 K 10,740 K 7408 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 13,392 K 24,536 K 16364 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,876 K 17,820 K 7972 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,404 K 4,536 K 3576 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,800 K 7,516 K 15000 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 7,544 K 8,580 K 1952 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,320 K 2,308 K 2968 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,260 K 5,332 K 6352 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,952 K 3,664 K 3460 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,076 K 5,828 K 3452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,736 K 6,400 K 1428 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,404 K 6,236 K 10128 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,096 K 5,208 K 2948 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,120 K 6,716 K 9020 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,740 K 11,348 K 3524 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,480 K 9,088 K 2440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,376 K 2,224 K 4604 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 11,032 K 16,232 K 3864 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,328 K 5,232 K 3036 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,452 K 7,556 K 1360 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,392 K 5,616 K 1440 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,732 K 11,876 K 7540 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,916 K 5,148 K 7336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,084 K 7,152 K 4588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,284 K 4,004 K 13640 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,868 K 3,996 K 4068 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,868 K 3,936 K 16260 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,208 K 3,736 K 1368 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,784 K 7,160 K 1616 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,480 K 2,572 K 1772 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 3,024 K 4,128 K 1816 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,080 K 3,588 K 1032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,064 K 4,236 K 2316 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,360 K 6,400 K 2292 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,188 K 5,624 K 2660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,604 K 5,124 K 3328 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,932 K 4,884 K 4084 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,048 K 4,360 K 4448 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,628 K 2,308 K 4676 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,616 K 2,800 K 3608 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,976 K 5,468 K 6520 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 2,988 K 6,472 K 784 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,868 K 2,980 K 3664 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 5,804 K 22,004 K 3284 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 6,572 K 10,392 K 15436 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 1,336 K 5,992 K 5152 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SupportAssistAgent.exe 305,152 K 321,772 K 13632 Dell Inc. (Verified) Dell Inc
StartMenuExperienceHost.exe 37,572 K 68,032 K 9168 (Verified) Microsoft Windows
smss.exe 1,080 K 304 K 428 Windows Session Manager Microsoft Corporation (Verified) Microsoft Windows Publisher
smartscreen.exe 12,408 K 40,112 K 18808 Windows Defender SmartScreen Microsoft Corporation (Verified) Microsoft Windows
sihost.exe 8,072 K 21,852 K 8096 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
SgrmBroker.exe 5,480 K 6,260 K 5452 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SettingSyncHost.exe 8,156 K 3,020 K 8184 Host Process for Setting Synchronization Microsoft Corporation (Verified) Microsoft Windows
services.exe 6,852 K 9,028 K 832 Services and Controller app Microsoft Corporation (Verified) Microsoft Windows Publisher
SecurityHealthService.exe 3,772 K 8,636 K 12744 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SearchProtocolHost.exe 2,452 K 13,300 K 19368 Microsoft Windows Search Protocol Host Microsoft Corporation (Verified) Microsoft Windows
SearchIndexer.exe 53,572 K 53,564 K 6460 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
SearchFilterHost.exe 1,556 K 7,708 K 19196 Microsoft Windows Search Filter Host Microsoft Corporation (Verified) Microsoft Windows
SearchApp.exe Suspended 149,780 K 181,928 K 10708 Search application Microsoft Corporation (Verified) Microsoft Windows
SearchApp.exe Suspended 289,468 K 292,284 K 1556 Search application Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 13,016 K 25,508 K 15196 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 10,840 K 28,732 K 17200 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 8,508 K 20,684 K 13428 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 7,292 K 9,860 K 6328 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 3,524 K 12,320 K 7044 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 1,612 K 2,644 K 2532 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 1,612 K 7,180 K 3420 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe 2,856 K 3,840 K 8676 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkAudioService64.exe 1,744 K 2,836 K 3236 Realtek Audio Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RegSrvc.exe 1,952 K 3,376 K 4416 Intel® PROSet/Wireless Registry Service Intel® Corporation (Verified) Intel Corporation
Registry 11,400 K 39,012 K 100
RAVBg64.exe 5,744 K 6,940 K 3680 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp
RAVBg64.exe 6,040 K 8,780 K 3656 HD Audio Background Process Realtek Semiconductor (Verified) Realtek Semiconductor Corp
procexp (3).exe 4,316 K 11,380 K 14232 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
PresentationFontCache.exe 24,760 K 6,244 K 72 PresentationFontCache.exe Microsoft Corporation (Verified) Microsoft Corporation
msedgewebview2.exe 1,940 K 7,524 K 15888 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation
msedgewebview2.exe 8,860 K 28,220 K 16620 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation
msedgewebview2.exe 7,080 K 19,352 K 16508 Microsoft Edge WebView2 Microsoft Corporation (Verified) Microsoft Corporation
msedge.exe 7,556 K 20,396 K 5644
msedge.exe 2,272 K 8,268 K 11472
Microsoft.Photos.exe Suspended 62,600 K 44,408 K 7260 (No signature was present in the subject)
LockApp.exe Suspended 19,708 K 34,196 K 14880 LockApp.exe Microsoft Corporation (Verified) Microsoft Windows
LMS.exe 3,376 K 4,940 K 13292 Intel® Local Management Service Intel Corporation (Verified) Intel Corporation - Software and Firmware Products
jhi_service.exe 1,308 K 1,576 K 12740 Intel® Dynamic Application Loader Host Interface Intel Corporation (Verified) Intel Corporation - Intel® Management Engine Firmware
igfxHK.exe 2,600 K 3,924 K 8824 igfxHK Module Intel Corporation (Verified) Intel® pGFX
igfxEM.exe 3,760 K 7,576 K 8816 igfxEM Module Intel Corporation (Verified) Intel® pGFX
igfxCUIService.exe 2,240 K 5,456 K 2336 igfxCUIService Module Intel Corporation (Verified) Intel® pGFX
ibtsiva.exe 1,064 K 2,656 K 4236 Intel® Wireless Bluetooth® iBtSiva Service Intel Corporation (Verified) Intel® Wireless Connectivity Solutions
IAStorDataMgrSvc.exe 31,484 K 25,320 K 2656 IAStorDataSvc Intel Corporation (Verified) Intel Corporation - Intel® Rapid Storage Technology
HPPrintScanDoctorService.exe 1,684 K 2,336 K 4204 HP Inc. (Verified) HP Inc.
HeciServer.exe 1,584 K 2,896 K 4268 Intel® Capability Licensing Service Interface Intel® Corporation (No signature was present in the subject) Intel® Corporation
GoogleCrashHandler64.exe 1,708 K 668 K 7004 Google Crash Handler Google LLC (Verified) Google LLC
GoogleCrashHandler.exe 1,780 K 952 K 10024 Google Crash Handler Google LLC (Verified) Google LLC
GameBarFTServer.exe 2,952 K 4,324 K 8792 Xbox Game Bar Full Trust COM Server Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
GameBar.exe Suspended 20,104 K 1,584 K 7292 Xbox Game Bar Microsoft Corporation (No signature was present in the subject) Microsoft Corporation
fontdrvhost.exe 4,860 K 7,520 K 692 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
fontdrvhost.exe 1,592 K 1,444 K 580 Usermode Font Driver Host Microsoft Corporation (Verified) Microsoft Windows
FNPLicensingService64.exe 2,920 K 3,108 K 4336 Activation Licensing Service Flexera (Verified) Flexera Software LLC
EvtEng.exe 5,472 K 6,860 K 4188 Intel® PROSet/Wireless Event Log Service Intel® Corporation (Verified) Intel Corporation
eOppFrame.exe 1,924 K 2,852 K 4712 ESET Online payment protection frame ESET (Verified) ESET, spol. s r.o.
eguiProxy.exe 5,176 K 5,672 K 11160 ESET Proxy GUI ESET (Verified) ESET, spol. s r.o.
dllhost.exe 4,216 K 7,584 K 1100 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 1,512 K 4,020 K 10296 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe 3,280 K 4,836 K 6936 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
Dell.TechHub.exe 35,760 K 37,728 K 10652 Dell.TechHub Dell (Verified) Dell Inc
Dell.TechHub.Diagnostics.SubAgent.exe 52,604 K 55,224 K 1280 Dell Diagnostics (Verified) Dell Inc
Dell.TechHub.DataManager.SubAgent.exe 54,084 K 56,516 K 3896 Dell Data Manager (Verified) Dell Inc
DDVRulesProcessor.exe 6,844 K 10,996 K 8716 Dell Data Vault Rules Processor Dell Technologies Inc. (Verified) Dell Inc
DDVDataCollector.exe 53,584 K 67,312 K 13336 DDVDataCollector Dell Technologies Inc. (Verified) Dell Inc
DDVCollectorSvcApi.exe 1,864 K 3,412 K 14552 Dell Data Vault Data Collector Service API Dell Technologies Inc. (Verified) Dell Inc
dasHost.exe 7,124 K 15,920 K 2560 Device Association Framework Provider Host Microsoft Corporation (Verified) Microsoft Windows
ctfmon.exe 4,400 K 11,600 K 7860 CTF Loader Microsoft Corporation (Verified) Microsoft Windows
conhost.exe 6,224 K 6,240 K 4060 Console Window Host Microsoft Corporation (Verified) Microsoft Windows
cncmd.exe 1,444 K 1,576 K 9452 Radeon Software: Command Line Interface Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.
chrome.exe 2,296 K 7,840 K 5576
chrome.exe 19,492 K 33,304 K 15412
Calculator.exe Suspended 23,676 K 2,644 K 16108 (No signature was present in the subject)
audiodg.exe 10,132 K 18,896 K 7556 Windows Audio Device Graph Isolation Microsoft Corporation (Verified) Microsoft Windows
atiesrxx.exe 1,424 K 2,164 K 2720 AMD External Events Service Module AMD (Verified) Advanced Micro Devices, Inc.
armsvc.exe 1,592 K 1,460 K 4100 Adobe Acrobat Update Service Adobe Inc. (Verified) Adobe Inc.
ApplicationFrameHost.exe 13,044 K 26,088 K 14936 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows
amdow.exe 2,108 K 1,592 K 4128 Radeon Settings: Desktop Overlay Advanced Micro Devices, Inc. (Verified) Advanced Micro Devices, Inc.
amdfendrsr.exe 3,808 K 3,048 K 2712 AMD Crash Defender Service Advanced Micro Devices, Inc. (Verified) Microsoft Windows Hardware Compatibility Publisher

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#5
Rodger899

Rodger899

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  • 72 posts
 
Image Name                     PID Services                                    
========================= ======== ============================================
System Idle Process              0 N/A                                         
System                           4 N/A                                         
Registry                       100 N/A                                         
smss.exe                       428 N/A                                         
csrss.exe                      624 N/A                                         
wininit.exe                    760 N/A                                         
csrss.exe                      772 N/A                                         
services.exe                   832 N/A                                         
lsass.exe                      856 KeyIso, SamSs, VaultSvc                     
winlogon.exe                   928 N/A                                         
svchost.exe                    576 BrokerInfrastructure, DcomLaunch, PlugPlay, 
                                   Power, SystemEventsBroker                   
fontdrvhost.exe                580 N/A                                         
fontdrvhost.exe                692 N/A                                         
svchost.exe                   1040 RpcEptMapper, RpcSs                         
svchost.exe                   1088 LSM                                         
dwm.exe                       1168 N/A                                         
svchost.exe                   1344 BTAGService                                 
svchost.exe                   1348 CoreMessagingRegistrar                      
svchost.exe                   1360 bthserv                                     
svchost.exe                   1368 BthAvctpSvc                                 
svchost.exe                   1428 NcbService                                  
svchost.exe                   1440 TimeBrokerSvc                               
svchost.exe                   1496 Schedule                                    
svchost.exe                   1616 ProfSvc                                     
svchost.exe                   1740 UserManager                                 
svchost.exe                   1772 DispBrokerDesktopSvc                        
svchost.exe                   1788 EventLog                                    
svchost.exe                   1816 DisplayEnhancementService                   
svchost.exe                   1908 hidserv                                     
svchost.exe                   1952 nsi                                         
svchost.exe                   1032 PhoneSvc                                    
svchost.exe                   2136 Dhcp                                        
svchost.exe                   2280 NlaSvc                                      
svchost.exe                   2316 DeviceAssociationService                    
ekrn.exe                      2388 ekrn, ekrnEpfw                              
svchost.exe                   2424 StateRepository                             
svchost.exe                   2440 camsvc                                      
svchost.exe                   2496 netprofm                                    
dasHost.exe                   2560 N/A                                         
svchost.exe                   2680 CryptSvc                                    
amdfendrsr.exe                2712 AMD Crash Defender Service                  
atiesrxx.exe                  2720 AMD External Events Utility                 
atieclxx.exe                  2940 N/A                                         
svchost.exe                   2948 EventSystem                                 
svchost.exe                   2960 SysMain                                     
svchost.exe                   2968 Themes                                      
svchost.exe                   3036 FontCache                                   
Memory Compression            3044 N/A                                         
svchost.exe                   2292 SENS                                        
igfxCUIService.exe            2336 igfxCUIService2.0.0.0                       
svchost.exe                   2660 AudioEndpointBuilder                        
svchost.exe                   3132 Audiosrv                                    
RtkAudioService64.exe         3236 RtkAudioService                             
svchost.exe                   3328 SSDPSRV                                     
svchost.exe                   3444 Dnscache                                    
svchost.exe                   3452 Wcmsvc                                      
svchost.exe                   3460 DusmSvc                                     
svchost.exe                   3576 WinHttpAutoProxySvc                         
svchost.exe                   3648 WlanSvc                                     
RAVBg64.exe                   3656 N/A                                         
RAVBg64.exe                   3680 N/A                                         
svchost.exe                   3760 ShellHWDetection                            
spoolsv.exe                   3820 Spooler                                     
svchost.exe                   3864 BFE, mpssvc                                 
svchost.exe                   3968 LanmanWorkstation                           
wlanext.exe                   4028 N/A                                         
conhost.exe                   4060 N/A                                         
svchost.exe                   4068 IKEEXT                                      
svchost.exe                   4084 PolicyAgent                                 
AppleMobileDeviceService.     4064 Apple Mobile Device Service                 
armsvc.exe                    4100 AdobeARMservice                             
mDNSResponder.exe             4116 Bonjour Service                             
OfficeClickToRun.exe          4148 ClickToRunSvc                               
svchost.exe                   4160 DiagTrack                                   
svchost.exe                   4172 DPS                                         
EvtEng.exe                    4188 EvtEng                                      
HPPrintScanDoctorService.     4204 HPPrintScanDoctorService                    
ibtsiva.exe                   4236 ibtsiva                                     
HeciServer.exe                4268 Intel® Capability Licensing Service Interf
                                   ace                                         
svchost.exe                   4308 Winmgmt                                     
FNPLicensingService64.exe     4336 FlexNet Licensing Service 64                
svchost.exe                   4400 LanmanServer                                
RegSrvc.exe                   4416 RegSrvc                                     
svchost.exe                   4432 TapiSrv                                     
svchost.exe                   4448 stisvc                                      
SynTPEnhService.exe           4464 SynTPEnhService                             
TeamViewer_Service.exe        4476 TeamViewer                                  
svchost.exe                   4520 WpnService                                  
svchost.exe                   4588 iphlpsvc                                    
svchost.exe                   4604 WdiServiceHost                              
svchost.exe                   4676 SstpSvc                                     
ZeroConfigService.exe         4736 ZeroConfigService                           
SurSvc.exe                    4744 SystemUsageReportSvc_QUEENCREEK             
svchost.exe                   4896 RasMan                                      
unsecapp.exe                  5700 N/A                                         
WmiPrvSE.exe                  5744 N/A                                         
svchost.exe                   6352 RmSvc                                       
SearchIndexer.exe             6460 WSearch                                     
dllhost.exe                   6936 N/A                                         
svchost.exe                   3608 fdPHost                                     
svchost.exe                   6520 NcdAutoSetup                                
svchost.exe                    784 FDResPub                                    
svchost.exe                   7408 lfsvc                                       
SynTPEnh.exe                  7896 N/A                                         
sihost.exe                    8096 N/A                                         
svchost.exe                   1320 CDPUserSvc_9bb9c                            
PresentationFontCache.exe       72 FontCache3.0.0.0                            
svchost.exe                   1252 WpnUserService_9bb9c                        
taskhostw.exe                  552 N/A                                         
svchost.exe                   7336 Appinfo                                     
svchost.exe                   3664 TabletInputService                          
svchost.exe                   7972 TokenBroker                                 
ctfmon.exe                    7860 N/A                                         
explorer.exe                  4252 N/A                                         
SynTPHelper.exe               4716 N/A                                         
svchost.exe                   8084 PcaSvc                                      
svchost.exe                   3640 CDPSvc                                      
svchost.exe                   8296 cbdhsvc_9bb9c                               
RAVBg64.exe                   8564 N/A                                         
igfxEM.exe                    8816 N/A                                         
igfxHK.exe                    8824 N/A                                         
igfxTray.exe                  8844 N/A                                         
StartMenuExperienceHost.e     9168 N/A                                         
TextInputHost.exe             9192 N/A                                         
svchost.exe                   3284 UsoSvc                                      
RuntimeBroker.exe             6328 N/A                                         
RuntimeBroker.exe             9288 N/A                                         
svchost.exe                  10120 LicenseManager                              
YourPhone.exe                 2020 N/A                                         
eguiProxy.exe                11160 N/A                                         
SearchApp.exe                10708 N/A                                         
RadeonSoftware.exe            8012 N/A                                         
svchost.exe                   9708 wscsvc                                      
DDVRulesProcessor.exe         8716 DDVRulesProcessor                           
cncmd.exe                     9452 N/A                                         
AMDRSServ.exe                 9268 N/A                                         
amdow.exe                     4128 N/A                                         
GoogleCrashHandler.exe       10024 N/A                                         
ServiceShell.exe              9700 DellClientManagementService                 
svchost.exe                   3524 OneSyncSvc_9bb9c,                           
                                   PimIndexMaintenanceSvc_9bb9c,               
                                   UnistoreSvc_9bb9c, UserDataSvc_9bb9c        
GoogleCrashHandler64.exe      7004 N/A                                         
dllhost.exe                   1100 N/A                                         
Dell.TechHub.exe             10652 DellTechHub                                 
eOppFrame.exe                 4712 N/A                                         
SecurityHealthService.exe    12744 SecurityHealthService                       
IAStorDataMgrSvc.exe          2656 IAStorDataMgrSvc                            
jhi_service.exe              12740 jhi_service                                 
LMS.exe                      13292 LMS                                         
Dell.TechHub.DataManager.     3896 N/A                                         
conhost.exe                  12380 N/A                                         
Dell.TechHub.Instrumentat    11360 N/A                                         
conhost.exe                  12668 N/A                                         
Dell.TechHub.Diagnostics.     1280 N/A                                         
conhost.exe                  10828 N/A                                         
Dell.DCF.UA.Bradbury.API.    12912 N/A                                         
conhost.exe                  12856 N/A                                         
conhost.exe                   2468 N/A                                         
esrv.exe                     13176 N/A                                         
SgrmBroker.exe                5452 SgrmBroker                                  
SupportAssistAgent.exe       13632 SupportAssistAgent                          
DDVDataCollector.exe         13336 DDVDataCollector                            
DDVCollectorSvcApi.exe       14552 DDVCollectorSvcApi                          
ApplicationFrameHost.exe     14936 N/A                                         
Dell.TechHub.Instrumentat    14768 N/A                                         
AMDRSSrcExt.exe               4692 N/A                                         
RuntimeBroker.exe            13428 N/A                                         
svchost.exe                   9020 StorSvc                                     
RuntimeBroker.exe             7044 N/A                                         
UserOOBEBroker.exe           14732 N/A                                         
SearchApp.exe                 1556 N/A                                         
GameBar.exe                   7292 N/A                                         
Video.UI.exe                  8628 N/A                                         
GameBarFTServer.exe           8792 N/A                                         
RuntimeBroker.exe             8676 N/A                                         
RuntimeBroker.exe             2532 N/A                                         
svchost.exe                  15436 InstallService                              
svchost.exe                  16260 W32Time                                     
svchost.exe                  13640 DsSvc                                       
svchost.exe                   6132 DoSvc                                       
Microsoft.Photos.exe          7260 N/A                                         
RuntimeBroker.exe            15196 N/A                                         
SettingSyncHost.exe           8184 N/A                                         
LockApp.exe                  14880 N/A                                         
RuntimeBroker.exe            17200 N/A                                         
dllhost.exe                  10296 N/A                                         
SystemSettings.exe           13204 N/A                                         
svchost.exe                   7540 AppXSvc                                     
svchost.exe                  10128 WdiSystemHost                               
msedge.exe                   10372 N/A                                         
msedge.exe                   11472 N/A                                         
msedge.exe                   17540 N/A                                         
msedge.exe                   11292 N/A                                         
msedge.exe                    5644 N/A                                         
msedge.exe                    9308 N/A                                         
msedge.exe                   13096 N/A                                         
Calculator.exe               16108 N/A                                         
RuntimeBroker.exe             3420 N/A                                         
svchost.exe                   5152 lmhosts                                     
svchost.exe                   6900 ClipSVC                                     
chrome.exe                   16832 N/A                                         
chrome.exe                    5576 N/A                                         
chrome.exe                   12884 N/A                                         
chrome.exe                    6548 N/A                                         
chrome.exe                   16536 N/A                                         
chrome.exe                   17512 N/A                                         
chrome.exe                   13732 N/A                                         
chrome.exe                    2420 N/A                                         
chrome.exe                   17652 N/A                                         
chrome.exe                   15092 N/A                                         
chrome.exe                   18720 N/A                                         
chrome.exe                    4368 N/A                                         
esrv_svc.exe                 16920 ESRV_SVC_QUEENCREEK                         
WmiPrvSE.exe                 10056 N/A                                         
svchost.exe                   2508 smphost                                     
svchost.exe                   5456 WbioSrvc                                    
chrome.exe                   12964 N/A                                         
chrome.exe                   10464 N/A                                         
smartscreen.exe              18808 N/A                                         
svchost.exe                  16364 wuauserv                                    
OUTLOOK.EXE                    636 N/A                                         
msedgewebview2.exe             360 N/A                                         
msedgewebview2.exe           15888 N/A                                         
msedgewebview2.exe           13980 N/A                                         
msedgewebview2.exe           16620 N/A                                         
msedgewebview2.exe           16508 N/A                                         
msedgewebview2.exe           12304 N/A                                         
svchost.exe                  15000 gpsvc                                       
svchost.exe                  12788 UdkUserSvc_9bb9c                            
ShellExperienceHost.exe      11436 N/A                                         
RuntimeBroker.exe            14308 N/A                                         
SystemSettingsBroker.exe      6904 N/A                                         
notepad.exe                  14292 N/A                                         
chrome.exe                    6752 N/A                                         
chrome.exe                   16996 N/A                                         
svchost.exe                   9828 wlidsvc                                     
Cortana.exe                   6776 N/A                                         
RuntimeBroker.exe            17000 N/A                                         
svchost.exe                  19080 AarSvc_9bb9c                                
audiodg.exe                  13128 N/A                                         
msedgewebview2.exe           16096 N/A                                         
cmd.exe                      16304 N/A                                         
conhost.exe                  14796 N/A                                         
tasklist.exe                  3880 N/A                                         

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#6
Rodger899

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Speccy

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#7
Rodger899

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_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:00:31  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        DELL
OS version:                                           Windows 10, 10.0, version 2009, build: 19043 (x64)
Hardware:                                             Inspiron 5547, Dell Inc.
CPU:                                                  GenuineIntel Intel® Core™ i7-4510U CPU @ 2.00GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  16264 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   2594 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   244.40
Average measured interrupt to process latency (µs):   12.421507
 
Highest measured interrupt to DPC latency (µs):       230.70
Average measured interrupt to DPC latency (µs):       3.241943
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              80.205089
Driver with highest ISR routine execution time:       USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation
 
Highest reported total ISR routine time (%):          0.003988
Driver with highest ISR total time:                   Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
 
Total time spent in ISRs (%)                          0.007948
 
ISR count (execution time <250 µs):                   2354
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              1411.587510
Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
 
Highest reported total DPC routine time (%):          0.067366
Driver with highest DPC total execution time:         Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
 
Total time spent in DPCs (%)                          0.171202
 
DPC count (execution time <250 µs):                   17875
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              6
DPC count (execution time 1000-2000 µs):              1
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 latmon.exe
 
Total number of hard pagefaults                       7
Hard pagefault count of hardest hit process:          2
Number of processes hit:                              6
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.419102
CPU 0 ISR highest execution time (µs):                80.205089
CPU 0 ISR total execution time (s):                   0.008946
CPU 0 ISR count:                                      1800
CPU 0 DPC highest execution time (µs):                1411.587510
CPU 0 DPC total execution time (s):                   0.191575
CPU 0 DPC count:                                      16032
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.120536
CPU 1 ISR highest execution time (µs):                12.351581
CPU 1 ISR total execution time (s):                   0.000710
CPU 1 ISR count:                                      396
CPU 1 DPC highest execution time (µs):                312.887047
CPU 1 DPC total execution time (s):                   0.007697
CPU 1 DPC count:                                      610
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.134119
CPU 2 ISR highest execution time (µs):                3.974171
CPU 2 ISR total execution time (s):                   0.000125
CPU 2 ISR count:                                      93
CPU 2 DPC highest execution time (µs):                299.676561
CPU 2 DPC total execution time (s):                   0.009697
CPU 2 DPC count:                                      920
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.090959
CPU 3 ISR highest execution time (µs):                3.397841
CPU 3 ISR total execution time (s):                   0.000084
CPU 3 ISR count:                                      65
CPU 3 DPC highest execution time (µs):                63.225906
CPU 3 DPC total execution time (s):                   0.003534
CPU 3 DPC count:                                      320
_________________________________________________________________________________________________________

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#8
Rodger899

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Page defaults and drivers

Attached Thumbnails

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  • drivers.jpg

Edited by Rodger899, 06 July 2022 - 02:41 AM.

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#9
RKinner

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I see two suspicious users on your PC.

 

jtxqbdzueqsz (S-1-5-21-139916497-3742323812-500074900-1006 - Limited - Enabled) => C:\Users\jtxqbdzueqsz
uhtpffyxya (S-1-5-21-139916497-3742323812-500074900-1002 - Limited - Disabled)
 
If you did not install them then go into Control Panel, User Accounts, Manage Another Account and delete the accounts.

 

 

 

I think the reason your fan runs is because something is using 100% of the CPU for a short time which is what makes the PC appear to hang.  Unfortunately Process Explorer didn't catch the culprit.  Latency Monitor, however, flagged several problem areas so let's see if fixing them helps any.  

 

First it shows:

 

Highest DPC routine execution time (µs):              1411.587510
Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

 

 

This is almost 3 times what it should be.  Ndis is the Windows network driver so probably the WiFi driver is really at fault.  See if you can install the latest from intel:

https://www.intel.co...s-adapters.html

Download
WiFi-22.140.0-Driver64-Win10-Win11.exe
 
Save it then go to the download folder and right click on it and Run As Admin.
 
If it doesn't install let me know.
 
Next we see a lot of Page Faults on the Processes tab.  These indicate the PC is running out of RAM which is very odd considering you have 16 gigs of RAM.  Page Faults require the CPU to stop what it is doing and save everything to the hard drive (a slow process vs saving to RAM)  then it has to retrieve the info from the hard drive after it finishes.  The top entry is ekrn.sys which I assume belongs to ESET but can't prove since it doesn't show up in Google.  Let's see where it lives on your PC.  Right click on Frst(64) and Run as Admin then put
ekrn.sys 
in the Search: box then hit Search Files.  Will take a few minutes.  You will get one file.  Please post.
 
The next is Microsoft Photos.  No idea what it's doing in this list.  Probably searching your PC for photos to show on the Start menu.  Let's uninstall it for now:
 
 
If you use Photos (there are better editors out there for free) then you can reinstall it later:
 
 
The next is WMIPRVSE.  This is related to Windows Management Instrumentation.  3rd party vendors use wmi to get information on the state of the operating system.  Sometimes they mess it up.  We can reset wmi to remove 3rd party additions:
 
Search for CMD
It should find Command Prompt.  Right click on Command Prompt and Run As Administrator.
 
Type:
 
winmgmt  /resetrepository

hit Enter.

 

 

Next we have a bunch of Dell stuff which we can live without so uninstall:
 

Dell SupportAssist (HKLM\...\{4F8A3BC3-641C-4B0D-AF46-EA3354016EA7}) (Version: 3.11.4.29 - Dell Inc.)
Dell SupportAssist OS Recovery Plugin for Dell Update (HKLM-x32\...\{2a8bafd6-22ae-4d0e-87a4-686b2a4a2ab0}) (Version: 5.5.1.16143 - Dell Inc.)
Dell Update for Windows 10 (HKLM\...\{41D2D254-D869-4CD8-B440-5DF49083C4BA}) (Version: 4.2.1 - Dell Inc.)
 
Dell SupportAssist for Home PCs -> C:\Program Files\WindowsApps\DellInc.DellSupportAssistforPCs_3.11.20.0_x64__htrsf667h5kn2 [2022-06-24] (Dell Inc)
Dell Update -> C:\Program Files\WindowsApps\DellInc.DellUpdate_4.2.2.0_x86__htrsf667h5kn2 [2021-09-13] (Dell Inc)
 

The first three should be under Control Panel, Programs & Features.  They may also be in the same place as the 2nd two: under Settings, Apps.  Click on each app and you will get an uninstall option.

 

You can reinstall them later if you feel you need them but Dell is unlikely to have updates for a PC as old as yours.

 

Finally you have a very old version of Intel Rapid Storage Technology.  This is the interface between your hard drives and Windows and older versions were really buggy.  Dell doesn't offer a new one for your PC but this one might work:

https://www.dell.com...?driverid=hhn7t

 

(If it doesn't want to install let me know)

 

Reboot and rerun Latency Monitor as before and be sure and post the Processes tab.


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#10
Rodger899

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Unfortunately the wifi won't load. It says this software will not load on the system.

 

The search yielded no results for the file. I also searched using explorer and couldn't find anything. Thats really odd. Here is the results of the search:

Farbar Recovery Scan Tool (x64) Version: 05-07-2022
Ran by User (06-07-2022 17:11:53)
Running from C:\Users\User\Desktop\FRST
Boot Mode: Normal
 
================== Search Files: "ekrn.sys" =============
 
 
====== End of Search ======

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#11
Rodger899

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I tried resetting the repository, but received the following error:

 
C:\WINDOWS\system32>winmgmt  /resetrepository
WMI repository reset failed
Error code:     0x8007041B
Facility:       Win32
Description:    A stop control has been sent to a service that other running services are dependent on.

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#12
RKinner

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Apparently for the WMI you need to first stop the service:

 

 
net  stop  winmgmt  /y
 
(Note this will also stop the  IP Helper service but that's OK)
 
then it should let you reset 

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#13
Rodger899

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That worked, thanks. Repository reset.

 

The Rapid Storage Technology would not install, it said the software will not work with this system.

 

I ran the latency monitor again and attached are the results. That ekrn.sys file is still there.

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:00:40  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        DELL
OS version:                                           Windows 10, 10.0, version 2009, build: 19043 (x64)
Hardware:                                             Inspiron 5547, Dell Inc.
CPU:                                                  GenuineIntel Intel® Core™ i7-4510U CPU @ 2.00GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  16264 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   2594 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   481.40
Average measured interrupt to process latency (µs):   10.025939
 
Highest measured interrupt to DPC latency (µs):       437.70
Average measured interrupt to DPC latency (µs):       2.998894
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              53.844256
Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Highest reported total ISR routine time (%):          0.002526
Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Total time spent in ISRs (%)                          0.005477
 
ISR count (execution time <250 µs):                   1630
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              1252.249807
Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
 
Highest reported total DPC routine time (%):          0.078867
Driver with highest DPC total execution time:         storport.sys - Microsoft Storage Port Driver, Microsoft Corporation
 
Total time spent in DPCs (%)                          0.239808
 
DPC count (execution time <250 µs):                   45061
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              25
DPC count (execution time 1000-2000 µs):              2
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 ekrn.exe
 
Total number of hard pagefaults                       6547
Hard pagefault count of hardest hit process:          2358
Number of processes hit:                              36
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.591150
CPU 0 ISR highest execution time (µs):                53.844256
CPU 0 ISR total execution time (s):                   0.008080
CPU 0 ISR count:                                      1357
CPU 0 DPC highest execution time (µs):                1252.249807
CPU 0 DPC total execution time (s):                   0.357447
CPU 0 DPC count:                                      40897
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.163521
CPU 1 ISR highest execution time (µs):                14.742483
CPU 1 ISR total execution time (s):                   0.000335
CPU 1 ISR count:                                      163
CPU 1 DPC highest execution time (µs):                94.478026
CPU 1 DPC total execution time (s):                   0.013172
CPU 1 DPC count:                                      2448
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.081489
CPU 2 ISR highest execution time (µs):                13.025058
CPU 2 ISR total execution time (s):                   0.000291
CPU 2 ISR count:                                      75
CPU 2 DPC highest execution time (µs):                55.357749
CPU 2 DPC total execution time (s):                   0.005894
CPU 2 DPC count:                                      868
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.087892
CPU 3 ISR highest execution time (µs):                9.577101
CPU 3 ISR total execution time (s):                   0.000081
CPU 3 ISR count:                                      35
CPU 3 DPC highest execution time (µs):                60.599075
CPU 3 DPC total execution time (s):                   0.008234
CPU 3 DPC count:                                      875
_________________________________________________________________________________________________________
 

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#14
RKinner

RKinner

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Uninstall:  Intel® Computing Improvement Program 

You don't need it and I think it's the intelsoftwareassetmanager.exe that we see in Page Faults.

 

The backgroundtask stuff might be an update in progress.  Look in Settings, Update & Security and Check for Updates.  Also install any optional updates.

 

Search for:

device manager

hit Enter

Click on the arrow in front of Network Adapters.

 

Right click on your WiFi adapter and select Properties.  Select the Details tab.

Change Device description to Hardware IDs

Right click on the first entry under Value and select Copy.  Move to a Reply and Paste (Ctrl + v)

 

Is it still hanging every 20 minutes or so?


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#15
Rodger899

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Wfif Adaptor properties:

 

PCI\VEN_8086&DEV_08B3&SUBSYS_84708086&REV_83
 
It seems to have stopped hanging, I think it may have been the Dell Software that was doing something. I will monitor it throughout the day today and make a note when it happens. 
 
But now I noticed when I opened the Device Manager that I have an Unknown USB Device Descriptor Request Failed. I took a screen dump. It keeps refreshing in device manager so is difficult to click on any of the items in there.

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