[wannabe1]

Click Start, then Run, type regedit, and click "Ok".

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SOFTWARE, then CLASSES, then CLSID, then {f414c260-6ac0-11cf-b6d1-00aa00bbbb58}, and click on In procServer32

In the right pane, double click on (Default). Look at the value listed in the Value Data box. It should be C:\WINDOWS\SYSTEM32\JSCRIPT.DLL If it is not, type C:\WINDOWS\SYSTEM32\JSCRIPT.DLL into the field and click "Ok".

Then double click on ThreadingModel. Look at the value listed in the Value Data box. It should be Both. If it is not, type Both into the field and click "Ok".

In the left pane again, locate and expand {f414c261-6ac0-11cf-b6d1-00aa00bbbb558}, then expand In procServer32. Double click on (Default). The value should be C:\WINDOWS\SYSTEM32\JSCRIPT.DLL. If it isn't, change it and click "Ok".

Then double click on ThreadingModel. The value for this should be Both. Again, change it if it isn't.

In the left pane once again, locate {f414c261-6ac0-11cf-b6d1-00aa00bbbb558}. Repeat the above steps with this key, also...using the same values and click "Ok" after modifying each.

Close the Registry Editor and reboot. Try to open System Restore.

Let me know what you find...

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I get as far as CLSID and then I'm stuck, I don't see F414... etc. or anything else under CLSID.

[vicki T]

I get as far as CLSID and then I'm stuck, I don't see F414... etc. or anything else under CLSID.

[wannabe1]

It should be there....you may have to scroll a long ways down the list... Let me know if you don't find it...that may be the problem.

[vicki T]

Sorry, I still don't see it. Is it supposed to be in the CLSID folder? That folder is empty.

[wannabe1]

Did you expand the CLSID key? There should be gobs of {xxxxxxxxxxxxxxxxxx} strings in there.

[vicki T]

It doesn't expand. There's nothing

[wannabe1]

Bingo! Bad Hive.

Try this REPAIR to your installation of XP. This procedure will not damage or change your current files or settings...it will just repair or replace damaged system files. You will be asked for your Installation CD and may be asked for your product key. Follow the instructions carefully...print them out if you can. Note: This option is not always available on OEM Recovery Cd's

Once this repair has completed, you will have to download all Windows Updates again.

[vicki T]

Is there any way around the installation CD? I don't have it.

[wannabe1]

We're going to need the cd. Do you know anyone who has one you can borrow? If you have a branded machine (Dell, HP, etc...) it will have to be the same version. We can make just about any retail version of XP work.

We should get your product key off the machine if you don't have it. Look on your machine for a sticker with the product key on it. If you can't find that, we'll retrieve it from the registry.

[vicki T]

OK. This is an E-machine, I might be able to borrow my mom's disk, she has a HP. Is it just the Windows XP disk that I need?

[wannabe1]

I have doubts that the HP disk will be able to do this. We may be able to replace the registry hive with it, but we need to determine if there is a viable restore point to do that. Unfortunately, this may undo all the hard work you and don77 have done as we will have to restore to an infected restore point once we have replaced the hive.

Can you try to boot into Safe Mode, but instead of choosing Safe Mode, choose the option for Command Prompt. At command prompt, type %systemroot%\system32\restore\rstrui.exe and then press "Enter". Let me know if this starts the System Restore operation. Do Not run the restore yet, though.

[vicki T]

No, system restore did not start.

[wannabe1]

We'll need to use a cd then. We can try the HP, but I have my doubts about it letting us run a repair. A retail XP cd would sure be a life saver for you right now.

[vicki T]

I talked to my son. He thinks he has the original cd at his apartment. It's in Omaha but he's coming home for the weekend and will try to find it to bring with him. Do you think that it's better if I wait for that disk?

[wannabe1]

Yes!!! Let's wait for the correct cd...

And I should be around all weekend...

wannabe1