[rshaffer61]

OK that is strange. How is the system running now?

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It's okay but there are some times where it does freeze. It lasts for maybe less than 2 seconds though.

Edited by whalswl, 15 February 2010 - 10:13 AM.

[whalswl]

It's okay but there are some times where it does freeze. It lasts for maybe less than 2 seconds though.

Edited by whalswl, 15 February 2010 - 10:13 AM.

[rshaffer61]

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem

Edited by rshaffer61, 10 February 2010 - 02:07 PM.

[whalswl]

It will probably ask if you want to do this on the next reboot...click Y

I'm not getting that. Once I enter "Chkdsk /r" into Run a popup comes up and closes.

[rshaffer61]

Ok not sure why its doing that but let's try a different way. What I want to do is make sure the HD is working correctly.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions

[whalswl]

How do I know which hard drive I have?

[rshaffer61]

Get the Seagate Sea Tools cd iso version. It works for most drives except toshiba.

Edited by rshaffer61, 14 February 2010 - 02:12 PM.

[whalswl]

Sorry for the late reply.
I did make a bootable CD but I don't understand what this is suppose to do..

[rshaffer61]

It's suppose to test your hard drive and see if there is a physical problem with it.

[whalswl]

So I guess I'm suppose to use the cd?
When I clicked to install it a pop-up came up saying that they cannot find the readme.txt file.

[rshaffer61]

If you made the cd right then you need to reboot. It tests the hd outside of windows.
You need to make sure your bios is set to boot to the cdrom first.
To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

At this point make sure your HD diagnostics disk is in the cdrom and when the system boots it should go right to it if everything is setup correctly

[whalswl]

If you made the cd right then you need to reboot. It tests the hd outside of windows.
You need to make sure your bios is set to boot to the cdrom first.

I'm lost here.
How do I set my bios to boot?

I googled it but I don't understand the directions I got from there.

[rshaffer61]

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

Hopefully you have already put the cd in the drive before all this. If everything is setup correctly you will get a black screen with the following message in the upper left corner:
"Push Any Key To Boot To Cd". When you see this then push any key and the cd will take over. Then follow the prompts or if you need assistance we will help.