[gypsy71]

it keeps telling me that the liscense has expired? for the kaspersky

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i ran avg scan this morning and it is telling me that i still have 4 trojan generic 20.zkq infections. could this now be a false positive?

[gypsy71]

i ran avg scan this morning and it is telling me that i still have 4 trojan generic 20.zkq infections. could this now be a false positive?

[emeraldnzl]

Hi gypsy71,

it keeps telling me that the liscense has expired? for the kaspersky

Let's try this one:

Please run a free online scan with the ESET Online Scanner
Note: ESET was designed to run with Internet Explorer, compatibility with other browsers has been added recently but if you find difficulty, go to using Internet Explorer

• Click the green ESET Online Scanner box
• Tick the box next to YES, I accept the Terms of Use
• You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.
• Click Start and if your security program asks you if you want to allow the program, click yes.
• If you anti-virus is active you may see a panel appear warning you that this may affect performance. Disabling the programs listed may speed things along.
• Make sure that the options Remove found threats and Scan archives are checked (do not worry about advanced settings)
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt (open Notepad > File > Open and navigate to the log.txt)
• Copy and paste that log as a reply to this topic

[gypsy71]

here is the eset log.txt

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK

i did the power user on my avg and removed the 4 trojan infections that it was still reporting. Your assistance is invaluable .. I have learned alot from you thank you so very much...

[emeraldnzl]

Hi gypsy71,

Actually that doesn't look like the log we want.

I wonder if you found the wrong one or maybe the ESET scan didn't run properly.

Perhaps you could try going to search and paste in C:\Program Files\EsetOnlineScanner\log.txt

If it comes up with a file log.txt, double click on it and see if there is a list/log there. If so, see if you can copy and post that back here.

If not, do you know how to access the reports from AVG so that we could have a look at what it is saying?

[gypsy71]

i conducted the search for the eset scanner and there was none. I however don't know how to get the report from my avg.can you send instructions please? thank you

[emeraldnzl]

Well I have just downloaded the Instruction Manual and it doesn't look like they have a log so to speak.

They do have a virus vault that would have the information about what viruses the scanner has found.

It seems quite complicated as to how you access that so I am thinking that it might be more confusing to try and instruct you to find that than to use another approach. For you own information the manual can be downloaded from here.

My purpose in asking for that information was to find out what AVG was finding. Sometimes it is something in System Restore or maybe a false positive in which case we can resolve the matter immediately.

Because your machine had trouble with the Kaspersky on line scanner and it seems with ESET I am reluctant to give you the all clear without satisfying ourselves further.

Perhaps you could do this:

It is a pretty big download but is very useful at detecting\cleaning rootkits or whatever it finds.

Please click here to download VRT Tool by Kaspersky.

• Save it to your desktop
• Double click the setup file to run it
• Choose your language and click OK
• A Virus Removal Tool Wizard will appear. Click Next
• Accept the agreement and click Next
• Click Next to install
• When installed a pop up window will appear.
• On the Autoscan panel check all items
• Click on Start Scan
• When finished (this can take some time... just be patient and let it do its job) click the Report button
• Click the top right button Save.
• Save to your desktop as Kaspersky report.txt

Copy and past the report back here.

Click Exit and Yes to uninstall Kaspersky VRT. Click yes to the prompts to complete the process.

Note: This tool will self uninstall when you click Exit so please save the log before closing it.

[gypsy71]

I reran eset online scanner.i had both boxes checked. it says no infected files found..Im sorry it took so long to do this my daughter decided to have her baby 2 months early..

[emeraldnzl]

Im sorry it took so long to do this my daughter decided to have her baby 2 months early..

No problem. I hope mother and baby are both well. Exciting but anxious time.

it says no infected files found..

I was hoping it would say that. Just a last check really.

Still uncertain about the ones AVG found. Might be ones already quarantined in the tools we have been using or maybe ones in System Restore.

Before we go to clearing away the tools we have been using how is your machine now?

[gypsy71]

it's running very well despite a slow processor.but that is to be expected until i can afford to upgrade to a new laptop

[emeraldnzl]

Hello again gypsy71,

I think your computer is clean.

We have a couple of last steps to perform and then you're all set.

Follow these steps to uninstall Combofix and tools used in the removal of malware. This will also clean out and reset your Restore Points.

• Click START then RUN
• Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  
  

Step 2

• Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
• Click on the CleanUp! button
• Click Yes to begin the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

MBAM can be uninstalled via control panel add/remove but it may be a useful tool to keep.

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A reminder: Remember to turn back on any anti-malware programs you may have turned off during the cleaning process.

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Now that your machine is clean here are some things that I think are worth having a look at if you don't already know about them:

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Regularly check that your Java is up to date. Older versions are vunerable to malicious attack.

• Download from here Java Runtime Environment (JDK) Update
• Scroll to where it says "Windows XP/Vista/2000/2003/2008 online" and download and follow the instructions to install.
  
  Reboot your computer.
  You also need to uininstall older versions of Java.
  
• Click Start > Control Panel > Programs
• Remove all Java updates except the latest one you have just installed.

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Be sure and give the Temp folders a cleaning out now and then. This helps with security and your computer will run more efficiently. I clean mine once a week.

For ease of use, you might consider the following free program:

• TFC.exe

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To reduce the amount of fragmentation in your machines file system occasionally run a defragmenter utility. You can use your built in program (Start > Programs > Accessories > System Tools > Disk Defragmentor) or alternatively here is a program you can download and use: Puran Disc Defragmenter

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Make Internet Explorer more secure

• Click Start > Run
• Type Inetcpl.cpl & click OK
• Click on the Security tab
• Click Reset all zones to default level
• Make sure the Internet Zone is selected & Click Custom level
• In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
• Next Click OK, then Apply button and then OK to exit the Internet Properties page.

* Consider using an alternate browser.

Opera may be downloaded from here. It is one of the least targeted of all browers.

Avant may be downloaded from here. Another one that is less well known.

Firefox may be downloaded from Here. I use Firefox because I like it. Used to be one of the safest but now targeted probably as much as IE.

Adblock Plus is a good Add-on for Firefox that helps prevent those annoying pop ups.

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To help protect your computer in the future here are some free programs you can look at:

• If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.
  
  * Click Start > Control Panel > System and Security > Windows Update
  * Under Windows Update click on Turn automatic updating on or off
  * Check items shown to ensure you receive updates automatically. Click OK.
  
  And to keep your system clean consider choosing from these free for home use malware scanners and updating and running weekly.
  
• Malwarebytes
• SuperAntiSpyWare

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

Have a safe and happy computing day!

[emeraldnzl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.