[rshaffer61]

Do option 2 only and that should run sfc in windows.

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Okay so we failed to post what it said here, because it said it was repaired and to reboot. We did and it is still not working. The internet works now, however we still have a msg when computer boots up sayting that this copy of windows is not genuine.....Pls advise

[rickdeez]

Okay so we failed to post what it said here, because it said it was repaired and to reboot. We did and it is still not working. The internet works now, however we still have a msg when computer boots up sayting that this copy of windows is not genuine.....Pls advise

[rshaffer61]

Great the internet is back up and running.

OK the issue seems to be the Win 7 OS itself that is causing your problem so I'm going to consult with another tech to see what they think but I believe a Repair Installation will correct this.



OK before trying the Repair Installation this has been suggested you try this Microsoft fix HERE to see if it will resolve the issue for you.

Edited by rshaffer61, 13 May 2011 - 07:25 AM.
Added suggestion

[rickdeez]

this update is already installed on this computer when we try to install it we get the msg back saying we are victim of conterfeit software

[rickdeez]

how can we proceed from here? Thank you for your help

[rshaffer61]

Waiting for the Global Moderator who is looking at the topic also to give me another direction to take.

[rickdeez]

ok cool. Thanks for the support and help with this matter

[rickdeez]

Any word on how to proceed?

[rshaffer61]

Lets continue with my original thinking and do the Repair Installation by following the steps HERE.
Please read and follow all instructions carefully. If you have any questions before starting please ask.

[rickdeez]

IS the only way to do this repair is with a disc? We dont have any disc for this computer. Pls advise and thanks again for the help

[rshaffer61]

I'm still waiting on the Global Mod to respond but it sometimes takes a while to research the process.

[rickdeez]

Okay completely understand. But in the meantime, I cannot proceed with the repair installation from the link you provided above if we dont have a disc.....correct? Just want to make sure Im doing all I can on my end to help try and fix this. Thanks for the help.

[rshaffer61]

Nope can run the Repair without the OS installation disk.
Have you tried a system restore back before this all started?
Anytime a system update happens there is usually a restore point created just in case.

[rshaffer61]

Do you download music, movies, programs or anything else from P2P?

[rickdeez]

Can u help me understand how to run the repair without the disk? the repair link u posted last requires a disk be installed to proceed.