I plug in the external USB DVD drive which works. Is my internal drive dead? or is there anything i can do to solve this problem? Pleas help and thanks for your help in advance!
CD/DVD drive not recognized and hard drive test result show "Repla
#1
Posted 29 December 2011 - 03:04 PM
I plug in the external USB DVD drive which works. Is my internal drive dead? or is there anything i can do to solve this problem? Pleas help and thanks for your help in advance!
#2
Posted 01 January 2012 - 08:50 AM
First concern is;
Do you have data on the HDD that you would like to try and secure?I also run the hard disk check and the result is (#10008 - replace the hard disk).
If yes do not do any more HDD tests as it may fail altogether, set your boot order to the external USB drive first and then use Puppy Linux to try and save your data "how to" @ http://www.geekstogo...over-your-data/
#3
Posted 01 January 2012 - 01:11 PM
Thanks for the reply!
The steps in the link you provided requried to boot from the CD rom with new created linux disk.
I've tried a few times changing the boot sequence but the laptop did not boot form CD rom. Below is the list in bios setup. I tried to boot with (1) and then use 2) and then (4) as 1st boot in a few restarts but the laptop always boots from internal hard drive.
(1) ATAPI CD/DVD ROM DRIVE
(2) USB HARD DRIVE
(3) NOTEBOOK HARD DRIVE
(4) USB DISKETTE ON KEY
(5) USB FLOPPY
(6) NETWORK ADAPTOR
By the way, after I hit F10 and save the configuration, the cd rom light light up and spin for a very short time and stop.
Here is a list fo files in the CD:
BOOT (SECURITY CATALOG)
BOOT (MSG FILE)
HELP (MSG FILE)
HELP (MSG FILE)
INITRD.GZ
ISOLINUS.CFG
LOGO.16
LUPU_528.SFS
VMLINUZ (FILE)
Can you please let me know what went wrong and what should I do to contine with the process?
Thank you so much!
#4
Posted 01 January 2012 - 01:36 PM
Have you tried setting this as the first boot option ie as option 2-4 or 5, it is worth a shot.I plug in the external USB DVD drive which works.
Once you press F10 do you also get the message that should follow it, press Y to accept the changes, if you don`t it could explain the problem.By the way, after I hit F10 and save the configuration, the cd rom light light up and spin for a very short time and stop.
Be aware that not all BIOS settings are the same and not all Dells are the same either http://www.hiren.inf...bios-boot-cdrom
#5
Posted 01 January 2012 - 03:56 PM
Yes, I always select "Yes" after hitting F10.Once you press F10 do you also get the message that should follow it, press Y to accept the changes,
Okay, try all options as 1st boot but sill not work!Have you tried setting this as the first boot option ie as option 2-4 or 5, it is worth a shot.
I though it does work, i could be wrong.I plug in the external USB DVD drive which works.
Thank you very much for your prompt reply!
#6
Posted 01 January 2012 - 05:19 PM
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run http://www.dougknox...._cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
Thanks to Broni for the above instructions
#7
Posted 01 January 2012 - 05:52 PM
Drive not listed in device manager therfore cannot perorm this step.1. Uninstall the drive through Device Manager.
MS Fix it cannot detect the device and did not fix the problem2. http://support.microsoft.com/kb/314060
Restart computer.
No option to merge, so i select Run at the pop up.3. Download, and run http://www.dougknox...._cd_dvd_fix.htm
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
No ATA Channel in device manager.
#8
Posted 01 January 2012 - 06:17 PM
#9
Posted 01 January 2012 - 07:03 PM
In BOOT order it is shown as ATAPI CD/DVD ROM drive. BIOS setup menu does not have the option to see the hardware name /drive name and detail. There is no "Advanced" tab like most BIOS setup. In the configuration tab I can only change the boot order and enable or disable the boot device, change the language, time and date. It played both music and dvd disk.
Is that possible to make the external dvd drive to work to boot? If not then I guess I would have to replace the internal optical device in case I need to reinstall OS.
#10
Posted 02 January 2012 - 08:21 AM
Choose your appropriate OS and then the "next steps" option and see if this helps.
#11
Posted 02 January 2012 - 06:41 PM
I also tried the steps in the provided link but no luck. I will try to contact Microsoft.
Thanks!
#12
Posted 03 January 2012 - 09:44 AM
Good luck with MS and we would appreciate hearing any feedback that you may receive from them.
#13
Posted 03 January 2012 - 09:50 AM
Thanks again!
#14
Posted 03 January 2012 - 10:32 AM
#15
Posted 03 February 2012 - 07:38 AM
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