[Lexy610]

Hi .. I decided to run a quick scan on my computer using Microsoft Security Essentials. And got this ....

[attachment=56722:photo.JPG]

I opened MSE .. updated the definitions and ran the scan because it said my last scan was 3/16. So I updated it .. scheduled future scans for daily at 7am .. then ran a quick scan nor more then 5 minutes I go the blue screen so I shut it off till I get further instructions.

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Step 1.

Open Firefox
Click Help
Click Restart with Add-ons Disabled...
A dialogue box will open:

• Place a check mark by:
• Disable all add-ons
• Reset Toolbars and controls
• Reset all user preferences to Firefox defaults
• Restore default search engines

Click the Make Changes and Restart button
When Firefox comes back up please try to log in.

If you can log in then just post an update that reset worked!

If it does not go on to Step 2.


Step 2.

Uninstall and reinstall Firefox

Click Start >> Control Panel >> Add or remove programs

Click on Firefox and uninstall, follow the prompts and reboot the computer.


Open internet explorer and go here to download Firefox to your desktop.

Install Firefox and log on to Geekstogo.

Please let me know the status of your log in.

[CompCav]

Step 1.

Open Firefox
Click Help
Click Restart with Add-ons Disabled...
A dialogue box will open:

• Place a check mark by:
• Disable all add-ons
• Reset Toolbars and controls
• Reset all user preferences to Firefox defaults
• Restore default search engines

Click the Make Changes and Restart button
When Firefox comes back up please try to log in.

If you can log in then just post an update that reset worked!

If it does not go on to Step 2.


Step 2.

Uninstall and reinstall Firefox

Click Start >> Control Panel >> Add or remove programs

Click on Firefox and uninstall, follow the prompts and reboot the computer.


Open internet explorer and go here to download Firefox to your desktop.

Install Firefox and log on to Geekstogo.

Please let me know the status of your log in.

[Lexy610]

Hi Morning ..

Ok I did as you instructed .. I can now log onto G2G. However checking what you recommended disabled all my add-ons and stuff and it rebooted but I noticed it added another FF icon on my task bar and it started as tho I just installed it.

Does this mean all my add ons ill not be used and wont work on FF on?

[CompCav]

Does this mean all my add ons ill not be used and wont work on FF on?

• No they will work. Just click on Tools then Add-ons
• If any are there enable one at a time restart Firefox and verify you can log in with that add-on.
• Do this for all that are in your add-ons list one at a time.

• For add-ons that are not on the list, Click Get Add-ons and go get each add-on, install it, restart, and test that you can log on.
• Repeat this step until you have all your add-ons, but if you find one that does not allow you to log in, uninstall it and restart.

Regards,

CompCav

[CompCav]

Step 1.

There still may be some dirty sectors on the disc so we need to run check disk again:

Dakeyras has a nice little tutorial on it here

Follow the tutorial until it boots back up, do not go on to Command Line Mode:


Step 2.

Click Start >> Control Panel >> Performance and Maintenance >> Administrative Tools >> Event Viewer
The Event Viewer will open up, click on Applications >> look for the Winlogon entry and click on it
Click the clipboard copy button on the upper right.
Paste this into your next reply.


Step 3.

Update and run MS Security Essentials again.


Please report back on whether it finishes or if you get the identical BSOD

[Lexy610]

I added the add ons one at a time and restarted each add on ....

Once I added a add on I restarted FF and then logged on to g2g .... I did it to all of the add ons and I have been able to log on to g2g using FF without a proble ... all is well with that now.

I am now running a disk check .... it is now on 4 of 5 at 16%

[CompCav]

Very good

[Lexy610]

Oh one more thing .. I forgot to ask you ... The EaseUs Todo link you sent me to back up my stuff .. that one backs up files and the other backs up images and computer inner things? I am a tad confused ....

[CompCav]

The EaseUs Todo link you sent me to back up my stuff .. that one backs up files and the other backs up images and computer inner things? I am a tad confused ....

OK what is confusing?

Regards,

CompCav

[Lexy610]

This backups pictures, folders & programs?

[CompCav]

Yes you set the files and folders that you want to backup.

CompCav

[Lexy610]

OK awesome .. Thank you! I ordered an external drive online today hopefully Ill get it fast

[Lexy610]

I ran a disk check earlier .. I finally sat down to run MSE again .. and it happened again



[attachment=56761:photo.JPG]

[CompCav]

Please post the latest check disk results by following the directions in Post #215 Step 2.

Regards,

CompCav

[Lexy610]

OK give me a sec .. thanks