[mattsphil]

Hello everyone,

I am in need of an urgent solution to my computer woes. First I just want to say that my knowledge with computers is fairly limited, so if I am not sure of some of the responses to this topic I apologize in advance but hope that you can be patient with me . Alright now for my problem, I have been getting a lot of BSODs recently after re-installing my copy of Windows 7 (64bit) with the code 124. I have look online for a solution and I believe I have narrowed it down to my RAM or Video Card but I'm leaning more towards my RAM, hopfully this is where you guys can come in and tell me I'm way off or that I might be heading in the right direction . My computer only seems to crash when I am working within Autodesk Maya and after about an hour of work, sometimes less, my computer will freeze up and then crash. I have built this computer for school and it has been able to run Maya fine over the past year, minus some annoying hiccups along the way where I've had to re-install Windows again multiple times, but only after this last install is when I have been receiving these BSODs.

My System Specs:
CPU: AMD Phenom™ II X6 1090T Processor
MOBO: ASUSTeK Computer INC. M4A88TD-V EVO/USB3
Memory: Corsair DDR3 SDRAM 8.00 GB
GFX Card: EVGA GeForce GTX 470
PSU: Corsair TX-750W

I have also run memtest86 and did not receive any errors which is why I'm stumped because I thought it might be that . Also I have attached a .txt file of the BlueScreenViewer program. If there is any information I have left out that is still needed I just let me know. I have to work tonight so if I get any responses I will get back to you when I come home.

A side note: I have also been able to run some video games on this computer which I thought might crash the computer as well but I have not experienced a crash yet and can play for multiple hours.

Thank you all in advance for you help!


Edit: Some other, maybe just coincidental, times my computer has crashed have been when I run the Windows System Rating Assessment and when I've tried running the Windows Memory Diagnostic tool. I also noticed in the BSOD.txt that the majority of the crashes are "Caused By Driver : hal.dll". Could this driver be the culprit of all of this? I have updated all of my hardware, gfx, mobo, etc and Windows to the newest drivers.

Attached Files

•  BSOD.txt   22.51KB   160 downloads

Edited by mattsphil, 03 August 2012 - 08:13 PM.

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Hi mattsphil ... ..


have you tried reinstalling Autodesk Maya

download and install WhoCrashed from http://www.softpedia...hoCrashed.shtml ' class='bbc_url' title='External link' rel='nofollow external'>here..
This program checks for any drivers which may have been causing your computer to crash....

click on it...then run...then next...put a tick in accept...then next..put a tick in the don't create a start menu folder..then next...put a tick in create a desktop icon..then install.. then make sure there is a tick in launch whocrashed...then finish...then click Analyze ...

if you get a message
This software requires the right version of Windows Debugging Tools for your type of computer. Because this is not normally installed and is not redistributable, we suggest you select the download option from below. Then the right package will be downloaded to a temporary folder and the required files will be extracted from the package automatically. You only need to do this once
click on download then try running it again

WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply..

[happyrock]

Hi mattsphil ... ..


have you tried reinstalling Autodesk Maya

download and install WhoCrashed from http://www.softpedia...hoCrashed.shtml ' class='bbc_url' title='External link' rel='nofollow external'>here..
This program checks for any drivers which may have been causing your computer to crash....

click on it...then run...then next...put a tick in accept...then next..put a tick in the don't create a start menu folder..then next...put a tick in create a desktop icon..then install.. then make sure there is a tick in launch whocrashed...then finish...then click Analyze ...

if you get a message
This software requires the right version of Windows Debugging Tools for your type of computer. Because this is not normally installed and is not redistributable, we suggest you select the download option from below. Then the right package will be downloaded to a temporary folder and the required files will be extracted from the package automatically. You only need to do this once
click on download then try running it again

WhoCrashed will create report...you have to scroll down to see it
Copy and paste it into your next reply..

[mattsphil]

Thanks happyrock!

I apologize for not responding sooner. Yes, I have re-installed Maya and I am still getting blue screens with the same code . I installed the WhoCrashed program but when I click analyze all I get in the report is this,

"Crash dump directory: C:\Windows\Minidump.
Crash dumps are enabled on your computer.
No valid crash dumps have been found on your computer"

I tried enabling my computer crash dumps like the program said to, but it still gives me the same results even after restarting my computer and running Maya again. There was also something about "Your system must have a page file" on the website as well. How do I check to see if my computer has this disabled or not?

Since my original post I have also tried new RAM in my computer, basically the exact same brand and model but a slower speed, 1600 instead of 2000, which I didn't notice till after I came home . Even after replacing my RAM I still receive the BSOD.

[happyrock]

interesting that you attached a bsod log yet whocrashed says No valid crash dumps have been found on your computer


lets see what the Reliability Monitor says

Type reliability in the search box...press enter
A report will open...click on any red X close to todays date...
get a screenshot for us...
when you have the screen up that you want to capture...click on the ctrl key + PRT SCR key..its on the top row..right hand side..
or if you only want the active window..press on the alt key + PRT SCR key


now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload...
then after typing in any response you have... click on the full editor below the reply box...then click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would...

for vista...To get to this screen, you’ll just need to open Performance and Reliability Monitor in the administrative tools section...click on Reliability Monitor in the left hand tree menu

[mattsphil]

Okay I followed your instructions and attached a screenshot.

Attached Thumbnails

• 

[happyrock]

on the application failures line click on the red x on 8/72012 and get a screenshot and post that one... check all the other red x's on the application failures line ....are they all the same

[mattsphil]

Attached is the new screenshot.

I checked the other ones and the majority are saying the same thing "Windows stopped working" minus some video games crashing etc. There ones one for 8/5/2012 that stated "Windows failed to start because of a problem with the hard disk".

Attached Thumbnails

• 

[happyrock]

lets check the hard drive first then the ram if fixing the hard drive doesn't help...

HOW TO RUN CHKDSK /R ON WINDOWS 7 here...

put a check in both boxes
automatically fix file system errors
scan for and attempt recovery of bad sectors
then click on start...

you will receive a message asking if you wish to schedule a scan. Accepting this will perform the scan next time you restart your PC

click on y and press enter then reboot

[mattsphil]

I have done the HDD check for all of my HDDs and each time the test came back and said there were no errors found.

[happyrock]

we need to see the CHKDSK Log
Go to Start and type in eventvwr.msc...press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry
(wininit for Win7)
(winlogon for XP).

Copy/paste the results into your next post.

[mattsphil]

Okay, I believe this is what you're talking about and you need the text from the 'General' area right?

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
265472 file records processed. File verification completed.
100 large file records processed. 0 bad file records processed. 2 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
334946 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
265472 file SDs/SIDs processed. Cleaning up 9 unused index entries from index $SII of file 0x9.
Cleaning up 9 unused index entries from index $SDH of file 0x9.
Cleaning up 9 unused security descriptors.
Security descriptor verification completed.
34738 data files processed. CHKDSK is verifying Usn Journal...
33684824 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
265456 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
85005376 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

488375968 KB total disk space.
147851116 KB in 228373 files.
123276 KB in 34739 indexes.
0 KB in bad sectors.
380072 KB in use by the system.
65536 KB occupied by the log file.
340021504 KB available on disk.

4096 bytes in each allocation unit.
122093992 total allocation units on disk.
85005376 allocation units available on disk.

Internal Info:
00 0d 04 00 d2 03 04 00 ee 97 07 00 00 00 00 00 ................
cc 01 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Attached Thumbnails

• 

[happyrock]

yep...that's the log and it didn't even have to fix any errors so the drive is good...

now lets test the ram using memtest86...
the guide says to test your ram 1 stick at a time...that's only after testing all the ram together and finding errors...at that point you would remove all the ram but 1 stick and test each stick until you find the bad stick...
go here for the guide...

[mattsphil]

Okay I have tested my ran all together and each stick individually. Each time coming back with no errors. I ran each test for at least 4 hours.

[happyrock]

great...we are narrowing it down...are you running Certified Hardware for maya...
you can check here...
is there any updates or service packs for maya...if so
did you install them...
also when you built the system did you use thermal paste

[mattsphil]

They don't seem to list any GFX cards other than the Quadro series which I don't have the money to fork over just yet. I had to make due with going with my GFX card, the nvidia gtx 470, and it has been able to handle Maya quite well for projects at school. Other than that they recommend:

• "Qualified 512 MB hardware-accelerated OpenGL 2.0 (and higher) professional graphics card" (my graphics card is listed as 1280MB, and OpenGL 3.2)
• "Intel Pentium 4, AMD Athlon processor with SSE3" (mine isn't one of these but I ran that cpu-id program and under the instructions it says " MMX(+), 3DNow!(+), SSE (1,2,3,4A) x86-64, AMD-V.....I believe this should be fine?)

As for the thermal paste, I'm honestly not 100% sure but I feel like I did when installing everything.

Edited by mattsphil, 13 August 2012 - 07:34 PM.