[SleepyDude]

I ran the memtest 14 hrs 6 passes no errors . I've gone ahead and shut down for a few hours I want to see if I have any problems next time a boot up. Since it seems to be after the computer is off for awhile that's when I have problems when I turn it on.

Ok, Let me know the error you got.

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Ok I let the computer stay off for most of the day I turned it on and right after i log in keyboard stops working and mouse stops working I hold down the button turn off. I let it stay off for an hour came back something. Went to safe mode and again keyboard and mouse stopped working. This time I went to safe mode and instead of logging on I just clicked restart. Windows started normal logged on and as soon and main screen came up i got a BSOD.

WhoCrashed report


computer name: ROBIN-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™2 Quad CPU Q9300 @ 2.50GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8589123584 total
VM: 2147352576, free: 1916002304




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 10/7/2013 8:51:52 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100713-20982-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x19 (0x3, 0xFFFFF8000306A920, 0xFFFFF8000306A900, 0xFFFFF8000306A900)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

[Autumndreams]

Ok I let the computer stay off for most of the day I turned it on and right after i log in keyboard stops working and mouse stops working I hold down the button turn off. I let it stay off for an hour came back something. Went to safe mode and again keyboard and mouse stopped working. This time I went to safe mode and instead of logging on I just clicked restart. Windows started normal logged on and as soon and main screen came up i got a BSOD.

WhoCrashed report


computer name: ROBIN-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel® Core™2 Quad CPU Q9300 @ 2.50GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8589123584 total
VM: 2147352576, free: 1916002304




--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 10/7/2013 8:51:52 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100713-20982-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x19 (0x3, 0xFFFFF8000306A920, 0xFFFFF8000306A900, 0xFFFFF8000306A900)
Error: BAD_POOL_HEADER
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

[SleepyDude]

Hi,

Let's check for driver conflicts...

• Click Start to open the Start Menu
• in the Search box type msconfig and then press Enter to start the System Configuration utility.
  (If you are prompted for an administrator password or for confirmation, you should type the password or provide confirmation.)
  
• On the General tab, click the Selective startup option, and then click to clear the Load startup items check box.
  (The Use Original Boot.ini check box is unavailable.)
  
  
  
• On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
  
  
• Click OK, when you are prompted, click Restart.

This procedure will disable your Antivirus please avoid downloading new files until we re-enable the disabled programs.
I would like you to use the computer and restart it several times to see if the BSOD occurs.

[Autumndreams]

ok i restarted 5 times no BSOD

[SleepyDude]

ok i restarted 5 times no BSOD

This will be a tedious work...
Repeat the steps above and on the Services tab enable a group of five services then restart and test the machine to see if the BSOD happens again.
You need to repeat this until you find the group associated with the BSOD, knowing the group you have to enable/disable one by one until you find the culprit.

[Autumndreams]

Ok starting now

[Autumndreams]

I forgot to post this... Bluescreenview

==================================================
Dump File : 100713-20982-01.dmp
Crash Time : 10/7/2013 4:51:52 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000003
Parameter 2 : fffff800`0306a920
Parameter 3 : fffff800`0306a900
Parameter 4 : fffff800`0306a900
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+d3cb
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75b80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100713-20982-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 273,030
Dump File Time : 10/7/2013 4:55:36 PM
==================================================

[Autumndreams]

OK did all that and no problems.

[SleepyDude]

OK did all that and no problems.

Hi,

So all services are now actives and no BSOD?

If that is the case then do the same steps now for the Startup tab.

[Autumndreams]

Hi SleepyDude,

After I ran those last night I set them all back on and then shut the pc down and went to sleep. Ok so now this morning.... like I said it seems to be only after the pc is off for a few hours. I booted up this morning and first thing after logging on keyboard and mouse unresponsive. Hold power button. Options to boot normal or safe mode go to safe mode log in and keyboard and mouse freeze. Another hard shut down. Get to safe mode and restart. Normal windows log in type password and BSOD .. "System Services something" error code 0x0000003b

shut down restart pc another BSOD Irql not less or equal error code0x0000000A. Shut down restart pc runs and black screen. Do it again and option for windows to repair comes up restores to earlier time, and here I am.

[Autumndreams]

Oh one more thing I have noticed I have not been getting any POST beeps at boot.

[SleepyDude]

Hi,

Do you know the motherboard brand and model you have and the BIOS version?

[Autumndreams]

I knew it was AMI 5.43 I went to their website and there was a scan this is the results.

BIOS Type: AMI
BIOS Date: September 10th, 2009
BIOS ID: 5.43
BIOS OEM: 5.43
Chipset: Intel 29C0 rev 2
SuperIO: Unknown
Manufacturer: Hewlett-Packard
Motherboard: FK789AA-ABA m9450f




Below was scanned by Speccy


Motherboard
Manufacturer PEGATRON CORPORATION
Model Benicia (CPU 1)
Chipset Vendor Intel
Chipset Model P35/G33/G31
Chipset Revision A2
Southbridge Vendor Intel
Southbridge Model 82801IR (ICH9R)
Southbridge Revision 02
System Temperature 43 °C
BIOS
Brand American Megatrends Inc.
Version 5.43
Date 9/10/2009
Voltage
VIN0 1.672 V
MEMORY CONTROLLER 1.688 V
VIN2 1.632 V
PCI Data
Slot PCI
Slot Type PCI
Slot Usage In Use
Bus Width 32 bit
Slot Designation PCI-E x16
Characteristics 3.3V, Shared, PME
Slot Number 0
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI-E x1
Characteristics 3.3V, Shared, PME
Slot Number 1
Slot PCI
Slot Type PCI
Slot Usage In Use
Bus Width 32 bit
Slot Designation PCI-E x1
Characteristics 3.3V, Shared, PME
Slot Number 2
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI1
Characteristics 3.3V, Shared, PME
Slot Number 3

[Autumndreams]

Also, I searched for the error code that i posted this morning 0x0000003b and found this http://support.microsoft.com/kb/980932 says there is a hot fix but not really sure i want to attempt it yet.

[SleepyDude]

Also, I searched for the error code that i posted this morning 0x0000003b and found this http://support.microsoft.com/kb/980932 says there is a hot fix but not really sure i want to attempt it yet.

Are you using any IEEE 1394 devices?

Is the computer an HP? if so please post the exact model usually on a sticker on the machine.

Did you do any upgrades to the computer or is the original configuration?