[rshaffer61]

Hi Jo,

I'm glad the memory problem is gone

Now about the other issues...

I know you have several user accounts on the machine, if you have one with Administrator privileges I would like you to logon with that one and try to change the screen resolution, restart the computer and logon again using the same account. Does the resolution stays?

Ahhh guest account can make temporary changes to their resolution but when rebooted everything changes back to default settings. Good one Sleepydude.

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Ahhh guest account can make temporary changes to their resolution but when rebooted everything changes back to default settings. Good one Sleepydude.

Hi Ron,

What I notice is that from time to time the user Jo usually selects gets logged to the system using a TEMP profile! According to this and also from the OTL log she post...

I suspect there is some strange problem with the user profile...

[SleepyDude]

Ahhh guest account can make temporary changes to their resolution but when rebooted everything changes back to default settings. Good one Sleepydude.

Hi Ron,

What I notice is that from time to time the user Jo usually selects gets logged to the system using a TEMP profile! According to this and also from the OTL log she post...

I suspect there is some strange problem with the user profile...

[Jo21a]

Ahhh guest account can make temporary changes to their resolution but when rebooted everything changes back to default settings. Good one Sleepydude.

Hi Ron,

What I notice is that from time to time the user Jo usually selects gets logged to the system using a TEMP profile! According to this and also from the OTL log she post...

I suspect there is some strange problem with the user profile...

he... sorry to deceive you
Log in as admin ? I always select user 'All family', which has the admin rights. Or maybe there is another one with 'superadmin' rights, but then it is hidden and I don't know how to choose that one

Edited by Jo21a, 18 November 2013 - 10:35 AM.

[SleepyDude]

he... sorry to deceive you
Log in as admin ? I always select user 'All family', which has the admin rights. Or maybe there is another one with 'superadmin' rights, but then it is hidden and I don't know how to choose that one

Not at all.
All the other user accounts you have aren't Administrators? If its the case I want you to create a new user account with Admin privileges.

[Jo21a]

he... sorry to deceive you
Log in as admin ? I always select user 'All family', which has the admin rights. Or maybe there is another one with 'superadmin' rights, but then it is hidden and I don't know how to choose that one

Not at all.
All the other user accounts you have aren't Administrators? If its the case I want you to create a new user account with Admin privileges.

Sorry, not sure to understand exactly. 'All family' has admin priviledges. Then there are 2 other accounts with admin rights, 3 with limited rights and 1 which is disactivated. I always connect with 'All family', and have not used the other accounts for a very long time. Do youstill want me to create another account with admin priviledges ?

[SleepyDude]

Sorry, not sure to understand exactly. 'All family' has admin priviledges. Then there are 2 other accounts with admin rights, 3 with limited rights and 1 which is disactivated. I always connect with 'All family', and have not used the other accounts for a very long time. Do youstill want me to create another account with admin priviledges ?

No, I want you to login with one of those accounts with Admin rights and try to change the resolution, then restart and using the same account confirm if the resolution stay the same.

[Jo21a]

Sorry, not sure to understand exactly. 'All family' has admin priviledges. Then there are 2 other accounts with admin rights, 3 with limited rights and 1 which is disactivated. I always connect with 'All family', and have not used the other accounts for a very long time. Do youstill want me to create another account with admin priviledges ?

No, I want you to login with one of those accounts with Admin rights and try to change the resolution, then restart and using the same account confirm if the resolution stay the same.

I understand but this is exactly what I am doing for a week or 2 now, and each timethe resolution is back at 480x640

[SleepyDude]

Sorry, not sure to understand exactly. 'All family' has admin priviledges. Then there are 2 other accounts with admin rights, 3 with limited rights and 1 which is disactivated. I always connect with 'All family', and have not used the other accounts for a very long time. Do youstill want me to create another account with admin priviledges ?

No, I want you to login with one of those accounts with Admin rights and try to change the resolution, then restart and using the same account confirm if the resolution stay the same.

I understand but this is exactly what I am doing for a week or 2 now, and each timethe resolution is back at 480x640

If I understand correctly you are using always the same account "All Family" I need you to try using a different account because I suspect something is wrong with the user profile of the other user account.

[Jo21a]

It did not solve the problem.
I have restarted the PC, then logged in with another Admin user, changed the screen resolution, then I have restarted the PC again, and relogged with the same other Admin user. It had not reminded the setting...

[Jo21a]

I wonder if I could try to do a restore at an older date than when I have had the initial problem.
Maybe this problem could be solved that way.

[rshaffer61]

Just to ask are you click apply or just ok when you change the resolution?

[SleepyDude]

Hi,

Now lets look at the registry...
Please download SystemLook and save it to your Desktop.

• Double-click SystemLook.exe to run it.
• Accept the prompt Allow the program to make changes to this computer (UAC prompt)
• Copy the content of the following codebox into the main textfield:
  

  :reg
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList /s
  
  :dir
  C:\Documents and Settings
  

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can be found on your Desktop entitled SystemLook.txt

[Jo21a]

Just to ask are you click apply or just ok when you change the resolution?

I click 'Apply'

[Jo21a]

Here is the log from Systemlook.txt

SystemLook 30.07.11 by jpshortstuff
Log created at 23:08 on 19/11/2013 by Jo Vally
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList]
"ProfilesDirectory"="%SystemDrive%\Documents and Settings"
"DefaultUserProfile"="Default User"
"AllUsersProfile"="All Users"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18]
"Flags"= 0x000000000c (12)
"State"= 0x0000000000 (0)
"RefCount"= 0x0000000001 (1)
"Sid"=01 01 00 00 00 00 00 05 12 00 00 00 (REG_BINARY)
"ProfileImagePath"="%systemroot%\system32\config\systemprofile"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\LocalService"
"Sid"=01 01 00 00 00 00 00 05 13 00 00 00 (REG_BINARY)
"Flags"= 0x0000000009 (9)
"State"= 0x0000000000 (0)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x0093631724 (-1822222556)
"ProfileLoadTimeHigh"= 0x0001cee536 (30336310)
"RefCount"= 0x0000000004 (4)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\NetworkService"
"Sid"=01 01 00 00 00 00 00 05 14 00 00 00 (REG_BINARY)
"Flags"= 0x0000000009 (9)
"State"= 0x0000000000 (0)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x009164dfe8 (-1855660056)
"ProfileLoadTimeHigh"= 0x0001cee536 (30336310)
"RefCount"= 0x0000000004 (4)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1230590965-1421781127-2236703843-1006]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\Joël"
"Sid"=01 05 00 00 00 00 00 05 15 00 00 00 f5 53 59 49 87 a8 be 54 63 64 51 85 ee 03 00 00 (REG_BINARY)
"Flags"= 0x0000000000 (0)
"State"= 0x0000000100 (256)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x00f7b7cfde (-138948642)
"ProfileLoadTimeHigh"= 0x0001cee4b0 (30336176)
"RefCount"= 0x0000000000 (0)
"RunLogonScriptSync"= 0x0000000000 (0)
"OptimizedLogonStatus"= 0x000000000b (11)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1230590965-1421781127-2236703843-1007]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\Vally"
"Sid"=01 05 00 00 00 00 00 05 15 00 00 00 f5 53 59 49 87 a8 be 54 63 64 51 85 ef 03 00 00 (REG_BINARY)
"Flags"= 0x0000000000 (0)
"State"= 0x0000000100 (256)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x0066b85a88 (1723357832)
"ProfileLoadTimeHigh"= 0x0001ce6e8d (30305933)
"RefCount"= 0x0000000000 (0)
"RunLogonScriptSync"= 0x0000000000 (0)
"OptimizedLogonStatus"= 0x000000000b (11)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1230590965-1421781127-2236703843-1008]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\Evena"
"Sid"=01 05 00 00 00 00 00 05 15 00 00 00 f5 53 59 49 87 a8 be 54 63 64 51 85 f0 03 00 00 (REG_BINARY)
"Flags"= 0x0000000000 (0)
"State"= 0x0000000000 (0)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x00c136b62c (-1053379028)
"ProfileLoadTimeHigh"= 0x0001ce3782 (30291842)
"RefCount"= 0x000000000a (10)
"RunLogonScriptSync"= 0x0000000000 (0)
"OptimizedLogonStatus"= 0x000000000b (11)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1230590965-1421781127-2236703843-1009]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\Joanna"
"Sid"=01 05 00 00 00 00 00 05 15 00 00 00 f5 53 59 49 87 a8 be 54 63 64 51 85 f1 03 00 00 (REG_BINARY)
"Flags"= 0x0000000000 (0)
"State"= 0x0000000000 (0)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x0024e6d5da (619107802)
"ProfileLoadTimeHigh"= 0x0001cd2c80 (30223488)
"RefCount"= 0x0000000000 (0)
"RunLogonScriptSync"= 0x0000000000 (0)
"OptimizedLogonStatus"= 0x000000000b (11)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1230590965-1421781127-2236703843-1010]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\Jo Vally"
"Sid"=01 05 00 00 00 00 00 05 15 00 00 00 f5 53 59 49 87 a8 be 54 63 64 51 85 f2 03 00 00 (REG_BINARY)
"Flags"= 0x0000000000 (0)
"State"= 0x0000000100 (256)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x00b01beb5c (-1340347556)
"ProfileLoadTimeHigh"= 0x0001cee536 (30336310)
"RefCount"= 0x0000000001 (1)
"RunLogonScriptSync"= 0x0000000000 (0)
"OptimizedLogonStatus"= 0x000000000b (11)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1230590965-1421781127-2236703843-500]
"ProfileImagePath"="%SystemDrive%\Documents and Settings\Administrateur"
"Sid"=01 05 00 00 00 00 00 05 15 00 00 00 f5 53 59 49 87 a8 be 54 63 64 51 85 f4 01 00 00 (REG_BINARY)
"Flags"= 0x0000000000 (0)
"State"= 0x0000000100 (256)
"CentralProfile"=""
"ProfileLoadTimeLow"= 0x00087d7f9e (142442398)
"ProfileLoadTimeHigh"= 0x0001c7eff8 (29880312)
"RefCount"= 0x0000000000 (0)
"RunLogonScriptSync"= 0x0000000000 (0)
"OptimizedLogonStatus"= 0x000000000b (11)


========== dir ==========

C:\Documents and Settings - Parameters: "(none)"

---Files---
None found.

---Folders---
Administrateur d------ [19:02 04/09/2007]
All Users d------ [13:47 19/10/2005]
Default User d--h--- [13:47 19/10/2005]
Evena d------ [18:15 19/06/2006]
Jo Vally d------ [20:41 26/09/2006]
Joanna d------ [09:59 08/04/2006]
Joël d------ [19:56 15/04/2006]
LocalService d--hs-- [11:56 19/10/2005]
NetworkService d--hs-- [11:56 19/10/2005]
Propriétaire d------ [14:18 17/09/2006]
Vally d------ [18:21 21/07/2006]

-= EOF =-

[SleepyDude]

Hi Jo,

Please download and install User Profile Hive Cleanup Service let's see if it helps with your problem.

Also I would like to know what is the Graphic card your computer have so we can search for an updated driver...

• Open Device Manager (Start > Run > devmgmt.msc)
• expand the Display Adapters category, post the name of the Graphic Card
• right click on the Card name and click Properties > Tab Details > On the Property box select Device Instance Id
• Copy & Paste the values on the box to your Reply