[slathor]

need help can't update windows 7 internet explorer as i get error code 9C59

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Hi Slathor

Are you installing Internet Explorer 10 on Windows 7?

If its the case Microsoft have a page here with several steps you can check to fix the problem when IE 10 doesn't install.

[SleepyDude]

Hi Slathor

Are you installing Internet Explorer 10 on Windows 7?

If its the case Microsoft have a page here with several steps you can check to fix the problem when IE 10 doesn't install.

[slathor]

no trying to update to ie 9.

[SleepyDude]

no trying to update to ie 9.

Ok, try this:

Remove Temporary Files
Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista or above accept the Security Warning).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Check Windows System files integrity

• open the Command Prompt as Administrator (Tutorial)
• type the following command and press Enter:
  

  sfc /scannow
  

  Note: This may take some time to finish.
  
  if it say some errors are found and couldn't fix them do this:
• In the command prompt window, type or Copy & Paste the following:
  

  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

• Close the command prompt.
• Attach to your post the sfcdetails.txt file that was just placed on your Desktop
• You can safely delete the sfcdetails.txt file afterwards if you like

[slathor]

here is the sfcdetails.txt file that was placed on my Desktop

Attached Files

•  sfcdetails.txt   107.42KB   556 downloads

[SleepyDude]

Hi,

Try to install Internet Explorer 9 using the full install available here select the language and Windows Version that matches with your OS.

[slathor]

tryed installing IE 9 from the link you attached but message pop up saying " Internet Explorer did not finsh installing - Setup can't continue because a more recent version of Internet Explorer is installed on your computer" I then checked IE version on my computer and it shows i have IE9 installed. I feel like an idiot it was windows IE 10 that has been failing to install not IE9 but windows update has been trying to install IE 10 for a few months and stops with the error message above also have windows update for IE 11 in the windows update Queue. Sorry for the mix up and wasted time I hope this helps with why I'm unable to update.

Edited by slathor, 25 November 2013 - 08:55 AM.

[SleepyDude]

tryed installing IE 9 from the link you attached but message pop up saying " Internet Explorer did not finsh installing - Setup can't continue because a more recent version of Internet Explorer is installed on your computer" I then checked IE version on my computer and it shows i have IE9 installed. I feel like an idiot it was windows IE 10 that has been failing to install not IE9 but windows update has been trying to install IE 10 for a few months and stops with the error message above also have windows update for IE 11 in the windows update Queue. Sorry for the mix up and wasted time I hope this helps with why I'm unable to update.

Ok, And if you try to install IE 10 using the full install?

[slathor]

tryed installing IE10 with the link provided but during install it said "Internet Explorer did not finish installing"

when tryed to install using windows update error code 9c59

[SleepyDude]

Hi,

Let's see what is going on by getting some logs...

Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

• Flush DNS
• Report IE Proxy Settings
• Reset IE Proxy Settings
• Report FF Proxy Settings
• Reset FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (Only Problems)
• List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply.

And check some windows critical services...
Download Farbar Service Scanner
- Run FSS
- Check all the options
- click Scan

Post the generated log in your reply.

[slathor]

MiniToolBox log and Farbar Service Scanner logs attached

Attached Files

•  Result.txt   28.84KB   472 downloads

[SleepyDude]

Hi,

The FSS log is missing...

[slathor]

Farbar Service Scanner logs attached:

Edited by CompCav, 26 November 2013 - 08:27 PM.
FRST and additions removed they are malware tools and cannot be posted here.

[CompCav]

Please download and run FSS not FRST in response to sleepydude.

[slathor]

ok did not realize I downloaded and posted wrong files so here's the correct fss log:

thanks.

Attached Files

•  FSS.txt   2.43KB   507 downloads