[phillpower2]

Thank you for the additional information

Can I ask whether you have tried connecting wirelessly when the Ethernet cable has been disconnected.

Your computer specs show that there is indeed an add on NIC fitted in the form of a mini card, your Speccy report however shows that it is not detected and so it has possibly been disabled in the BIOS and may need to be re-enabled, to check this you need to restart the computer and keep tapping one of the following keys to access the BIOS F1, F10, or F11, other possible keys include F2 and Esc, please note that you may need to restart the computer more than once if you do not enter the BIOS at the first attempt.

Once you are in the BIOS you will need to navigate through it until you find the PCI slot information and ensure that they are all enabled and if any wireless device is detected.

From your Speccy report;


PCI Data
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI1
Characteristics 3.3V, Shared, PME
Slot Number 0
Slot PCI
Slot Type PCI
Slot Usage Available
Data lanes x16
Slot Designation PCI2
Characteristics 3.3V, Shared, PME
Slot Number 1
Slot PCI
Slot Type PCI
Slot Usage Available
Data lanes x1
Slot Designation PCI3
Characteristics 3.3V, Shared, PME
Slot Number 2
Slot PCI
Slot Type PCI
Slot Usage Available
Data lanes x1
Slot Designation PCI4
Characteristics 3.3V, Shared, PME
Slot Number 3
Slot PCI
Slot Type PCI
Slot Usage Available
Data lanes x1
Slot Designation PCI5
Characteristics 3.3V, Shared, PME
Slot Number 4

Please see the attachment below which identifies each slot by number and then refer to the PCI information above and you will note that all PCI slots are listed as Available, this means that the mini card is either disabled, needs to be reseated due to a bad connection or it has failed.

[Advertisements]

I have tried to connect without the wire but no go. I am attaching a new speccy because things have changed. I tried what you said but could not find the files. I opened my computer but there was no card that I could remove and reset. I feel so frustrated and appreciate all that you are doing for me. I will restart again. When I do the F11 I see there are about 5 different screens and went through them all but could not find the PCI slot info. Sorry and thanks again.

Attached Files

•  specccy.txt   133.94KB   160 downloads

[ginnyjoe]

I have tried to connect without the wire but no go. I am attaching a new speccy because things have changed. I tried what you said but could not find the files. I opened my computer but there was no card that I could remove and reset. I feel so frustrated and appreciate all that you are doing for me. I will restart again. When I do the F11 I see there are about 5 different screens and went through them all but could not find the PCI slot info. Sorry and thanks again.

Attached Files

•  specccy.txt   133.94KB   160 downloads

[phillpower2]

Sorry but I don`t see what has changed, Speccy still shows that all PCI slots are available and that WiFi is not enabled.

If you see the "restore default settings" in the BIOS please try that to see if it re enables the WiFi mini card.

Run DriverMax to see if any chipset or wireless driver updates are suggested.
Please note that you are only allowed to download two drivers a day for free and be sure to uncheck the “install AVG toolbar” option box.
Remember to always create a new restore point before updating any drivers.

Edited by phillpower2, 08 December 2013 - 04:17 AM.
Additional information added

[ginnyjoe]

If you were here right now I would give you a big hug. I finally got my wireless. I just have to reconfigure my dlink. I went into the bios and saw wlan disabled. I had seen that before but I didn't think that it was my wireless. I enabled it and did a restart and there is was. I can't thank you enough for sticking with me until I got it. Thank you so much. You Rock.

ginnyjoe

[phillpower2]

That is great news ginnyjoe, well done to yourself for persevering with this

Please let us know if everything is back to normal with your wireless connection.

[ginnyjoe]

Everything is now back to normal. Again thank you very much. I would not have been able to do this without the help of you great people and this wonderful site. Thanks again.

ginnyjoe

[phillpower2]

Well done and thank you for the follow up ginnyjoe