[Braind]

Wow, this is getting very frustrating!

I received a message that my PC already has this update when I downloaded it.

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See if the MGADiag.exe program will work for you.  If it does post the report it gives.

 

http://windows.micro.../submit-request

 

I think the support from MS is supposed to be free for validation issues if Windows is genuine so you may want to go ahead and send them an email.  I assume you got your Windows already installed when you bought the PC?

[RKinner]

See if the MGADiag.exe program will work for you.  If it does post the report it gives.

 

http://windows.micro.../submit-request

 

I think the support from MS is supposed to be free for validation issues if Windows is genuine so you may want to go ahead and send them an email.  I assume you got your Windows already installed when you bought the PC?

[Braind]

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {399499E0-83A0-46E1-A45D-9792EABE8C83}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{399499E0-83A0-46E1-A45D-9792EABE8C83}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-649025149-514020257-970770016</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1080t</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.08</Version><SMBIOSVersion major="2" minor="6"/><Date>20110613000000.000000+000</Date></BIOS><HWID>02F93D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows® 7, HomePremium edition
Description: Windows Operating System - Windows® 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
Installation ID: 009403489793190695613624699523993334904995575671969772
Processor Certificate URL: http://go.microsoft....k/?LinkID=88338
Machine Certificate URL: http://go.microsoft....k/?LinkID=88339
Use License URL: http://go.microsoft....k/?LinkID=88341
Product Key Certificate URL: http://go.microsoft....k/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 30/04/2014 6:10:59 PM

Windows Activation Technologies-->
HrOffline: N/A
HrOnline: N/A
HealthStatus: N/A
Event Time Stamp: N/A
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAonYk6zRcJOnWF2B8Yj1YpUrNLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC
  SLIC            HPQOEM   

 

 

I did have W7 pre-loaded on my PC when I bought it. I did check the Microsoft support page, before I started this topic here, and from what I understand I need a product key to get anything free. I don't think I received this product key because my PC was pre-loaded. If I did receive this key, I don't where to find it now.

Edited by Braind, 30 April 2014 - 06:06 PM.

[RKinner]

The product key is usually on a sticker on the bottom of your PC.  However, the diag says your product is valid so open Computer and then System Properties.  If you scroll down to the bottom where it says Windows Activation you should see if it thinks it is valid and what product key it is using.

[Braind]

Ok, the bottom, under System Properties says Windows is activated and it does list a product key number.

However, this key does NOT match the one on the bottom of the PC.

Edited by Braind, 30 April 2014 - 10:36 PM.

[RKinner]

 Looking at mine I may be mistaken as to the meaning of Product ID  

Does the info in Computer or on the sticker match Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9?

 

Since the diag say it passes but you say it fails I assume it has a popup telling you that it failed or ?

[Braind]

The two keys, diag and the one at the bottom of my PC, do NOT match. Yes, I get a pop up telling me that I have MS software that is not genuine.

[Braind]

https://www.dropbox....01 18.18.45.png   <==shows the pop up I receive.

 

 

 

This is what I get when I run the validation test from the link in the screen shot above:

 

https://www.dropbox....01 18.15.37.png

Edited by Braind, 01 May 2014 - 05:20 PM.

[RKinner]

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator.  Type:

net  start  sppsvc

Then hit Enter.  You should get one of the following results:

 

1.  The Software Protection service is starting.

The Software Protection service was started successfully.

 

 

2.  The requested service has already been started.

 

More help is available by typing NET HELPMSG 2182.

 

This is the Software Protection Service which has to be running for validation.  If it is running then I have no more ideas other than to try validating with the key on the bottom of the PC.

 

I did find this:

 

Go in to Regedit:

 

 Right-click the registry key HKEY_USERS\S-1-5-20, and select Permissions...

3. If the NETWORK SERVICE is not present, click Add...

4. In Enter the object names to select type Network Service and then click Check Names and OK.

5. Select the NETWORK SERVICE and Grant Full Control and Read permissions.

6. Restart the computer.

7. After the restart, the system may require activation. Complete the activation.

 

 

 

 

 

There is a specific Microsoft forum for validation issues.  You might be better off posting there.

 

http://social.micros...genuinewindows7

 

They want a copy of your diag in your first post.

[Braind]

Ok, I tried Regedit. I am waiting to see if the pop up comes back again.

[Braind]

Yep, the pop up is back.

[RKinner]

Try the win keyfinder:

 

Go to 

 

www.winkeyfinder.com/download/winkeyfinder/Winkeyfinder-Downloader/

 

Click on

 

Download Win Keyfinder 1.75

 

Find the file in the download and right click on it and Extract All.  Run WinKeyFinder175.exe by right clicking and Run As Admin.

 

That should show you the full key which I expect will match the one in the diag.  I would write that key down then try to validate the key on the bottom of your PC.  If it doesn't work you can put the old key back.

 

If that doesn't work then I think you need to post in the MS forum.

[RKinner]

Also just got this from one of my colleagues:

The Licensing store on the user's system is corrupt; could be power fail / bad sector / bad write due to software glitch / who knows BUT the symptoms the user is experiencing is the exact I have seen many time because of this. This is the simplest way to fix this:
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net  stop  sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd  %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename  tokens.dat  tokens.bad
7) Type: cd  %windir%\system32
8) Type: net  start  sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to
re-activate and/or re-enter your product key or Activation may occur automatically.

Reboot and Post back with a new MGADiag report

[Braind]

I did the above (your colleague's tasks). After I did the reboot and MAGDiag, the report said the validation was genuine. However, it would not let me copy the report. I get an error message saying:

"Failed to create output files, hr = 0x80070002. Please contact support."

 

I ran MAGDiag a second time. Now I get the same Validation error number as in the last MAGDiag report and the same error message (above) pops up when I try to copy the report.

[Braind]

When I try to download Keyfinder 175, I get this error message:

 

You have downloaded this file 255 times in the last 24 hours, limit is 255.

Your file downloads total 262 in the last 24 hours, limit is 555.

Download Win Keyfinder 1.75
 
Sorry, your download limit has been reached for this file.

I, of course, have not downloaded this at all, let alone 255 times!