[phillpower2]

Now confirmed that you are running DirectX 11 

 

Run the Intel driver update utility to check your present video driver, details here

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I ran the driver update utility and this is what came up

 

  Product Detected Mobile Intel® 4 Series Express Chipset Family Current Driver Installed 8.15.10.2413 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. Product Detected Mobile Intel® 4 Series Express Chipset Family Current Driver Installed 8.15.10.2413 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

[wylli501]

I ran the driver update utility and this is what came up

 

  Product Detected Mobile Intel® 4 Series Express Chipset Family Current Driver Installed 8.15.10.2413 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. Product Detected Mobile Intel® 4 Series Express Chipset Family Current Driver Installed 8.15.10.2413 A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

[phillpower2]

You have the latest video driver available from HP so the only thing that you can do is try the earlier driver, see here remember to create a new restore point first, download and save to your desktop the earlier driver, uninstall the present driver, restart the notebook in Safe Mode and install the previously saved driver, restart the notebook and test.

[wylli501]

Well I tried an earlier version to no avail unfortunately but what I did find is that the flight sim program has a corrupted file so I'm getting new disks which should work fine.  Thank you for you assistance, time and patience with me.   Your help was invaluable.  thanks again.

[phillpower2]

You are welcome and thanks for the follow up