[dbrupp]

Hi,

I am hoping that someone may be able to help me.  I checked the forums for responses for the issue I'm having and found some people were able to be helped, but wasn't sure if what worked for them would work for me.

Our baby sitter was used our desktop HP that has WIN7 and shutdown via the start>shutdown method. 

When I turned it on the next day, my entire desktop was missing.  It reverted back to several years ago.  I'm sure it's not at factory settings, because there are a couple programs that I loaded when I first got the computer. Our baby sitter said she didn't go to any weird websites and didn't get any messages on the screen to click 'ok' or 'cancel' to.

-

I went to sytem restore while logged in normal mode and selected a restore point from several days before this issue occurred.  This didn't work.

I then turned off my firewall and microsoft security essentials antivirus and tried a restore point from an older time period and again nothing changed.

I then selected the 'undo' restore of the first restore I tried the restore in 'safe' mode.  Nothing changed.

My last attempt was logging in 'safe mode with networking' and selecting an old restore point and nothing changed.

 

Kindly let me know of any suggestions to restore my computer to a recent period. 

Best Regards,

Doug

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Hello dbrupp,



Sorry to hear about your problem.  Hopefully we will be able to help you resolve the issue.



Go to Start > Run, and type:

C:\Users\<yourusername>\Desktop

Do your shortcuts appear in that folder?

[Fusionbomb]

Hello dbrupp,



Sorry to hear about your problem.  Hopefully we will be able to help you resolve the issue.



Go to Start > Run, and type:

C:\Users\<yourusername>\Desktop

Do your shortcuts appear in that folder?

[dbrupp]

Hello Fusionbomb,

Thank you for taking the time to assist me. I apologise for not responding sooner. I had to leave for work after my posting and just returned home.

I checked C:\Users\<yourusername>\Desktop and am happy to report that many, if not all, of my shortcuts are there.

When you have a chance, kindly further instruct me with any suggestion you may have.

 

Best Regards,

Doug

[Fusionbomb]

dbrupp,


I apologize for my delayed response, as well.  I'm glad to hear that they are located in that folder/path. 


Please right-click your desktop (anywhere), hover over the top option View, and can you verify for me that Show desktop icons has a checkmark next to it?

Edited by Fusionbomb, 25 April 2015 - 09:36 PM.

[dbrupp]

No worries...life is busy and then you have to throw computer problems into the mix

Kindly be advised that as requested, I right-clicked desktop (anywhere), hovered over the top option View.  I confirm  that the Show desktop icons has a checkmark next to it

I also see that "show desktop gadgets" has a checkmark next to it too.

 

I understand that life is busy for everyone so when time affords itself, kindly please let me know what additional information I may furnish you with or suggested steps I may try.

Your valuable time is greatly appreciated.

 

With Regards,

Doug

[Fusionbomb]

dbrupp,


All good, sir.  Thanks for confirming that for me.  Now I'm hoping these next steps will fix the issue!  If you have any questions, don't hesitate to ask us. 


Type gpedit.msc in start menu and hit Enter.


 

 

 

Navigate to User Configuration > Administrative Templates > Desktop.

 

Now in Desktop, in the RHS pane, open Properties of Hide and disable all items on the desktop.

Configure your choice there.

 

If Enabled, this setting removes icons, shortcuts, and other default and user-defined items from the desktop, including Recycle Bin, Computer, and Network Locations.

 

To show desktop icons, ensue that the setting is Not Configured.

Hit Apply > OK.

 

Restart your computer and see if it has helped.

Edited by Fusionbomb, 26 April 2015 - 01:32 PM.

[dbrupp]

Thank you for your suggestion.  Unfortunately, my group policy does not have the "User Configuration" option.  My OS is Windows 7 Home Premium.  I'm not sure if this is the reason why.

I tried attaching what I see when I enter gpedit.msc but wasn't able to.

 

On the navigation pane on the left side, I see:

Favorites

-Desktop

-Downloads

-Recent Places

 

Libraries

-Documents

-Music

-Pictures

-Videos

 

Computer

 

Network

 

I also went to C:\Windows\System32\GroupPolicy and that folder is empty.

Thanks again for all of your help.

-Doug

 

[iammykyl]

To capture and post a screenshot; Instruction are for anyone who is unsure of the steps.. 

 

With the image you want displayed on the screen.
> Hold down the ALT key and Press the PRT SCR key..its on the top row..right hand side of the keyboard.   (nothing appears to happen, but the image is copied to the Clipboard.)

> Click on start...all programs...accessories, > click paint.

In the window that opens, >  left click in the white area, then > Hold down CTRL and press V. 

On the top menu, > click File > click Save as, Be sure to save as jpeg,...otherwise it may be to big to upload,

save it to your desktop...name it something related to the screen your capturing.

 

Preferred method  to upload a file or image to G2G. 

 

First, > click the More Reply Options, (bottom right next to the blue reply button.)  > Type in your text.

If the file or image already exists, > Click Choose file... (bottom left) or see the next part to capture an image.

In the window that opens, > Browse to the file or image you want to upload, > Click the file/image you want, wait for confirmation at bottom left, 

Repeat if you have more files/images to upload, > When finished, > click Reply button.

[Fusionbomb]

Thank you for your suggestion.  Unfortunately, my group policy does not have the "User Configuration" option.  My OS is Windows 7 Home Premium.  I'm not sure if this is the reason why.

I tried attaching what I see when I enter gpedit.msc but wasn't able to.

 

 

That would indeed be the reason why.  My apologies!     You are very welcome, by the way. 


Your desktop icons can sometimes become hidden by malware or other applications. Showing your hidden files and folders can resolve this issue.

Follow these steps to display hidden files and folders.

1. Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
2. Click the View tab, click Show hidden files, folders, and drives, and then click OK.
   
   
   
    
3. Look for the missing icons on your desktop, right-click the icon you want to display, and then click Properties.
4. Next to Attributes, uncheck the Hidden box, and then click OK.
5. Repeat steps 3 and 4 for each icon you want to display.
   • Important Note: Windows keeps some files like important operating system files hidden by default. Un-hiding all files can lead to serious issues like data loss or corruption, if they are accidentally deleted. To reduce this possibility, follow the steps below to hide these files from view.
6. Open Folder options by clicking the Start Button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
7. Click the View tab, click Don't show hidden files, folders, and drives, and then click OK.
   
   
   
   
   
   Thanks for your cooperation and patience, Doug.  Keep us informed!
   
   
   Edit:  Thanks for the screenshot instructions, iammykyl. 

Edited by Fusionbomb, 27 April 2015 - 06:10 AM.

[iammykyl]

Your welcome Fusionbomb  

[dbrupp]

I check marked the 'Show hidden files, folders, and drives' > apply> ok. (I tried with just ok, but it didn't allow the selection to remain checked so I clicked apply first then ok),  I then checke my desktop and the missing icons, folders, saved docs...were not there; so, I restarted my PC and unfortunately, the icons still didn't show up.

I looked at 'Show hidden files, folders, and drives' again to make sure it was checked still and it was.

So I went in to C:\Users\<myusername>\Desktop  and found one program, dropbox, and the 'hidden' box at attributes was already unchecked.

 

(this is where I try to give some additional information that you may or may not find useful)

 

I saved my screen shot from paint as a jpeg on my desktop, but when I tried to add it from the 'Attach Files' feature by clicking on browse, it can't be found.  I do see the .jpeg saved on my desktop so I then tried opening it and it won't open.  I also tried to save a .doc to see if that file type will open and I get a message that 'the file could not be found' even though I just saved it to my desktop.

I checked the properties of 2 icons that are on my desktop. One is CCleaner and the other is Adobe Reader XI.  The details tab in properties shows that these are from March 25, 2014.

I suspect that the PC reverted back to this time period and is missing all of the microsoft kb updates. But what is interesting is that my C:\Users...folder is showing files and programs with date modified April 2015.

 

Sorry for being so wordy, just trying to give as much information as possible that I feel may be helpful.

Kindly let me know if you have any questions or additional suggestions.

 

Best Regards,

Doug

 

[Fusionbomb]

dbrupp,


No need to apologize, I appreciate the additional information.  I have a couple more ideas/suggestions for us to try.


Let's show the hidden files and folders again, like we did in my last post, but this time after clicking Apply and OK (Step 2), I want you to click

Start > Computer > Local Disk (C:) > Users > [username] > Appdata (transparent folder, normally hidden) > Local

Once in the Local folder, you will need to scroll down to the IconCache file, once you locate this file, right-click it and select Delete.

Reboot your machine after deleting the file, it will rebuild it, and you may notice the return of your desktop icons.


If this doesn't help, we may need to check your machine for malicious software. 



Edit:  No worries about the screenshot not pasting in, I'm pretty sure I know what error message you got when trying to launch gpedit.msc  

Edited by Fusionbomb, 27 April 2015 - 07:35 AM.

[dbrupp]

Fusionbomb,

I deleted the IconCache file that you pointed me to and rebooted my PC. Unfortunately, my icons didn't re-appear.

I went back to Start > Computer > Local Disk (C:) > Users > [username] > Appdata (transparent folder, normally hidden) > Local
and didn't see the IconCache file rebuilt.  It's still in my recycle bin though incase I need to restore it.

I changed the  'Show hidden files, folders, and drives'  back to "don't show".

 

Does this mean that it's time to check for malicious software that may be preventing me from restoring my PC to a previous time period?

I appreciate the time you are spending to help me with this.

 

Thanks,

Doug

 

[Fusionbomb]

How odd.  I'm just curious... what happens if you open your desktop folder, Ctrl + A (selects everything), right click and Send to Desktop?  Do the shortcuts stick around after a reboot?


Honestly, Doug, I'm not sure what may have caused this.  I will continue to research the issue and see if I can find any additional possible fixes, but hopefully someone else can chime in soon with some good information.


If you would like to run the program below it may or may not be of assistance, I was more or less thinking it may expose a particular malware that could be the culprit.  However, this is just optional. 



MiniToolBox

• Download MiniToolBox and move the executable file to your Desktop;
• Execute MiniToolBox and check the following options:
  • Select All
     
  • 
     
• Once this is done, click on Go and wait for the scan to complete;
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

[dbrupp]

I opened the desktop folder, selected everything > when I right clicked and hovered on "send to" the only options were "documents" or "DVD RW Drive E".

So, I ran the minitoolbox.  Here are the results:

 

iniToolBox by Farbar  Version: 14-04-2015
Ran by admin (administrator) on 28-04-2015 at 20:22:21
Running from "C:\Windows\SysWOW64\config\systemprofile\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: NY621AA-ABA p6214y Manufacturer: HP-Pavilion
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

NVIDIA nForce Networking Controller = Local Area Connection (Connecting)
NETGEAR WG111v3 Wireless-G USB Adapter = Wireless Network Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Front_Desk
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.ma.comcast.net

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.ma.comcast.net
   Description . . . . . . . . . . . : NETGEAR WG111v3 Wireless-G USB Adapter
   Physical Address. . . . . . . . . : E0-91-F5-9E-38-B8
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:6:6080:6800::e7f3(Preferred)
   Lease Obtained. . . . . . . . . . : Tuesday, April 28, 2015 8:12:58 PM
   Lease Expires . . . . . . . . . . : Tuesday, May 05, 2015 8:12:58 PM
   IPv6 Address. . . . . . . . . . . : 2601:6:6080:6800:e5af:d9ac:7f8e:e20e(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:6:6080:6800:71e2:f071:1ae3:ce51(Preferred)
   Link-local IPv6 Address . . . . . : fe80::e5af:d9ac:7f8e:e20e%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.1.10.174(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, April 28, 2015 8:12:57 PM
   Lease Expires . . . . . . . . . . : Tuesday, May 05, 2015 8:13:00 PM
   Default Gateway . . . . . . . . . : fe80::250:f1ff:fe80:0%14
                                       10.1.10.1
   DHCP Server . . . . . . . . . . . : 10.1.10.1
   DHCPv6 IAID . . . . . . . . . . . : 350261749
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-6B-23-19-90-E6-BA-59-23-B4
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ma.comcast.net
   Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
   Physical Address. . . . . . . . . : 90-E6-BA-59-23-B4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::30d1:122e:5eb:8a3f%10(Deprecated)
   Autoconfiguration IPv4 Address. . : 169.254.138.63(Tentative)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : 75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.hsd1.ma.comcast.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.ma.comcast.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:30da:31df:f5fe:f551(Preferred)
   Link-local IPv6 Address . . . . . : fe80::30da:31df:f5fe:f551%12(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    google.com
Addresses:  2607:f8b0:4006:80f::200e
   216.58.219.206

Pinging google.com [2607:f8b0:4006:80a::1002] with 32 bytes of data:
Reply from 2607:f8b0:4006:80a::1002: time=22ms
Reply from 2607:f8b0:4006:80a::1002: time=27ms

Ping statistics for 2607:f8b0:4006:80a::1002:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 27ms, Average = 24ms
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=94ms TTL=51
Reply from 206.190.36.45: bytes=32 time=104ms TTL=51

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 94ms, Maximum = 104ms, Average = 99ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...e0 91 f5 9e 38 b8 ......NETGEAR WG111v3 Wireless-G USB Adapter
 10...90 e6 ba 59 23 b4 ......NVIDIA nForce 10/100 Mbps Ethernet
  1...........................Software Loopback Interface 1
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0        10.1.10.1      10.1.10.174     25
        10.1.10.0    255.255.255.0         On-link       10.1.10.174    281
      10.1.10.174  255.255.255.255         On-link       10.1.10.174    281
      10.1.10.255  255.255.255.255         On-link       10.1.10.174    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       10.1.10.174    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       10.1.10.174    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14    281 ::/0                     fe80::250:f1ff:fe80:0
  1    306 ::1/128                  On-link
 12     58 2001::/32                On-link
 12    306 2001:0:5ef5:79fb:30da:31df:f5fe:f551/128
                                    On-link
 14     33 2601:6:6080:6800::/64    On-link
 14    281 2601:6:6080:6800::e7f3/128
                                    On-link
 14    281 2601:6:6080:6800:71e2:f071:1ae3:ce51/128
                                    On-link
 14    281 2601:6:6080:6800:e5af:d9ac:7f8e:e20e/128
                                    On-link
 14    281 fe80::/64                On-link
 12    306 fe80::/64                On-link
 12    306 fe80::30da:31df:f5fe:f551/128
                                    On-link
 14    281 fe80::e5af:d9ac:7f8e:e20e/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    306 ff00::/8                 On-link
 14    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 \Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 \Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 \Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 \Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 \Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 \Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/28/2015 08:13:16 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 08:36:25 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 08:36:23 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 08:30:52 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 08:30:50 PM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 07:39:40 AM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 07:34:44 AM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 07:34:41 AM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/27/2015 07:18:51 AM) (Source: Microsoft-Windows-User Profiles Service) (User: Front_Desk)
Description: Windows cannot load the user's profile but has logged you on with the default profile for the system.

 DETAIL - Access is denied.

Error: (04/26/2015 06:28:36 PM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16575 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 114c

Start Time: 01d0806da25c54d8

Termination Time: 31

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

System errors:
=============
Error: (04/26/2015 04:42:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.197.687.0).

Error: (04/26/2015 04:40:24 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.197.668.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.6.0305.00

 Source Path: 4.6.0305.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (04/26/2015 00:23:12 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.197.362.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.6.0305.00

 Source Path: 4.6.0305.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (04/26/2015 00:23:12 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

 New Signature Version:

 Previous Signature Version: 1.197.362.0

 Update Source: %NT AUTHORITY59

 Update Stage: 4.6.0305.00

 Source Path: 4.6.0305.01

 Signature Type: %NT AUTHORITY602

 Update Type: %NT AUTHORITY604

 User: NT AUTHORITY\SYSTEM

 Current Engine Version: %NT AUTHORITY605

 Previous Engine Version: %NT AUTHORITY606

 Error code: %NT AUTHORITY607

 Error description: %NT AUTHORITY608

Error: (04/15/2015 07:12:35 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (04/15/2015 07:12:00 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (04/15/2015 07:12:00 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (04/15/2015 07:11:59 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (04/15/2015 07:11:53 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (04/15/2015 07:11:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
discache
MpFilter
spldr
Wanarpv6

Microsoft Office Sessions:
=========================
Error: (04/28/2015 08:13:16 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 08:36:25 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 08:36:23 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 08:30:52 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 08:30:50 PM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 07:39:40 AM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 07:34:44 AM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 07:34:41 AM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/27/2015 07:18:51 AM) (Source: Microsoft-Windows-User Profiles Service)(User: Front_Desk)
Description: Access is denied.

Error: (04/26/2015 06:28:36 PM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.16575114c01d0806da25c54d831C:\Program Files (x86)\Internet Explorer\iexplore.exe

 

=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\com.adobe.mauby.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 2.0.0.0 - Adobe Systems Incorporated)
Acrobat.com (x32 Version: 2.0.0 - Adobe Systems Incorporated) Hidden
ActiveState Komodo Edit 7.0.2 (HKLM-x32\...\{C9BEFDFB-A2DD-4D88-881C-3B303CCE384E}) (Version: 7.0.2 - ActiveState Software Inc.)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe AIR (x32 Version: 1.5.3.9130 - Adobe Systems Inc.) Hidden
Adobe Flash Player 13 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 13.0.0.182 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AVG 2012 (Version: 12.1.2242 - AVG Technologies) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.13 - Piriform)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Crystal Reports 2008 Runtime (HKLM-x32\...\{C484CC8D-03CF-4022-89C4-DB4F02E8A15B}) (Version: 12.0.0.683 - Business Objects)
CutePDF Writer 2.8 (HKLM\...\CutePDF Writer Installation) (Version:  - )
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.3101 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 6.0.3101 - CyberLink Corp.) Hidden
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
FileZilla Client 3.5.3 (HKLM-x32\...\FileZilla Client) (Version: 3.5.3 - FileZilla Project)
GimPad 1.1 (HKLM-x32\...\GimPad) (Version: 1.1 - Ek kian)
GimPhoto 1.4.3 (HKLM-x32\...\GimPhoto) (Version: 1.4.3 - Ek kian)
Hardware Diagnostic Tools (HKLM\...\PC-Doctor for Windows) (Version: 6.0.5434.08 - PC-Doctor, Inc.)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Homepage Protection (HKLM-x32\...\Homepage Protection) (Version:  - AOL Products)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.12286.3436 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP MediaSmart Demo (HKLM-x32\...\{9DEF9686-CCB2-47B7-BF83-B49EA21FA016}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.0.3420 - Hewlett-Packard)
HP MediaSmart DVD (x32 Version: 3.0.3420 - Hewlett-Packard) Hidden
HP MediaSmart Movie Themes (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.0.3102 - Hewlett-Packard)
HP MediaSmart Movie Themes (x32 Version: 3.0.3102 - Hewlett-Packard) Hidden
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.1.3601 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (x32 Version: 3.1.3601 - Hewlett-Packard) Hidden
HP MediaSmart SmartMenu (HKLM\...\{26280024-DFB7-4967-90DB-7F9C6660D01E}) (Version: 3.0.28.2 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM-x32\...\HP Remote Solution) (Version: 1.1.9.0 - TopSeed)
HP Remote Solution (x32 Version: 1.1.9.0 - TopSeed) Hidden
HP Setup (HKLM-x32\...\{F3B912F5-EB57-45AA-B3D1-EB532BCF6EF8}) (Version: 1.2.3220.3079 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B9A03B7B-E0FF-4FB3-BA83-762E58A1B0AA}) (Version: 10.1.0002 - Hewlett-Packard)
HP Update (HKLM-x32\...\{D46D081B-F60E-467E-A7C4-117B70D76731}) (Version: 5.001.000.014 - Hewlett-Packard)
Java Auto Updater (x32 Version: 2.0.5.1 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 26 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216018FF}) (Version: 6.0.260 - Sun Microsystems, Inc.)
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1901 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.1901 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{DD6C316A-FE75-4FBB-9D22-4C1920232B72}) (Version: 1.18.5.1 - LightScribe)
LSI PCI-SV92EX Soft Modem (HKLM\...\LSI Soft Modem) (Version: 2.2.100 - LSI Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.560.0 - Microsoft Live Search Toolbar)
Microsoft Live Search Toolbar (x32 Version: 3.0.560.0 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6425.1000 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{90110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (HKLM\...\{EE936C7A-EA40-31D5-9B65-8E3E089C3828}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10 - NVIDIA Corporation)
Peachtree Accounting 2009 (x32 Version: 16.00.02 - Sage Software, Inc.) Hidden
Peachtree Pro Accounting 2009 (HKLM-x32\...\InstallShield_{43591480-A322-48C4-9C33-88CC1B84D6EF}) (Version: 16.00.02 - Sage Software, Inc.)
Peachtree Pro Accounting 2009 (HKLM-x32\...\Peachtree Pro Accounting) (Version:  - )
PeachTree Signature Ready Forms (x32 Version: 6.3.0 - Sage Software SB, Inc.) Hidden
Pervasive PSQL v10 Workgroup (32-bit) (HKLM-x32\...\{0A3238D7-AB32-4E15-B717-F3E3F18B4A8C}) (Version: 10.0.204.000 - Pervasive Software)
PictureMover (HKLM-x32\...\{1896E712-2B3D-45eb-BCE9-542742A51032}) (Version: 3.3.1.19 - Hewlett-Packard Company)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.)
Power2Go (x32 Version: 6.0.3101 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.)
PowerDirector (x32 Version: 7.0.3101 - CyberLink Corp.) Hidden
PowerRecover (x32 Version: 5.5.1923 - CyberLink Corp.) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5910 - Realtek Semiconductor Corp.)
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 7935.23 MB
Available physical RAM: 5114.47 MB
Total Pagefile: 15868.65 MB
Available Pagefile: 12764.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.43 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:919.41 GB) (Free:864.53 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:12 GB) (Free:2.17 GB) NTFS

========================= Users: ========================================

User accounts for \\FRONT_DESK

admin                    Administrator            Guest                   

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

21-03-2015 17:15:38 Windows Update
25-03-2015 15:05:25 Windows Update
30-03-2015 12:34:33 Windows Update
03-04-2015 12:37:24 Windows Update
07-04-2015 17:38:20 Windows Update
12-04-2015 23:32:57 Windows Update
14-04-2015 13:05:09 Restore Operation
14-04-2015 23:49:41 Windows Modules Installer
23-04-2015 10:49:25 Windows Update
26-04-2015 20:39:12 Windows Update

**** End of log ****