[Essexboy]

Yes click on the setup icon and it should then install the correct windows 7 x64 driver

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I installed it, despite a warning that it was an earlier version than I already had.

After install, it said 'Graphic Driver mismatch."

Sound is still garbled. 

[jones082]

I installed it, despite a warning that it was an earlier version than I already had.

After install, it said 'Graphic Driver mismatch."

Sound is still garbled. 

[Essexboy]

That is the latest one relevant to your computer

OK next step lets check out the system files

Open an elevate command prompt :

Go Start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box that opens type this command followed by pressing enter :

sfc /scannow

Allow the computer to do its thing, on completion reboot and let me know how the computer is behaving

[jones082]

Behaving the same...scan said it found corrupted files but could not fix all of them.

Everything seems to be running ok, except for sound.  There is still annoying clicking and slightly garbled sound.

Edited by jones082, 24 June 2015 - 05:53 PM.

[Essexboy]

Is this on just streaming audio or is it on music/sounds held on the computer or a mix of both

[jones082]

It seems to be all audio...streaming, computer, system sounds, mp3s

[Essexboy]

OK next step will be to replace the driver again with one that is relevant to your system

http://global-downlo...ESKTOP&Step2=ELSERIES&Step3=EL1352&OS=ALL&LC=en&BC=EMACHINES&SC=PA_6E

[jones082]

Installed Realtek drivers and restarted computer.

Unfortunately there is no improvement. 

[Essexboy]

OK bear with me I will see what else I can find out

[Essexboy]

Could you try this

http://knowhow.com/a...=560&country=uk

[jones082]

It's called 'Disable all sound effects' in my tab.

However, it still did nothing to help.

I also tried Microsoft Fix-it.

No improvement.

[Essexboy]

Are the speakers internal or external ?

[jones082]

Two sets of external speakers, the Realtek driver and stock computer speakers and a Focusrite driver and external interface with JBL speakers.  The sound problem is on all (including headphones.

[Essexboy]

I was thinking about a frayed cable on the speakers but if it appears on the headphones as well then I guess that would rule that out. As it stands I can see no apparent malware on the system and we are moving away from my comfort zone which is malware removal. It would probably be best now to post in the windows 7 forum where there is greater expertise than I can offer http://www.geekstogo...-and-windows-7/

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix
Select the options as shown



: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version



Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe

[jones082]

Ok, thanks for trying, I appreciate your help.