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Having Trouble Installing Windows Updates

Started by robkbriggs , Aug 07 2016 12:52 PM

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#16
SleepyDude
Posted 08 August 2016 - 09:07 AM

SleepyDude

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I would like to see two other logs...

 

» Farbar Service Scanner (FSS) log
Let's check some windows critical services...
Download Farbar Service Scanner and save the file to the Desktop.

  • Run FSS
  • Check all the options
  • click Scan

Post the generated log in your reply.
 

 

 

» Minitoolbox log
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:

  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
  • List Users, Partitions and Memory size
  • List Restore Points

Click on Go.

Post the resulting log in your next reply.
 

 


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#17
robkbriggs
Posted 08 August 2016 - 09:39 AM

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FSS log

 

Farbar Service Scanner Version: 27-01-2016
Ran by wdsrbriggs (administrator) on 08-08-2016 at 09:29:40
Running from "C:\Users\wdsrbriggs\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\dnsapi.dll
[2011-04-14 20:20] - [2011-03-03 00:24] - 0357888 ____A (Microsoft Corporation) 492D07D79E7024CA310867B526D9636D
 
C:\Windows\SysWOW64\dnsapi.dll
[2011-04-14 20:20] - [2011-03-02 23:38] - 0270336 ____A (Microsoft Corporation) B40420876B9288E0A1C8CCA8A84E5DC9
 
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
 
 
**** End of log ****
 
 
 
MiniToolBox log
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by wdsrbriggs (administrator) on 08-08-2016 at 09:38:36
Running from "C:\Users\wdsrbriggs\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Studio XPS 8100 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.
 
 
System errors:
=============
Error: (08/08/2016 09:23:34 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 28 time(s).
 
Error: (08/08/2016 09:23:34 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/08/2016 09:22:53 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 27 time(s).
 
Error: (08/08/2016 09:22:53 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/08/2016 09:22:42 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 26 time(s).
 
Error: (08/08/2016 09:22:42 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/08/2016 09:22:04 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 25 time(s).
 
Error: (08/08/2016 09:22:04 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/08/2016 08:31:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 24 time(s).
 
Error: (08/08/2016 08:31:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
 
Microsoft Office Sessions:
=========================
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
Error: (08/08/2016 09:29:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -583
 
 
=========================== Installed Programs ============================
 
64 Bit HP CIO Components Installer (HKLM\...\{FDD06F32-C9C8-429C-A7B0-915D8A5AD406}) (Version: 7.2.7 - Hewlett-Packard) Hidden
Adobe Flash Player 10 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 10.1.53.64 - Adobe Systems Incorporated)
Adobe Reader 9.5.4 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A95000000001}) (Version: 9.5.4 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{B3575D00-27EF-49C2-B9E0-14B3D954E992}) (Version: 1.5.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{439760BC-7737-4386-9B1D-A90A3E8A22EA}) (Version: 3.4.1.2 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{C6579A65-9CAE-4B31-8B6B-3306E0630A66}) (Version: 2.1.3.127 - Apple Inc.)
AudibleManager (HKLM-x32\...\AudibleManager) (Version: 2003188974.48.56.36055314 - Audible, Inc.)
Bonjour (HKLM\...\{0E543634-7E25-4B8F-8D5B-97880E5E5088}) (Version: 2.0.5.0 - Apple Inc.)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.2.10104.2 - Cisco Consumer Products LLC)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version:  - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.40 - Dell)
Dell Dock (HKLM\...\{C73A3942-84C8-4597-9F9B-EE227DCBA758}) (Version: 2.0 - Stardock Corporation) Hidden
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell System Detect (HKCU\...\58d94f3ce2c27db0) (Version: 7.6.0.17 - Dell)
DirectXInstallService (HKLM-x32\...\{098122AB-C605-4853-B441-C0A4EB359B75}) (Version: 9.0.2 - Roxio) Hidden
EMC 10 Content (HKLM-x32\...\{FDB46DE7-9045-47BB-970A-3E4ED5369E03}) (Version: 1.0.035 - Roxo, Inc.) Hidden
EMCGadgets64 (HKLM\...\{02AD9D20-03D2-4DE0-8793-E8253026AD86}) (Version: 1.0.302 - Sonic) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.0.1006 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.0.1037 - Intel Corporation)
iTunes (HKLM\...\{F5011D7D-0DC2-4669-8B7F-52064D40CCEC}) (Version: 10.3.0.54 - Apple Inc.)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20125.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\{9F0A32A5-4EBF-4B9D-A3CD-31579F2E1400}) (Version: 1.4.915.1 - Fitipower) Hidden
Multimedia Card Reader (HKLM-x32\...\InstallShield_{9F0A32A5-4EBF-4B9D-A3CD-31579F2E1400}) (Version: 1.4.915.1 - Fitipower)
Norton AntiVirus (HKLM-x32\...\NAV) (Version: 20.6.0.27 - Symantec Corporation)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.4 - NVIDIA Corporation)
NVIDIA PhysX (HKLM-x32\...\{C5C1C0F0-D62F-4DBF-81D4-D7EF397C228B}) (Version: 9.09.0814 - NVIDIA Corporation)
QuickTime (HKLM-x32\...\{57752979-A1C9-4C02-856B-FBB27AC4E02C}) (Version: 7.69.80.9 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5953 - Realtek Semiconductor Corp.)
Roxio Easy CD and DVD Burning (HKLM-x32\...\{537BF16E-7412-448C-95D8-846E85A1D817}) (Version: 10.3 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.3.0 - Roxio) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4036 - Skype Technologies S.A.)
Sonic CinePlayer Decoder Pack (HKLM-x32\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.3.0 - Sonic Solutions) Hidden
THX TruStudio PC (HKLM-x32\...\{010A785B-F920-4350-821B-6309909C20BB}) (Version: 1.0 - Creative Technology Limited)
TrackballWorks (HKLM-x32\...\{51ADFD15-6B63-4F8E-8076-F4E31FFEE32A}) (Version: 1.1.15 - Kensington Computer Products Group)
VD64Inst (HKLM\...\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}) (Version: 1.00.0000 - Roxio, Inc.) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 29%
Total physical RAM: 8151.08 MB
Available physical RAM: 5734.84 MB
Total Virtual: 16300.34 MB
Available Virtual: 13845.43 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:920.59 GB) (Free:865.41 GB) NTFS
3 Drive e: (SP USB) (Removable) (Total:15 GB) (Free:13.53 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\DONKIDD-PC
 
Administrator            Don Kidd                 Guest                    
wdsrbriggs               
 
========================= Restore Points ==================================
 
14-01-2014 07:00:00 Scheduled Checkpoint
21-01-2014 07:00:00 Scheduled Checkpoint
29-01-2014 07:00:00 Scheduled Checkpoint
05-02-2014 07:00:01 Scheduled Checkpoint
13-02-2014 07:00:01 Scheduled Checkpoint
06-08-2016 21:08:28 Windows Update
06-08-2016 23:26:53 Windows Modules Installer
07-08-2016 00:52:38 Windows Update
07-08-2016 01:21:21 Windows Update
07-08-2016 01:22:48 Windows Live Essentials
07-08-2016 01:23:01 WLSetup
07-08-2016 01:31:42 Removed Windows Live Sync
07-08-2016 01:32:30 Removed Java™ 6 Update 24
07-08-2016 01:35:32 Removed Skype Toolbars
07-08-2016 15:51:52 Removed Microsoft Office Click-to-Run 2010
07-08-2016 15:58:20 Removed Microsoft Office 2010
07-08-2016 16:04:13 Removed Skype™ 5.10
07-08-2016 16:05:32 Removed Skype Toolbars
07-08-2016 16:06:13 Windows Live Essentials
07-08-2016 16:06:41 WLSetup
07-08-2016 18:38:29 Windows Update
 
**** End of log ****
 

  • 0

#18
SleepyDude
Posted 08 August 2016 - 09:57 AM

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Ok lets see if we start fixing some things...

 

  1. Click Start, point to All Programs, and then click Accessories.
  2. Right-click Command Prompt, and then click Run as administrator.
  3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  4. In the command prompt window, type net stop cryptsvc to stop Cryptographic Services, and then press ENTER.
  5. Type: esentutl /p %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb, and then press ENTER.
  6. Click OK to confirm that you should run this tool only on databases that are corrupt.
  7. If Esentutl reports that the catalog database is still corrupt, you should use one of the following procedures to create a new catroot2 folder.
  8. Type net start cryptsvc to start Cryptographic Services, and then press ENTER.

 

Note: On step 5 you can Copy the all command in bold and Paste on the Command Prompt window to avoid typing errors.

 

Please post a screenshot of the Command Prompt showing the result.


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#19
robkbriggs
Posted 08 August 2016 - 10:12 AM

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Capture.PNG


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#20
SleepyDude
Posted 08 August 2016 - 10:23 AM

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On the same Command Prompt type:

ren %systemroot%\System32\catroot2 catroot2.old
net start cryptsvc

Wait 5 minutes and then:

net stop cryptsvc
esentutl /g %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb

if the database is now ok it should say Integrity check successful. Restart the computer and run Minitoolbox log only with the option List last 10 Event Viewer log, post the new log.


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#21
robkbriggs
Posted 08 August 2016 - 11:11 AM

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I must be doing something wrong, I'm getting the same error.


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#22
SleepyDude
Posted 08 August 2016 - 11:16 AM

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Can you show me result of:

dir %systemroot%\System32\catroot2*

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#23
robkbriggs
Posted 08 August 2016 - 11:18 AM

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C:\Windows\system32>dir %systemroot%\System32\catroot2*
 Volume in drive C is OS
 Volume Serial Number is AE16-B71D
 
 Directory of C:\Windows\System32
 
08/08/2016  10:57 AM    <DIR>          catroot2.old
               0 File(s)              0 bytes
               1 Dir(s)  929,973,035,008 bytes free
 
C:\Windows\system32>

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#24
SleepyDude
Posted 08 August 2016 - 11:28 AM

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Did you type:

net start cryptsvc

the service started without any error?


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#25
robkbriggs
Posted 08 August 2016 - 11:39 AM

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Yes.


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#26
SleepyDude
Posted 08 August 2016 - 12:29 PM

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I did some testing and found out that I was using a Microsoft article with wrong information!
 
Download the file fix.cmd and save the file to the Desktop
Right click on the file fix.cmd and select Run as Administrator, you will see the message Press Any key to continue... and Notepad will open after showing a log, please post that.
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#27
robkbriggs
Posted 08 August 2016 - 12:37 PM

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fix.cmd log

 

- Stop service... 
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.
 
- Rename old folder... 
- New catroot2.old folder... 
- Backup files... 
C:\Windows\system32\catroot2\dberr.txt
1 File(s) copied
- Remove files... 
- Remove folders... 
 
 
- Start service... 
The Cryptographic Services service is starting.
The Cryptographic Services service was started successfully.
 
 Volume in drive C is OS
 Volume Serial Number is AE16-B71D
 
 Directory of C:\Windows\system32\catroot2
 
08/08/2016  12:36 PM    <DIR>          .
08/08/2016  12:36 PM    <DIR>          ..
08/08/2016  12:36 PM               315 dberr.txt
               1 File(s)            315 bytes
               2 Dir(s)  929,830,375,424 bytes free

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#28
SleepyDude
Posted 08 August 2016 - 12:51 PM

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Can you attach the file dberr.txt that is inside C:\Windows\system32\catroot2


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#29
robkbriggs
Posted 08 August 2016 - 01:03 PM

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Sure.

Attached Files


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#30
SleepyDude
Posted 08 August 2016 - 01:46 PM

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Ok, this time Windows is trying to recreate the DB, please wait about 1 hour and then check the folder C:\Windows\system32\catroot2 again tell me if you have files names beginning with edb and two folders {127D0A1D-4EF2-11D1-8608-00C04FC295EE} and {F750E6C3-38EE-11D1-85E5-00C04FC295EE}


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