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Having Trouble Installing Windows Updates

Started by robkbriggs , Aug 07 2016 12:52 PM

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#31
robkbriggs
Posted 08 August 2016 - 03:27 PM

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It's been over an hour, and I show nothing but the dberr.txt file in the catroot2 folder.


Edited by robkbriggs, 08 August 2016 - 03:28 PM.

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#32
SleepyDude
Posted 08 August 2016 - 04:16 PM

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This doesn't look good...

 

Download Windows Repair (All-in-One) Portable (use the Direct Download button)

  • extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
  • execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder
  • click on the tab Step 5: Backup and on the buttons:
    • Backup to create a Registry Backup
    • Create to create a System Restore Point

 

  • click on the tab Start Repairs, next click the Open Repairs button to access the following screen:

WindowsRepair.png[/*]

  • click the box All Repairs to uncheck all the box's[/*]
  • check only the following box's:
    • 01 - Reset Registry Permissions
    • 02 - Reset File Permissions
    • 02.1 - File Permissions C:\
    • 03 - Reset Service Permissions
    • 26 - Restore Important Windows Services
    • 27 - Set Windows Services to Default Startup

check the box Restart/Shutdown System When Finished > Restart System[/*]
 

 

After the restart try to run the SURT tool from post #8


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#33
robkbriggs
Posted 08 August 2016 - 05:15 PM

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SURT came back with the same error.


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#34
SleepyDude
Posted 09 August 2016 - 04:25 AM

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Run Minitoolbox with only the option List last 10 Event Viewer log and post the log please.

 

Two more questions:

- by any chance did you change/replace the HDD on the machine?

- please post the Service Tag of the machine


Edited by SleepyDude, 09 August 2016 - 04:47 AM.

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#35
robkbriggs
Posted 09 August 2016 - 07:11 AM

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1. No, the HDD has not been changed or replaced.

2. The ST is C1Y5PM1.

 

 

Those two folders are now in the catroot2 folder, but there are no files beginning with edb.

 

 

MiniToolBox Log

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by wdsrbriggs (administrator) on 09-08-2016 at 07:06:35
Running from "C:\Users\wdsrbriggs\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Studio XPS 8100 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/09/2016 07:05:41 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.
 
Error: (08/09/2016 07:05:41 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/09/2016 07:05:14 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.
 
Error: (08/09/2016 07:05:14 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/09/2016 07:05:10 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.
 
Error: (08/09/2016 07:05:10 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/09/2016 07:05:05 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.
 
Error: (08/09/2016 07:05:05 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/08/2016 11:37:33 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.
 
Error: (08/08/2016 11:37:33 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
 
 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
 
System errors:
=============
Error: (08/09/2016 07:05:42 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 13 time(s).
 
Error: (08/09/2016 07:05:42 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/09/2016 07:05:15 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 12 time(s).
 
Error: (08/09/2016 07:05:15 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/09/2016 07:05:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 11 time(s).
 
Error: (08/09/2016 07:05:11 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/09/2016 07:05:06 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 10 time(s).
 
Error: (08/09/2016 07:05:06 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
Error: (08/08/2016 11:37:34 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 9 time(s).
 
Error: (08/08/2016 11:37:34 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-2147217025.
 
 
Microsoft Office Sessions:
=========================
Error: (08/09/2016 07:05:41 AM) (Source: Windows Search Service)(User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects
 
Error: (08/09/2016 07:05:41 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/09/2016 07:05:14 AM) (Source: Windows Search Service)(User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects
 
Error: (08/09/2016 07:05:14 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/09/2016 07:05:10 AM) (Source: Windows Search Service)(User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects
 
Error: (08/09/2016 07:05:10 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/09/2016 07:05:05 AM) (Source: Windows Search Service)(User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects
 
Error: (08/09/2016 07:05:05 AM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
Error: (08/08/2016 11:37:33 PM) (Source: Windows Search Service)(User: )
Description: 40x8004117fFailed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects
 
Error: (08/08/2016 11:37:33 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
0x%08x (0x8004117f - The content index server cannot update or access information because of a database error.  Stop and restart the search service.  If the problem persists, reset and recrawl the content index.  In some cases it may be necessary to delete and recreate the content index.  (HRESULT : 0x8004117f))
 
 
**** End of log ****

Edited by robkbriggs, 09 August 2016 - 07:15 AM.

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#36
SleepyDude
Posted 09 August 2016 - 09:28 AM

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Can you install this update https://support.micr...n-us/kb/3024777download the file for "All supported x64-based versions of Windows 7 and Windows Server 2008 R2"


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#37
robkbriggs
Posted 09 August 2016 - 10:41 AM

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When I click to run it, the cursor spins for a few seconds, then nothing happens. I've been waiting about 15 minutes, and no install dialog has come up yet. 

 

I think it may just be time to call it and reformat. 


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#38
SleepyDude
Posted 09 August 2016 - 11:29 AM

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I think it may just be time to call it and reformat.

 

I have to agree, due to the problems and no progress I'm not sure that a Repair Install will work!


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#39
robkbriggs
Posted 09 August 2016 - 12:26 PM

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The main reason I was trying to avoid that was to keep all the profile settings, programs, etc. Is there an easy way to put pretty much everything back the way it was? 


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#40
SleepyDude
Posted 09 August 2016 - 12:30 PM

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The main reason I was trying to avoid that was to keep all the profile settings, programs, etc. Is there an easy way to put pretty much everything back the way it was? 

 

You can try a Repair Install but I'm not sure it will fix the problem.


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#41
robkbriggs
Posted 09 August 2016 - 03:57 PM

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I'm just gong to go ahead and reformat it.

 

Thank you for your help, and the time you spent on this. I think we can mark this as solved.


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#42
SleepyDude
Posted 10 August 2016 - 02:14 AM

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I'm just gong to go ahead and reformat it.

 

Thank you for your help, and the time you spent on this. I think we can mark this as solved.

 

You are welcome. After installing Windows 7 make sure you install Internet Explorer 11 (download it before install) then follow the guide from post #2 or most likely you will get stuck installing updates.


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