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Laptop wont boot, in need of a FRST fixfile (FRST file attached) [Solv

Started by JohannesK , May 23 2017 03:41 AM

  • This topic is locked This topic is locked

#31
Bruce1270
Posted 28 May 2017 - 03:33 AM

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Ok, try stopping the repair and reboot the machine to see what happens and come back to me.
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#32
JohannesK
Posted 28 May 2017 - 04:07 AM

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Hello Bruce,

 

I stopped the repair, it automaticly restarted the repair and got stuck at the same screen after 12 minutes. This is the repair log:

 

Tweaking.com - Windows Repair v3.9.32
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 8.1 Pro
OS Architecture: 64-bit
OS Version: 6.3.9600.18684
OS Service Pack:
Computer Name: POOP-LAPTOP
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Jonathan
Current Profile SID: S-1-5-21-2616087736-3813733752-4251558300-1001
Current Profile Classes: S-1-5-21-2616087736-3813733752-4251558300-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Jonathan\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:09:46

Process Count: 82
Commit Total: 1,87 GB
Commit Limit: 8,39 GB
Commit Peak: 1,98 GB
Handle Count: 28795
Kernel Total: 506,23 MB
Kernel Paged: 352,44 MB
Kernel Non Paged: 153,80 MB
System Cache: 2,86 GB
Thread Count: 1431
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7,89 GB
Memory Used: 2,05 GB(26,0261%)
Memory Avail.: 5,84 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7,89 GB
Memory Used: 1,74 GB(22,066%)
Memory Avail.: 6,15 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (27-5-2017 16:05:57)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 69
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (27-5-2017 16:05:59)


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\hku.7z
Done,  0,39 seconds.


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\hklm.7z
Done,  3,58 seconds.

   Running Repair Under System Account
   Done (27-5-2017 16:12:27)

Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (27-5-2017 16:12:28)


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\default.7z
Done,  0,16 seconds.


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\profile.7z
Done,  0,22 seconds.


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\program_files.7z
Done,  0,3 seconds.


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\program_files_x86.7z
Done,  0,16 seconds.


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\programdata.7z
Done,  0,2 seconds.


Decompressing & Updating Windows Permission File F:\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\windows.7z
Done,  1,48 seconds.

   Running Repair Under System Account
   Done (27-5-2017 16:16:19)

03 - Reset Service Permissions
   Start (27-5-2017 16:16:19)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (27-5-2017 16:17:47)

04 - Register System Files
   Start (27-5-2017 16:17:47)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (27-5-2017 16:19:31)

05 - Repair WMI
   Start (27-5-2017 16:19:31)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   Windows Defender Exported.
   AVG AntiVirus Free Edition Exported.

   Exporting AntiSpyware Info...
   Windows Defender Exported.
   AVG AntiVirus Free Edition Exported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (27-5-2017 16:21:44)

10 - Remove Policies Set By Infections
   Start (27-5-2017 16:21:44)
   Running Repair Under Current User Account

Repairs stopped. The current repair, if running, will still go until finished.

   Running Repair Under System Account
   Done (28-5-2017 11:48:18)

Repairs Stopped By User.
   Done at (28-5-2017 11:48:18)
   Total Repair Time: 19:42:26

 

After rebooting nothing appears to be changed.

Should I restart the repair without option 10?

 

With kind regards,

Jonathan


Edited by JohannesK, 28 May 2017 - 04:12 AM.

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#33
Bruce1270
Posted 28 May 2017 - 04:22 AM

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You can give it a try. Let me know how it goes.
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#34
JohannesK
Posted 28 May 2017 - 04:52 AM

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Hello Bruce,

 

This is the repair log:

 

Tweaking.com - Windows Repair v3.9.32
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 8.1 Pro
OS Architecture: 64-bit
OS Version: 6.3.9600.18684
OS Service Pack:
Computer Name: POOP-LAPTOP
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\Jonathan
Current Profile SID: S-1-5-21-2616087736-3813733752-4251558300-1001
Current Profile Classes: S-1-5-21-2616087736-3813733752-4251558300-1001_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Jonathan\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:25:11

Process Count: 85
Commit Total: 2,28 GB
Commit Limit: 8,39 GB
Commit Peak: 2,36 GB
Handle Count: 30087
Kernel Total: 529,31 MB
Kernel Paged: 370,27 MB
Kernel Non Paged: 159,04 MB
System Cache: 5,89 GB
Thread Count: 1446
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7,89 GB
Memory Used: 2,13 GB(27,0389%)
Memory Avail.: 5,76 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7,89 GB
Memory Used: 1,71 GB(21,6459%)
Memory Avail.: 6,18 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (28-5-2017 12:29:38)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 0
 
01 - Reset Registry Permissions
   Restore Windows 7/8/10 Default Registry Permissions
   Start (28-5-2017 12:29:40)


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\hku.7z
Done,  0,25 seconds.


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\hklm.7z
Done,  1,89 seconds.

   Running Repair Under System Account
   Done (28-5-2017 12:33:29)

Reset File Permissions
   Restore Windows 7/8/10 Default File Permissions
   Start (28-5-2017 12:33:29)


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\default.7z
Done,  0,14 seconds.


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\profile.7z
Done,  0,2 seconds.


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\program_files.7z
Done,  0,27 seconds.


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\program_files_x86.7z
Done,  0,14 seconds.


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\programdata.7z
Done,  0,14 seconds.


Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\windows.7z
Done,  1,34 seconds.

   Running Repair Under System Account
   Done (28-5-2017 12:37:27)

03 - Reset Service Permissions
   Start (28-5-2017 12:37:27)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-5-2017 12:38:35)

04 - Register System Files
   Start (28-5-2017 12:38:35)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-5-2017 12:40:14)

05 - Repair WMI
   Start (28-5-2017 12:40:14)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   AVG AntiVirus Free Edition Exported.

   Exporting AntiSpyware Info...
   Windows Defender Exported.
   AVG AntiVirus Free Edition Exported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (28-5-2017 12:42:47)

12 - Repair Icons
   Start (28-5-2017 12:42:47)
   Running Repair Under Current User Account
   Done (28-5-2017 12:43:02)

13 - Repair Network
   Start (28-5-2017 12:43:02)

Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,17 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-5-2017 12:43:44)

26 - Restore Important Windows Services
   Start (28-5-2017 12:43:44)

Decompressing & Updating Windows Permission File C:\Users\Jonathan\Desktop\tweaking.com_windows_repair_aio(1)\Tweaking.com - Windows Repair\files\permissions\8.1\services.7z
Done,  0,14 seconds.

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-5-2017 12:44:22)

27 - Set Windows Services To Default Startup
   Start (28-5-2017 12:44:22)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (28-5-2017 12:44:33)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (28-5-2017 12:44:33)
   Total Repair Time: 00:14:57


...YOU MUST RESTART YOUR SYSTEM...
 

and after restart the system is still the same, still a black screen after logging in. I moved windows repair to the broken laptop instead of a USB stick. I launched it again with option 10 added this time. Lets see if it works now.

 

If it doesn't work, what should be the next step? I do have my install code for windows 8.1 but not a repair disc.

 

With kind regards,

Jonathan


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#35
Bruce1270
Posted 28 May 2017 - 05:04 AM

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Ok. Let me know if it completes or gets stuck again.
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#36
Bruce1270
Posted 28 May 2017 - 05:05 AM

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Ok. Let me know if it completes or gets stuck again.
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#37
JohannesK
Posted 28 May 2017 - 05:10 AM

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it got stuck again, sadly.

 

With kind regards


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#38
Bruce1270
Posted 28 May 2017 - 06:02 AM

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Ok. Shut it off and I'll come back to you.
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#39
Bruce1270
Posted 28 May 2017 - 11:26 AM

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Hi JohannesK

Ok, couple of things I want to look at first. The following FRST fix should get me a couple of reg keys to look at.

Step1 - FRST fix


NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

Download the attached fixlist.txt to your desktop.Attached File  fixlist.txt   159bytes   543 downloads
  • Ensure fixlist.txt is in the same location as FRST.exe on your desktop.
    FRSTfix_zpst41jgkuh.jpg
  • Run FRST by right clicking on it and selecting Run as Administrator and press Fix
  • On completion a log (fixlog.txt) will be generated.
  • Please select all text in this fix, copy (CTRL + C) and then Paste (CTRL + V) in your next reply.

    then try

    Step2 - FSC scan

    IF Windows can boot to the Login screen but it won't let you login, you can try to get to the Troubleshoot screen by clicking the Power button in the lower right corner of the screen, then press and hold the SHIFT key and click Restart:

    ximg_546cd0fa88c30.png.pagespeed.ic.L9bs

    You should see a Choose an Option screen:

    recovery-options-windows.jpg

    From there you can get to the Troubleshoot screen.

    509x500ximage33.png.pagespeed.ic.Ka8cTrg

    Click Advanced options. You will see the Advanced Options screen shown below.

    650x381ximage34.png.pagespeed.ic.J3Dk0Qc

    Click on command prompt.

    When command prompt opens, copy and paste the following commands into it and press enter.

    sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

    Please note: there is one space between the c and the /

    4.Let the scan complete.

    If you get the message "Windows Resource Protection did not find any integrity violations" this means all is OK.

    If you get any other message then copy and paste the following command at the command prompt and press enter

    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

    5.This will create a file, sfcdetails.txt on your Desktop.
    6.Type exit to close the command prompt window.
    7.Open file sfcdetails.txt and copy/paste this in your next reply.
    8.If the file is too large you can zip the file and attach to your post.

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#40
JohannesK
Posted 28 May 2017 - 12:14 PM

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Hello Bruce,

 

The fixlog:

Fix result of Farbar Recovery Scan Tool (x64) Version: 22-05-2017
Ran by Jonathan (28-05-2017 19:47:39) Run:3
Running from C:\Users\Jonathan\Desktop
Loaded Profiles: Jonathan (Available Profiles: Jonathan)
Boot Mode: Normal
==============================================

fixlist content:
*****************
ExportKey:HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies
ExportKey:HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies
*****************

================== ExportKey: ===================

[HKUS-1-5-21-2616087736-3813733752-4251558300-1001\Software\Microsoft\Windows\CurrentVersion\Policies]
[HKU\S-1-5-21-2616087736-3813733752-4251558300-1001\Software\Microsoft\Windows\CurrentVersion\Policies\Associations]
[HKU\S-1-5-21-2616087736-3813733752-4251558300-1001\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments]
[HKU\S-1-5-21-2616087736-3813733752-4251558300-1001\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
[HKU\S-1-5-21-2616087736-3813733752-4251558300-1001\Software\Microsoft\Windows\CurrentVersion\Policies\Network]
[HKU\S-1-5-21-2616087736-3813733752-4251558300-1001\Software\Microsoft\Windows\CurrentVersion\Policies\System]

=== End of ExportKey ===
================== ExportKey: ===================

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Associations]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments]
"ScanWithAntiVirus"="3"
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"ForceActiveDesktopOn"="0"
"NoActiveDesktopChanges"="1"
"NoActiveDesktop"="1"
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Ext]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID]
"{927BD2E1-2287-49D2-AE71-95F492CE662E}"="1"
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\NonEnum]
"{BDEADF00-C265-11D0-BCED-00A0C90AB50F}"="1"
"{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF}"="1073741857"
"{0DF44EAA-FF21-4412-828E-260A8728E7F1}"="32"
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Ratings]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"EnableVirtualization"="1"
"EnableInstallerDetection"="1"
"PromptOnSecureDesktop"="1"
"EnableLUA"="1"
"EnableSecureUIAPaths"="1"
"ConsentPromptBehaviorAdmin"="0"
"ValidateAdminCodeSignatures"="0"
"EnableUIADesktopToggle"="0"
"EnableCursorSuppression"="1"
"ConsentPromptBehaviorUser"="3"
"dontdisplaylastusername"="0"
"legalnoticecaption"=""
"legalnoticetext"="*"
"scforceoption"="0"
"shutdownwithoutlogon"="1"
"undockwithoutlogon"="1"
"FilterAdministratorToken"="0"
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\Audit]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\UIPI]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard]
[HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System\UIPI\Clipboard\ExceptionFormats]
"CF_UNICODETEXT"="13"
"CF_DIBV5"="17"
"CF_PALETTE"="9"
"CF_BITMAP"="2"
"CF_TEXT"="1"
"CF_DIB"="8"
"CF_OEMTEXT"="7"

=== End of ExportKey ===

==== End of Fixlog 19:47:39 ====

 

The FSC scan did indeed respond with: Windows Resource Protection did not find any integrity violations

 

With kind regards

Johannes


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#41
Bruce1270
Posted 28 May 2017 - 04:15 PM

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Hi JohannesK

Go back to the troubleshoot options as per post #39.

Select Advanced Options.

Then select Automatic Repair and follow the instructions.

Let me know if this changes anything.

Thanks
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#42
JohannesK
Posted 28 May 2017 - 04:22 PM

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Hello Bruce,

 

The laptop responds with: the problem cannot be solved

 

With kind regards


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#43
Bruce1270
Posted 28 May 2017 - 04:41 PM

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Ok. Can you download and run Speccy for me please.


Scan with Speccy:

Please download the installer for Speccy from here to your desktop.

Right-click on spsetupnnn.exe and select Run as Administrator to install the application >> follow the prompts >> deselect the option Automatically check for updates to Speccy(the others leave as is per your preference) >> Install
Deselect View Release notes but leave Run Speccy vN.NN selected >> Finish
Speccy will now automatically scan your system, this may take some time etc.
Once it has completed scanning >> click on File >> Save as Text File... >> select the Desktop as the save destination >> Save
Close Speccy.
Open the notepad file you have just saved...
Scroll down to the heading Operating System >>next to Serial Number:
Delete/remove the actual serial number as prudent not to have that displayed in a open forum for security reasons etc.
Post the Speccy log in your next reply for my review.

Thanks
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#44
JohannesK
Posted 28 May 2017 - 05:01 PM

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Hello Bruce,

 

I added it in the attachement, since the website stopped working after trying to post it, but here you go! Attached File  LAptop.txt   267.21KB   758 downloads

 

Johannes


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#45
Bruce1270
Posted 29 May 2017 - 01:53 PM

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Hi JohannesK

FRST is reporting this issue
 

Name: Microsoft Basic Render Driver
Description: Microsoft Basic Render Driver
Class Guid:
Manufacturer:
Service: BasicRender
Problem: : Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Resolution: A registry problem was detected.
This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Try these options:
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
Click "Uninstall", and then click "Scan for hardware changes" to load a usable driver.


This is to do with your graphics which could be causing the issue.

Go to device manager.
Expand display adapters and look for Microsoft Basic Render Driver.
Right Click on it and select Uninstall.
Reboot the machine.

Then Update the driver for your NVIDIA graphics card

Visit NVIDIA website.
Select Drivers and then GeForce Drivers.
Under the Manual Driver Search enter the following details:
GeForce
GeForce 900M Series (Notebooks)
GeForce GTX 960M
Windows 8.1 64-bit
Select the appropriate language.
Click Start Search

This should list the drivers found. Select the latest version at the top of the list.
Save this to your desktop or appropriate location on the computer.
Locate the file, right click and select Run As Administrator.
Follow the on screen instructions to install the driver.

Let me know if this fixes your issue.
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