[hmp3]

Which one of these?

https://downloadcenter.intel.com/

[Advertisements]

The one you get with Get Started

[RKinner]

The one you get with Get Started

[hmp3]

After installing and running the tool, it launched a webpage snad started scanning then showed the following error:

Oops, something went wrong while trying to scan. Please try again, or see our FAQs for help.

I found nothing about the error in the FAQ and unsintalled the tool, reinstalled and tried again but still thie error showed up.

[RKinner]

Does the tool have a log?

[hmp3]

I managed to let it scan using internet explorer instead of firefox.

The sccanner reported nothing to suggest as I was up to date. Unlike with the failed scan error, internet explorer allowed me to save a log of the up to date status.

 

Intel^® Driver & Support Assistant Detailed Report

Last scan: 11/21/2018 1:28 PM

  Computer

ASUSTeK Computer INC. P6T

System Manufacturer

System manufacturer

System Model

System Product Name

System Type

Desktop

Motherboard Manufacturer

ASUSTeK Computer INC.

Motherboard Product

P6T

BIOS Version

BIOS Date: 02/24/10 13:59:37 Ver: 08.00.15

SMBIOS Version

2.5

  Operating System

Microsoft Windows 7 Professional (64-bit)

OS Build

6.1.7601

Locale

English (United Kingdom)

Windows Directory

C:\Windows

System Directory

C:\Windows\system32

.NET Framework Versions

2.0.50727.5420, 3.0.30729.5420, 3.5.30729.5420, 4.0.0.0, 4.6.01055

Default Internet Browser

Internet Explorer 11.0.9600.18697

Installed Internet Browsers

Mozilla Firefox, Mozilla Firefox, Firefox Portable, Internet Explorer 11.0.9600.18697

  Processor

Intel® Core™ i7 CPU 920 @ 2.67GHz

Manufacturer

GenuineIntel

Description

Intel64 Family 6 Model 26 Stepping 4

Architecture

x64

# of Cores

4

Current Clock Speed

2668 MHz

Current Voltage

1.8

Level 2 Cache

1024 Kb

Level 3 Cache

8192 Kb

Processor Id

BFEBFBFF000106A4

Revision

6660

Availability

Running at full power

  Graphics

NVIDIA GeForce GTX 750 Ti

Adapter Compatibility

NVIDIA

Video Processor

GeForce GTX 750 Ti

Resolution

1280 x 1024

Bits Per Pixel

32

Number of Colors

4294967296

Refresh Rate - Current

60 Hz

Refresh Rate - Maximum

75 Hz

Refresh Rate - Minimum

60 Hz

Driver Provider

NVIDIA

Driver Version

22.21.13.8205

Driver Date

1/5/2017

Adapter DAC Type

Integrated RAMDAC

Adapter RAM

2.00 GB

Availability

Running at full power

Status

This device is working properly.

Location

PCI bus 2, device 0, function 0

Device Id

PCI\VEN_10DE&DEV_1380&SUBSYS_84BB1043&REV_A2\4&2EB3824&0&0018

  Audio

NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Driver Provider

NVIDIA

Driver Version

3.40.1.0

Driver Date

4/10/2016

Device Id

ROOT\UNNAMED_DEVICE\0000

Apowersoft_AudioDevice

Driver Provider

Apowersoft

Driver Date

4/10/2012

Device Id

ROOT\MEDIA\0000

NVIDIA High Definition Audio

Driver Provider

NVIDIA Corporation

Driver Version

1.3.34.26

Driver Date

1/5/2017

Device Id

HDAUDIO\FUNC_01&VEN_10DE&DEV_0060&SUBSYS_104384BB&REV_1001\5&7416D93&0&0001

M-Audio FW Solo

Driver Provider

M-Audio

Driver Version

5.10.0.5061

Driver Date

1/24/2012

Device Id

1394\M-AUDIO&FW_SOLO\000D6C0B00B3C3A1

USB Audio Device

Driver Provider

Microsoft

Driver Version

6.1.7601.18208

Driver Date

12/7/2013

Device Id

USB\VID_8C00&PID_3C00&MI_00\7&C8F57F0&0&0000

High Definition Audio Device

Driver Provider

Microsoft

Driver Version

6.1.7601.17514

Driver Date

11/19/2010

Device Id

HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_104383C0&REV_1001\4&5E4D696&0&0001

  Networking and I/O

Realtek PCIe GBE Family Controller

Manufacturer

Realtek

Availability

Running at full power

Status

This device is working properly.

Installed

True

MAC Address

*HIDDEN FOR SECURITY*

Service Name

RTL8167

Driver Provider

Realtek

Driver Version

7.100.422.2016

Driver Date

4/22/2016

Device Id

PCI\VEN_10EC&DEV_8168&SUBSYS_82C61043&REV_02\4&9B46FCD&0&00E2

Revision

02

TAP-Windows Adapter V9

Manufacturer

TAP-Windows Provider V9

Availability

Running at full power

Status

This device is working properly.

Installed

True

MAC Address

*HIDDEN FOR SECURITY*

Service Name

tap0901

Driver Provider

TAP-Windows Provider V9

Driver Version

9.0.0.21

Driver Date

5/11/2014

Device Id

ROOT\NET\0000

  Memory

12 GB

Physical Memory - Total

12 GB

Physical Memory - Available

8.26 GB

Virtual Memory - Total

24.03 GB

Virtual Memory - Available

20.02 GB

Page File

C:\pagefile.sys

Page File Space

11.99 GB

  Storage

Samsung SSD 850 EVO 500GB ATA Device

Capacity

465.76 GB

Firmware Version

EMT01B6Q

Serial Number

32534a31584e4741324133333731204d20202020

Partitions

1

Driver Provider

Microsoft

Driver Version

6.1.7600.16385

Driver Date

6/21/2006

Device Id

IDE\DISKSAMSUNG_SSD_850_EVO_500GB_______________EMT01B6Q\5&7F9B176&0&0.0.0

C:

File System

NTFS

Compressed

False

Capacity

465.76 GB

Free Space

138.79 GB

TOSHIBA DT01ACA200 ATA Device

Capacity

1863.01 GB

Firmware Version

MX4OABB0

Serial Number

2020202020202020202038204c35445259335354

Partitions

1

Driver Provider

Microsoft

Driver Version

6.1.7600.16385

Driver Date

6/21/2006

Device Id

IDE\DISKTOSHIBA_DT01ACA200______________________MX4OABB0\5&28C87233&0&1.0.0

E:

File System

NTFS

Compressed

False

Capacity

1863.01 GB

Free Space

76.62 GB

Multi Flash Reader

Capacity

0.00 GB

Firmware Version

1.00

Serial Number

058F0O1111B1

Driver Provider

Challenger Backup Solutions, LLC

Driver Version

2.3.72.0

Driver Date

11/8/2013

Device Id

USBSTOR\DISK&VEN_MULTI&PROD_FLASH_READER&REV_1.00\058F0O1111B1&00

 

 

[RKinner]

Can you find this page in Samsung's Magician?

 

 

I'm thinking your firmware is not up to date also it shows the speed of the SATA interface.

[hmp3]

My PC was built late 2008, maybe it my Mobo doesn't support 6gb/s or AHCI?

[RKinner]

Go ahead and update the firmware.  Perhaps that will make a difference.

[hmp3]

Does firmware update on ssd (system drive) affect data, will I need a backup?

[RKinner]

Also go into device manager and open IDE ATA/ATAPI Controllers

 

Right click on the controller you see and select Properties.  See if it is working properly and if you can update it.  Also

then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply. 

 

You probably told me already but what make and model PC is this? 

[RKinner]

Far as I know firmware update doesn't hurt anything.  I've done it on mine without any problems.

[hmp3]

Controller 1: HardwareID top entry: PCI\VEN_8086&DEV_3A20&SUBSYS_82D41043&REV_00
Controller 2: HardwareID top entry: PCI\VEN_8086&DEV_3A26&SUBSYS_82D41043&REV_00

It's a custom build.

 

CPU
    Intel Core i7 920 @ 2.67GHz    62 °C
    Bloomfield 45nm Technology
RAM
    12.0GB Triple-Channel DDR3 @ 534MHz (8-8-8-20)
Motherboard
    ASUSTeK Computer INC. P6T (LGA1366)    42 °C
Graphics
    DELL E196FP ([email protected])
    2047MB NVIDIA GeForce GTX 750 Ti (ASUStek Computer Inc)    37 °C
Storage
    1863GB TOSHIBA DT01ACA200 ATA Device (SATA)    34 °C
    465GB Samsung SSD 850 EVO 500GB ATA Device (SSD)    33 °C
    0B Multi Flash Reader (USB)
Optical Drives
    TSSTcorp CDDVDW SH-S223F ATA Device
Audio
    M-Audio FW Solo

[hmp3]

Oops dupe post.

Edited by phickspc, 21 November 2018 - 09:23 AM.

[RKinner]

Forum is acting up again. 

 

Appears your mobo can only do 300 on the SATA.  Expect it could do ACHI but that would require a BIOS setting  change then you would probably need to reload Windows.

 

Didn't find instructions for your P6T but for a similar mobo:

 

https://docs.oracle....iakd/index.html

 

You might look in your BIOS setting and see if you have similar options.  The lack of ACHI and the SATA 1 interface explains the slowness of the drive and probably the problems with Page Faults since because the drive is slow the impact of a page fault will be much greater.

[hmp3]

Okay I just performed the fw update on samsung magician. Restarted noticeably slower.

System tray notified me that the ata controller has installed. Restarted noticeably slower.

Disabled network & AV, terminated most non-system programs loaded in system tray.

Clicking Safely Remove still takes just as long to display the notification window. Scanner still shows the usb 2 warning.

 

Performed Magician Benchmark:

 

Performed HDTune benchmark (very volatile):

 

Performed USBDeview speedtest with latency monitor in background:

 

W: 2.5-3.8

R:28

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts.
LatencyMon has been analyzing your system for  0:00:22  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        NIV
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             ASUSTeK Computer INC., P6T
CPU:                                                  GenuineIntel Intel® Core™ i7 CPU 920 @ 2.67GHz
Logical processors:                                   8
Processor groups:                                     1
RAM:                                                  12278 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   2672 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   197.307726
Average measured interrupt to process latency (µs):   4.290865

Highest measured interrupt to DPC latency (µs):       195.775239
Average measured interrupt to DPC latency (µs):       1.934290


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              48.827844
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%):          0.022852
Driver with highest ISR total time:                   USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Total time spent in ISRs (%)                          0.027301

ISR count (execution time <250 µs):                   11638
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              107.010853
Driver with highest DPC routine execution time:       ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Highest reported total DPC routine time (%):          0.104285
Driver with highest DPC total execution time:         USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Total time spent in DPCs (%)                          0.133220

DPC count (execution time <250 µs):                   47547
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                0
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.


Process with highest pagefault count:                 none

Total number of hard pagefaults                       0
Hard pagefault count of hardest hit process:          0
Number of processes hit:                              0


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.044566
CPU 0 ISR highest execution time (µs):                15.803144
CPU 0 ISR total execution time (s):                   0.001386
CPU 0 ISR count:                                      467
CPU 0 DPC highest execution time (µs):                107.010853
CPU 0 DPC total execution time (s):                   0.004327
CPU 0 DPC count:                                      2155
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.022961
CPU 1 ISR highest execution time (µs):                9.324102
CPU 1 ISR total execution time (s):                   0.001377
CPU 1 ISR count:                                      235
CPU 1 DPC highest execution time (µs):                12.220808
CPU 1 DPC total execution time (s):                   0.001421
CPU 1 DPC count:                                      487
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.126941
CPU 2 ISR highest execution time (µs):                48.827844
CPU 2 ISR total execution time (s):                   0.005387
CPU 2 ISR count:                                      256
CPU 2 DPC highest execution time (µs):                58.994386
CPU 2 DPC total execution time (s):                   0.004423
CPU 2 DPC count:                                      502
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.006820
CPU 3 ISR highest execution time (µs):                0.0
CPU 3 ISR total execution time (s):                   0.0
CPU 3 ISR count:                                      0
CPU 3 DPC highest execution time (µs):                0.0
CPU 3 DPC total execution time (s):                   0.0
CPU 3 DPC count:                                      0
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       0.006002
CPU 4 ISR highest execution time (µs):                0.0
CPU 4 ISR total execution time (s):                   0.0
CPU 4 ISR count:                                      0
CPU 4 DPC highest execution time (µs):                0.0
CPU 4 DPC total execution time (s):                   0.0
CPU 4 DPC count:                                      0
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       0.010967
CPU 5 ISR highest execution time (µs):                7.937126
CPU 5 ISR total execution time (s):                   0.000071
CPU 5 ISR count:                                      15
CPU 5 DPC highest execution time (µs):                13.776946
CPU 5 DPC total execution time (s):                   0.000883
CPU 5 DPC count:                                      446
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       0.016173
CPU 6 ISR highest execution time (µs):                7.151198
CPU 6 ISR total execution time (s):                   0.000025
CPU 6 ISR count:                                      5
CPU 6 DPC highest execution time (µs):                10.294910
CPU 6 DPC total execution time (s):                   0.000356
CPU 6 DPC count:                                      142
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0.319707
CPU 7 ISR highest execution time (µs):                7.066991
CPU 7 ISR total execution time (s):                   0.040821
CPU 7 ISR count:                                      10660
CPU 7 DPC highest execution time (µs):                38.826722
CPU 7 DPC total execution time (s):                   0.228012
CPU 7 DPC count:                                      43815
_________________________________________________________________________________________________________