[Alooner]

Hi!

I think my computer has been infected with malware. It is completely unusable. Avast and windows defender have been turned off. Windows defender showed that it is fighting malware but no progress. Soft mode lets me open control panel and I have uninstalled all windows security updates, but to no avail. Can you please suggest a solution?

I am using windows 8.1 on an hp laptop. 

 

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What exactly does it say about the dll?

 

If you boot into Safe Mode and then search for

 

msconfig

 

and hit Enter then click on Diagnostic Boot then OK and reboot into regular mode does it work?

[RKinner]

What exactly does it say about the dll?

 

If you boot into Safe Mode and then search for

 

msconfig

 

and hit Enter then click on Diagnostic Boot then OK and reboot into regular mode does it work?

[Alooner]

What exactly does it say about the dll?

 

If you boot into Safe Mode and then search for

 

msconfig

 

and hit Enter then click on Diagnostic Boot then OK and reboot into regular mode does it work?

Hi there!
Thanks a lot for your help. Unfortunately, I have already installed a clean copy of windows 7 and it seems to have fixed that particular problem. However, now, the laptop doesn't detect the charger when switched on. It does charge when turned off. 

[RKinner]

Make and model number of the PC and charger?

Check on the PC maker's website for battery software.

Look on the connector for the charger is there a center pin?  This is sometimes used so they can detect when you use a charger that is not from the same company.  Sometimes the pin gets broken or bent.

[Alooner]

Make and model number of the PC and charger?

Check on the PC maker's website for battery software.

Look on the connector for the charger is there a center pin?  This is sometimes used so they can detect when you use a charger that is not from the same company.  Sometimes the pin gets broken or bent.

Compag 8710w is the laptop model.

The charger is HP 135W

There is a centre pin in the charger cable.

The laptop charges when switched on, once in a day atleast. However, it constantly charges when switched off or when charge is reset.  

[RKinner]

If you look on the HP support website:

 

https://support.hp.c...3355679/drivers

 

then select Windows and either 7 (32) or 7 (64) then look under utilities you will find HP Battery Checksystem  software.  Try downloading it and see what it says.

 

Right click on Computer and select Manage and then Device Manager then View, Show Hidden Drivers.  Now look in the right pane for yellow flagged devices.  Right click on one and select properties then click on the Details tab.  Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply.  Repeat for all yellow flagged devices.