[memmons9]

 SystemsDiagnostics.zip   2.4MB   2 downloads

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I do not see any real issues with your logs. Microsoft photos seems to have some issues and you have a lot of programs starting up with your computer. I recommend only starting the ones that you absolutely need and disable the rest.
 
Also perform the following steps.
 
Step 1:

Run Chkdsk

• Click on Start menu
• Type in command
• Right click on Command Prompt in list and select Run as Administrator
• Copy and Paste the command into the command window
  chkdsk c:/r

/f option will attempt to fix any found errors
/r option will locate for bad sectors and recovery any readable information
/x option will force the volume you’re about to check to be dismounted before the utility begins a scan
 
If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

ListChkDskResult Program
Please download ListChkDskResult by SleepyDude and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• A message about checking Windows Event Log will pop-up. Click OK.
• Wait patiently until a notepad window will open. This won't take long.
• The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
• Please include the content of this file in your next reply.

Step 2:

• To delete temporary files:

  • Search for Disk cleanup from the taskbar and select it from the list of results.

  • Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.

  • Select OK.

• If you need to free up more space, you can also delete system files:

  • In Disk cleanup, select Clean up system files.

  • Select the file types to get rid of. To get a description of the file type, select it.

  • Select OK.

  https://support.micr...10-disk-cleanup

   

   

  Step 3: Fix Microsoft Photos

   

   

  Option 1:

  Try resetting the app go to Settings > System > Apps & features. Select Photos and click Advanced options. Click Reset and follow steps. Once the reset is complete, restart your system.

   

  Option 2:

  1. Right-click on Start icon

  2. Select Windows Powershell (Admin) from the menu

  3. Copy and Paste the following command into Powershell and press Enter

   

  Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

   

   

   

 

[dmccoy]

I do not see any real issues with your logs. Microsoft photos seems to have some issues and you have a lot of programs starting up with your computer. I recommend only starting the ones that you absolutely need and disable the rest.
 
Also perform the following steps.
 
Step 1:

Run Chkdsk

• Click on Start menu
• Type in command
• Right click on Command Prompt in list and select Run as Administrator
• Copy and Paste the command into the command window
  chkdsk c:/r

/f option will attempt to fix any found errors
/r option will locate for bad sectors and recovery any readable information
/x option will force the volume you’re about to check to be dismounted before the utility begins a scan
 
If the following message is displayed: Choose Y
 
"Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)"

ListChkDskResult Program
Please download ListChkDskResult by SleepyDude and save it to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• A message about checking Windows Event Log will pop-up. Click OK.
• Wait patiently until a notepad window will open. This won't take long.
• The displayed logfile will be also saved to your desktop as ListChkDskResult.txt.
• Please include the content of this file in your next reply.

Step 2:

• To delete temporary files:

  • Search for Disk cleanup from the taskbar and select it from the list of results.

  • Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.

  • Select OK.

• If you need to free up more space, you can also delete system files:

  • In Disk cleanup, select Clean up system files.

  • Select the file types to get rid of. To get a description of the file type, select it.

  • Select OK.

  https://support.micr...10-disk-cleanup

   

   

  Step 3: Fix Microsoft Photos

   

   

  Option 1:

  Try resetting the app go to Settings > System > Apps & features. Select Photos and click Advanced options. Click Reset and follow steps. Once the reset is complete, restart your system.

   

  Option 2:

  1. Right-click on Start icon

  2. Select Windows Powershell (Admin) from the menu

  3. Copy and Paste the following command into Powershell and press Enter

   

  Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

   

   

   

 

[jamesmehraa]

Window 10 windows defender is more than sufficient to handle most sort of viruses. So I would highly recommend not to use any kinda software cuz they will just take your memory and do very few things so it's better to uninstall them. But you still want to keep an antivirus they only use one instead of two.

Do clean your drives from time to time as they store temporary internet files, thumbnails, temporary files and unwanted data in recycle bin.

[memmons9]

Seems I have a problem. I did the chkdsk c:/r and I got the words about the volume. I entered y and rebooted. Now I have been running chkdsk for hours stuck at 11%. I shut it off and rebooted into chkdsk automatically and it is stuck at 11% again with the circle of dots going around. I have resorted to sending this post via my smartphone

[dmccoy]

That sounds like your hard drive is failing and would explain the slow down of your system. I recommend immediately backing up your data. Then if you want to confirm it is bad you can run a diagnostics on your hard drive using the following tool.

Backup Files
See the following link for more details
https://www.easeus.c...to-windows.html

EaseUs todo backup
https://www.easeus.c...ackup-software/

Macrium Reflect free
https://www.macrium.com/reflectfree

https://reflect.macr..._disk_image.asp

Hard drive testing:
Seagate Seatools for Windows - Run the Long Test

Please Download and Run SeaTools for Windows
 
1.  Once it starts it will scan for all drives connected to your computer. 
2.  Select drive you want to test.
3.  Select the Long Generic Test under the Basic Tests menu
4.  When the test is complete you will see the result under Test Status
5.  The test will indicate either Pass or Fail. 
6.  Provide the Results in your reply.

If you need to access the Results the Click on Help > View Log File. 

[memmons9]

Suddenly it’s on to automatic repair. It says “automatic repair couldn’t repair your PC”. My choices are shutdown or advanced options

[dmccoy]

• Select > Advanced options > Startup Settings
• After your PC restarts
• Select Safe Mode or Safe Mode with Networking
• If Safe Mode options do not work then select command prompt

[memmons9]

I get a blank light blue screen. No mouse control. No activity at all.

[dmccoy]

That’s not good. When chkdsk is shutdown it can cause issues. Do you have access to another computer to download file and create a USB or DVD?

[memmons9]

I don’t. I just did a hard reboot and the computer booted normally.

[dmccoy]

Okay that is good. Do you any media to backup your files? I recommend that you do that right away and then do the thorough testing of the hard drive with Seatools as I mentioned above.

[memmons9]

I have a seagate 1 Tbyte backup drive connected at all times and every file change is saved immediately. I have ave some business to take care of and then I will get back to this. Thanks for hanging in there with me.

[dmccoy]

Okay great. Sounds good. You are welcome.

[memmons9]

Here is the results of the two hour long generic test from the Seagate Seatools for Windows app:  I'm thinking I may have screwed up the chkdsk by turning off the computer.  I am going to go back to your directions above starting with run chkdsk down to fix the photos.

 

--------------- SeaTools for Windows v1.4.0.6 ---------------

6/7/2018 11:02:03 AM

Model Number: HGST HTS545050A7E380

Serial Number: 130617TM8513493KH16L

Firmware Revision: GG2OAC90

Long Generic - Started 6/7/2018 11:02:03 AM

Long Generic - Pass 6/7/2018 12:50:40 PM

[dmccoy]

Okay then we can rule hard drive. I recommend perform the following before doing the other steps. Please do not shutdown chkdsk even if it takes a long time to run. You may want to start this evening and run all night.

Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file