#1
Posted 28 August 2018 - 01:05 PM
#2
Posted 28 August 2018 - 02:05 PM
Please follow the steps below staring with Step 2 to help troubleshoot your system. Let me know if you have any questions.
Step 1:
Speccy
Download Speccy to your desktop
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
Copy and Paste each the commands below into the command prompt and press Enter key
1. sfc /scannow (best to run 2-3 times, rebooting after each time)
2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth
If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file
Step 3:
Download the enclosed SystemDiagnostics.zip file to your desktop
Uncompress the SystemDiagnostics.zip file to your desktop
Right clink on SystemDiagnostics.bat and select Run as Administrator
Once it is finished, it will create a SystemDiagnostics folder on your desktop
Compress the folder to a SystemDiagnostics.zip file
Upload to your reply
How to Compress/Uncompress .Zip files
Step 4:
Perform a clean boot in Windows as in the link below and test. Let me know if it works in this mode.
http://support.microsoft.com/kb/929135
Attached Files
#3
Posted 15 September 2018 - 08:16 AM
The following post on another tech forum by HelpNeederr;
Thank you very much, I changed the IP directly after my post (I was using a VPN) and until now there is no problem so I think that the IP was the problem.
Thread closed to avoid forum cross posting.
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