[Sugartooth]

Hello,

 

I have a Dell Windows 10 laptop which is close to 3 years old. Sometime last week when I went to shut it down for the night, I saw there was a Windows update, so I selected it. Ever since then, I have had a hard time turning it on. The screen reads that I have "no bootable devices". Or if the laptop is on, it will suddenly make a loud beeping noise and stop working. Something to the effect that it is collecting errors and will restart.

 

I tried doing a System Restore, but discovered I had no Restore points. What else can I try?

[Advertisements]

Hi,

Are you currently able to boot the computer into Windows?

[iMacg3]

Hi,

Are you currently able to boot the computer into Windows?

[Sugartooth]

Yes.

[iMacg3]

Hi,
 

Something to the effect that it is collecting errors and will restart.

Is the "collecting errors" message on a blue screen?

Let's run a few diagnostic tools to see what could be causing the issues. Please do this...

---------------------------------------------------
MiniToolBox

Download MiniToolBox by Farbar and save it to your desktop.

• Right-click MiniToolBox.exe and select Run as Administrator.
• Check the following boxes:
  

  Flush DNS
  Report IE Proxy Settings
  Reset IE Proxy Settings
  Report FF Proxy Settings
  Reset FF Proxy Settings
  List content of Hosts
  List IP configuration
  List Winsock Entries
  List last 10 Event Viewer log
  List Installed Programs
  List Devices
  List Users, Partitions and Memory size.
  List Minidump Files
  List Restore Points

• Click Go
• When the scan is complete, the tool will create a log (MTB.txt).
• Copy and paste the contents of MTB.txt into your next reply.

---------------------------------------------------
Event Viewer Tool

Download the Event Viewer Tool by Vino Rosso and save it to your desktop.

• Right-click VEW.exe and select Run as Administrator. <<< Important
• When the tool opens, check the following boxes:
  

  Select log to query
  System
  
  Select type to list
  Error
  Warning

• Click the Number of Events button and type 20 in the "1 to 20" box.
• Select Run
• When complete, a log will open in Notepad. (VEW.txt) Please post its contents in your next reply.

[Sugartooth]

Hi iMacg3,
 
Yes, the message is on a blue screen.

 

I have a question. Why does Vino's Event Viewer say it ran on Windows 7 when this is a Windows 10?

MiniToolBox by Farbar Version: 17-06-2016
Ran by Anna (administrator) on 08-08-2019 at 15:54:35
Running from "C:\Users\Anna\Desktop"
Microsoft Windows 10 Home (X64)
Model: Inspiron 5555 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter = Wi-Fi 2 (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
Dell Wireless 1707 802.11b/g/n (2.4GHZ) = Wi-Fi (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 13" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 14" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 15" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 16" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-1T88022
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 28-F1-0E-04-11-6B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : Dell Wireless 1707 802.11b/g/n (2.4GHZ)
Physical Address. . . . . . . . . : 94-53-30-89-9B-1D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #5
Physical Address. . . . . . . . . : EA-4E-06-67-CE-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #6
Physical Address. . . . . . . . . : E8-4E-06-67-CE-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
Physical Address. . . . . . . . . : E8-4E-06-67-CE-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:204:d002:1a59::5dbd(Preferred)
Lease Obtained. . . . . . . . . . : Thursday, August 8, 2019 10:37:17 AM
Lease Expires . . . . . . . . . . : Tuesday, August 13, 2019 1:22:19 AM
IPv6 Address. . . . . . . . . . . : 2601:204:d002:1a59:c172:f3b8:9148:5ac7(Preferred)
Temporary IPv6 Address. . . . . . : 2601:204:d002:1a59:990c:d77e:782:c14e(Preferred)
Link-local IPv6 Address . . . . . : fe80::c172:f3b8:9148:5ac7%6(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.29(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, August 8, 2019 10:37:15 AM
Lease Expires . . . . . . . . . . : Thursday, August 15, 2019 1:11:58 PM
Default Gateway . . . . . . . . . : fe80::250:f1ff:fe80:0%6
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 736644614
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-20-42-00-70-28-F1-0E-04-11-6B
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Server: cdns01.comcast.net
Address: 75.75.75.75

Name: google.com
Addresses: 2607:f8b0:4005:80a::200e
172.217.6.78


Pinging google.com [2607:f8b0:4005:80b::200e] with 32 bytes of data:
Reply from 2607:f8b0:4005:80b::200e: time=20ms
Reply from 2607:f8b0:4005:80b::200e: time=22ms

Ping statistics for 2607:f8b0:4005:80b::200e:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 22ms, Average = 21ms
Server: cdns01.comcast.net
Address: 75.75.75.75

Name: yahoo.com
Addresses: 2001:4998:58:1836::10
2001:4998:58:1836::11
2001:4998:44:41d::4
2001:4998:c:1023::4
2001:4998:c:1023::5
2001:4998:44:41d::3
98.138.219.231
72.30.35.9
98.138.219.232
98.137.246.7
72.30.35.10
98.137.246.8


Pinging yahoo.com [2001:4998:58:1836::10] with 32 bytes of data:
Reply from 2001:4998:58:1836::10: time=92ms
Reply from 2001:4998:58:1836::10: time=94ms

Ping statistics for 2001:4998:58:1836::10:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 92ms, Maximum = 94ms, Average = 93ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
21...28 f1 0e 04 11 6b ......Realtek PCIe FE Family Controller
2...94 53 30 89 9b 1d ......Dell Wireless 1707 802.11b/g/n (2.4GHZ)
9...ea 4e 06 67 ce ea ......Microsoft Wi-Fi Direct Virtual Adapter #5
22...e8 4e 06 67 ce ea ......Microsoft Wi-Fi Direct Virtual Adapter #6
6...e8 4e 06 67 ce ea ......Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.29 35
10.0.0.0 255.255.255.0 On-link 10.0.0.29 291
10.0.0.29 255.255.255.255 On-link 10.0.0.29 291
10.0.0.255 255.255.255.255 On-link 10.0.0.29 291
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 10.0.0.29 291
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 10.0.0.29 291
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
6 291 ::/0 fe80::250:f1ff:fe80:0
1 331 ::1/128 On-link
6 291 2601:204:d002:1a59::/64 On-link
6 291 2601:204:d002:1a59::5dbd/128
On-link
6 291 2601:204:d002:1a59:990c:d77e:782:c14e/128
On-link
6 291 2601:204:d002:1a59:c172:f3b8:9148:5ac7/128
On-link
6 291 fe80::/64 On-link
6 291 fe80::c172:f3b8:9148:5ac7/128
On-link
1 331 ff00::/8 On-link
6 291 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [24064] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [341920] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67072] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [84992] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [80896] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [401968] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/08/2019 02:13:06 PM) (Source: MsiInstaller) (User: DESKTOP-1T88022)
Description: Product: Dell SupportAssist -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: WickInstaller.1.5CE21306_A484_4807_9F74_29446153A569, location: C:\Program Files\Dell\SupportAssistAgent\PCDr\Installer\SupportAssist_6.0.6992.1111_x64.exe, command: --INTERNAL_UninstallFromMsm

Error: (08/08/2019 01:12:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 68.0.1.7137, time stamp: 0x5d2f6e3d
Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745
Exception code: 0xc0000374
Fault offset: 0x00000000000f479b
Faulting process id: 0x740
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3
Faulting package full name: firefox.exe4
Faulting package-relative application ID: firefox.exe5

Error: (08/08/2019 10:44:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: backgroundTaskHost.exe, version: 10.0.17134.1, time stamp: 0xcb43d9c5
Faulting module name: SharedLibrary.dll, version: 2.1.27427.0, time stamp: 0x5c771085
Exception code: 0x00001001
Fault offset: 0x000000000087b46f
Faulting process id: 0x2150
Faulting application start time: 0xbackgroundTaskHost.exe0
Faulting application path: backgroundTaskHost.exe1
Faulting module path: backgroundTaskHost.exe2
Report Id: backgroundTaskHost.exe3
Faulting package full name: backgroundTaskHost.exe4
Faulting package-relative application ID: backgroundTaskHost.exe5

Error: (08/08/2019 10:42:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Faulting module name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Exception code: 0xc000041d
Fault offset: 0x00000000000041d0
Faulting process id: 0x273c
Faulting application start time: 0xquickset.exe0
Faulting application path: quickset.exe1
Faulting module path: quickset.exe2
Report Id: quickset.exe3
Faulting package full name: quickset.exe4
Faulting package-relative application ID: quickset.exe5

Error: (08/08/2019 10:42:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Faulting module name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Exception code: 0xc0000005
Fault offset: 0x00000000000041d0
Faulting process id: 0x273c
Faulting application start time: 0xquickset.exe0
Faulting application path: quickset.exe1
Faulting module path: quickset.exe2
Report Id: quickset.exe3
Faulting package full name: quickset.exe4
Faulting package-relative application ID: quickset.exe5

Error: (08/08/2019 10:14:28 AM) (Source: Application Hang) (User: )
Description: The program SkypeApp.exe version 8.50.0.38 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: aca4

Start Time: 01d54e083058b104

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe

Report Id: 994c77b0-c4c8-412f-887e-6dc0384e3725

Faulting package full name: Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c

Faulting package-relative application ID: App

Error: (08/08/2019 09:43:01 AM) (Source: Application Error) (User: )
Description: Faulting application name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Faulting module name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Exception code: 0xc000041d
Fault offset: 0x00000000000041d0
Faulting process id: 0xd3b8
Faulting application start time: 0xquickset.exe0
Faulting application path: quickset.exe1
Faulting module path: quickset.exe2
Report Id: quickset.exe3
Faulting package full name: quickset.exe4
Faulting package-relative application ID: quickset.exe5

Error: (08/08/2019 09:42:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Faulting module name: quickset.exe, version: 10.17.6.3, time stamp: 0x554804a8
Exception code: 0xc0000005
Fault offset: 0x00000000000041d0
Faulting process id: 0xd3b8
Faulting application start time: 0xquickset.exe0
Faulting application path: quickset.exe1
Faulting module path: quickset.exe2
Report Id: quickset.exe3
Faulting package full name: quickset.exe4
Faulting package-relative application ID: quickset.exe5

Error: (08/08/2019 09:40:51 AM) (Source: Service1) (User: )
Description: Failed in handling the PowerEvent. The error that occurred was: System.ArgumentOutOfRangeException: Time-out interval must be less than 2^32-2.
Parameter name: dueTm
at System.Threading.Timer..ctor(TimerCallback callback, Object state, TimeSpan dueTime, TimeSpan period)
at OTBSurvey.Controller.SetSurveyRequestTimer()
at OTBSurvey.OTBSurveyService.OnPowerEvent(PowerBroadcastStatus powerStatus)
at System.ServiceProcess.ServiceBase.DeferredPowerEvent(Int32 eventType, IntPtr eventData).

Error: (08/08/2019 02:34:27 AM) (Source: SupportAssistAgent) (User: )
Description: An exception occurred in session change of service start: Object reference not set to an instance of an object.


System errors:
=============
Error: (08/08/2019 11:44:46 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)UnavailableUnavailable

Error: (08/08/2019 11:37:36 AM) (Source: DCOM) (User: DESKTOP-1T88022)
Description: "C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe" -ServerName:ContentProcess.AppX6z3cwk4fvgady6zya12j1cw28d228a7k.mca298Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe!ContentProcessUnavailableUnavailable

Error: (08/08/2019 11:37:36 AM) (Source: DCOM) (User: DESKTOP-1T88022)
Description: "C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe" -ServerName:ContentProcess.AppX6z3cwk4fvgady6zya12j1cw28d228a7k.mca298Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe!ContentProcessUnavailableUnavailable

Error: (08/08/2019 11:09:10 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (08/08/2019 10:51:30 AM) (Source: BugCheck) (User: )
Description: 0x00000154 (0xffff9280d6b95000, 0xffffe88021860110, 0x0000000000000002, 0x0000000000000000)C:\WINDOWS\MEMORY.DMPb3252eb0-828a-496e-85f6-2bf4825aeda8

Error: (08/08/2019 10:45:03 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscBrokerManagerUnavailableNT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (08/08/2019 10:43:02 AM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (08/08/2019 10:42:55 AM) (Source: DCOM) (User: DESKTOP-1T88022)
Description: application-specificLocalLaunchWindows.SecurityCenter.WscCloudBackupProviderUnavailableDESKTOP-1T88022AnnaS-1-5-21-5170115-1249461234-645129025-1002LocalHost (Using LRPC)UnavailableUnavailable

Error: (08/08/2019 10:42:38 AM) (Source: cdrom) (User: )
Description: The driver detected a controller error on \Device\CdRom0.

Error: (08/08/2019 10:41:44 AM) (Source: Service Control Manager) (User: )
Description: The Dell Help & Support service failed to start due to the following error:
%%1053 = The service did not respond to the start or control request in a timely fashion.



Microsoft Office Sessions:
=========================
Error: (08/08/2019 02:13:06 PM) (Source: MsiInstaller)(User: DESKTOP-1T88022)
Description: Product: Dell SupportAssist -- Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: WickInstaller.1.5CE21306_A484_4807_9F74_29446153A569, location: C:\Program Files\Dell\SupportAssistAgent\PCDr\Installer\SupportAssist_6.0.6992.1111_x64.exe, command: --INTERNAL_UninstallFromMsm(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (08/08/2019 01:12:42 PM) (Source: Application Error)(User: )
Description: firefox.exe68.0.1.71375d2f6e3dntdll.dll10.0.17134.7997f828745c000037400000000000f479b74001d54e1f6f9c1d67C:\Program Files (x86)\Mozilla Firefox\firefox.exeC:\WINDOWS\SYSTEM32\ntdll.dllc1c06519-b0be-4076-a1cb-f28f16c9f49c

Error: (08/08/2019 10:44:55 AM) (Source: Application Error)(User: )
Description: backgroundTaskHost.exe10.0.17134.1cb43d9c5SharedLibrary.dll2.1.27427.05c77108500001001000000000087b46f215001d54e104adc16c3C:\WINDOWS\system32\backgroundTaskHost.exeC:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.1_2.1.27427.0_x64__8wekyb3d8bbwe\SharedLibrary.dll1447fa2a-66fe-467a-80ec-3b95bf47ae0dMicrosoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbweApp

Error: (08/08/2019 10:42:24 AM) (Source: Application Error)(User: )
Description: quickset.exe10.17.6.3554804a8quickset.exe10.17.6.3554804a8c000041d00000000000041d0273c01d54e1089a82ed7C:\Program Files\Dell\QuickSet\quickset.exeC:\Program Files\Dell\QuickSet\quickset.exe95c1426d-18fe-4461-904b-d2f9008ac412

Error: (08/08/2019 10:42:09 AM) (Source: Application Error)(User: )
Description: quickset.exe10.17.6.3554804a8quickset.exe10.17.6.3554804a8c000000500000000000041d0273c01d54e1089a82ed7C:\Program Files\Dell\QuickSet\quickset.exeC:\Program Files\Dell\QuickSet\quickset.exeef38ecb6-3f19-471c-bd19-1ae74f417249

Error: (08/08/2019 10:14:28 AM) (Source: Application Hang)(User: )
Description: SkypeApp.exe8.50.0.38aca401d54e083058b1044294967295C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5c\SkypeApp.exe994c77b0-c4c8-412f-887e-6dc0384e3725Microsoft.SkypeApp_14.50.38.0_x64__kzf8qxf38zg5cApp

Error: (08/08/2019 09:43:01 AM) (Source: Application Error)(User: )
Description: quickset.exe10.17.6.3554804a8quickset.exe10.17.6.3554804a8c000041d00000000000041d0d3b801d54e083e6cb883C:\Program Files\Dell\QuickSet\quickset.exeC:\Program Files\Dell\QuickSet\quickset.exe288ade7e-f342-4e77-8c88-aa8085e84584

Error: (08/08/2019 09:42:43 AM) (Source: Application Error)(User: )
Description: quickset.exe10.17.6.3554804a8quickset.exe10.17.6.3554804a8c000000500000000000041d0d3b801d54e083e6cb883C:\Program Files\Dell\QuickSet\quickset.exeC:\Program Files\Dell\QuickSet\quickset.exeda1def4b-cd70-4132-9202-7c5cb82c3895

Error: (08/08/2019 09:40:51 AM) (Source: Service1)(User: )
Description: Failed in handling the PowerEvent. The error that occurred was: System.ArgumentOutOfRangeException: Time-out interval must be less than 2^32-2.
Parameter name: dueTm
at System.Threading.Timer..ctor(TimerCallback callback, Object state, TimeSpan dueTime, TimeSpan period)
at OTBSurvey.Controller.SetSurveyRequestTimer()
at OTBSurvey.OTBSurveyService.OnPowerEvent(PowerBroadcastStatus powerStatus)
at System.ServiceProcess.ServiceBase.DeferredPowerEvent(Int32 eventType, IntPtr eventData).

Error: (08/08/2019 02:34:27 AM) (Source: SupportAssistAgent)(User: )
Description: An exception occurred in session change of service start: Object reference not set to an instance of an object.


CodeIntegrity Errors:
===================================
Date: 2019-07-25 01:04:18.513
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files (x86)\Avira\Antivirus\AviraSecurityCenterAgent.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Avira\Antivirus\libcurl.dll that did not meet the Custom 3 / Antimalware signing level requirements.

Date: 2019-07-23 16:55:32.331
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.889
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.869
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.848
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.830
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.810
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.781
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.760
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.

Date: 2019-07-23 16:55:31.729
Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume3\Program Files (x86)\Dropbox\Client\DropboxExt64.27.0.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 19.012.20035 - Adobe Systems Incorporated)
Adobe Flash Player 32 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 32.0.0.223 - Adobe)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 7.5.1.1828 - Amazon Services LLC)
AMD Catalyst Install Manager (HKLM\...\{4A04AD5F-67AC-079E-8ACD-2E38E25E39E7}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Avira (HKLM-x32\...\{21a0516b-5dd7-4dee-9d36-85ebdc37aa45}) (Version: 1.2.135.51949 - Avira Operations GmbH & Co. KG)
Avira (HKLM-x32\...\{42F08141-3F60-46FF-A5B4-08C4783DACFE}) (Version: 1.2.135.51949 - Avira Operations GmbH & Co. KG) Hidden
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.1907.1514 - Avira Operations GmbH & Co. KG)
Avira Phantom VPN (HKLM-x32\...\Avira Phantom VPN) (Version: 2.28.2.29055 - Avira Operations GmbH & Co. KG)
Avira Software Updater (HKLM-x32\...\{9A748448-7435-49AD-B175-087292C52A2E}) (Version: 2.0.6.17105 - Avira Operations GmbH & Co. KG)
Avira System Speedup (HKLM-x32\...\Avira System Speedup_is1) (Version: 4.7.0.7260 - Avira Operations GmbH & Co. KG)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{AF312B06-5C5C-468E-89B3-BE6DE2645722}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{0A4EF0E6-A912-4CDE-A7F3-6E56E7C13A2F}) (Version: 1.1.6 - Cisco Systems, Inc.)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 12 - CyberLink Corp.)
Dell Customer Connect (HKLM-x32\...\{04A41EBC-AB30-4574-A14D-E0CDFE31AB70}) (Version: 1.5.1.0 - Dell Inc.)
Dell Digital Delivery Services (HKLM-x32\...\{4E63542A-F61E-4A6C-9732-13F3425C1758}) (Version: 4.0.34.0 - Dell Inc.)
Dell Help & Support (HKLM\...\{8917AEA5-01A5-476F-AA27-A52EA6C94212}) (Version: 2.6.1.0 - Dell Inc.) Hidden
Dell Help & Support (HKLM-x32\...\InstallShield_{8917AEA5-01A5-476F-AA27-A52EA6C94212}) (Version: 2.6.1.0 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\InstallShield_{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\{122666A9-2995-4E47-A75E-6423A827B7AF}) (Version: 2.2.0.253 - Dell Inc.)
Dell Update - SupportAssist Update Plugin (HKLM\...\{6DE68941-66DE-48DE-9C80-FE60C9DE0AD4}) (Version: 4.0.1.5857 - Dell Inc.) Hidden
Dell Update - SupportAssist Update Plugin (HKLM-x32\...\{1dbe752f-b00e-4567-9276-141812b20d28}) (Version: 4.0.1.5857 - Dell Inc.)
Dell Update (HKLM-x32\...\{5EBBC1DA-975F-44A0-B438-F325BCD45577}) (Version: 3.0.1 - Dell Inc.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Dropbox (HKLM-x32\...\Dropbox) (Version: 78.4.119 - Dropbox, Inc.)
Dropbox 20 GB (HKLM-x32\...\{84D8451D-2ED6-3A59-ABA5-2A447F7C6310}) (Version: 4.1.2.0 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.189.1 - Dropbox, Inc.) Hidden
Java 8 Update 221 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180221F0}) (Version: 8.0.2210.11 - Oracle Corporation)
Malwarebytes version 3.8.3.2965 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.8.3.2965 - Malwarebytes)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.6.9060.3 - Waves Audio Ltd.) Hidden
Medical Terminology for Health Professions (HKLM-x32\...\Medical Terminology for Health Professions_is1) (Version: - Cengage Delmar Learning)
Microsoft Office Home and Student 2016 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 16.0.11901.20176 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.123.0624.0005 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (HKLM\...\{2DFD8316-9EF1-3210-908C-4CB61961C1AC}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{527BBE2F-1FED-3D8B-91CB-4DB0F838E69E}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{CA8A885F-E95B-3FC6-BB91-F4D9377C7686}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Mozilla Firefox 68.0.1 (x64 en-US) (HKLM\...\Mozilla Firefox 68.0.1 (x64 en-US)) (Version: 68.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 53.0 - Mozilla)
NewBlue Video Essentials for Windows (HKLM-x32\...\NewBlue Video Essentials for Windows) (Version: 3.0 - NewBlue)
OEM Application Profile (HKLM-x32\...\{B4B7FD8F-06FC-E277-4F29-8F75F8281D8F}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.11901.20176 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.11901.20176 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.11901.20176 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.11901.20176 - Microsoft Corporation) Hidden
proDAD Adorage 3.0 (HKLM-x32\...\proDAD-Adorage-3.0) (Version: 3.0.114.1 - proDAD GmbH)
Product Registration (HKLM\...\{48114909-3C3B-43E6-BF98-AE9C396500A3}) (Version: 3.0.127.0 - Dell Inc.) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 10.0.1.3 - Qualcomm Atheros)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.17.006 - Dell Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8142 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver and Utility (HKLM-x32\...\{9C049509-055C-4CFF-A116-1D12312225EB}) (Version: 1.00.0281 - REALTEK Semiconductor Corp.)
Sandboxie 5.26 (64-bit) (HKLM\...\Sandboxie) (Version: 5.26 - Sandboxie Holdings, LLC)
Skype version 8.46 (HKLM-x32\...\Skype_is1) (Version: 8.46 - Skype Technologies S.A.)
SmartByte Drivers and Services (HKLM\...\{01F01829-4C5A-41B0-8198-0BDD02B34C47}) (Version: 2.0.643 - Rivet Networks)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{16AD6161-2E47-4BF1-AA77-0946EFE93E08}) (Version: 2.61.0.0 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 5056.32 MB
Available physical RAM: 1827.53 MB
Total Virtual: 7744.32 MB
Available Virtual: 3088.34 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:452.32 GB) (Free:389.18 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-1T88022

Administrator Anna DefaultAccount
Guest WDAGUtilityAccount

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\080819-39546-01.dmp
========================= Restore Points ==================================


**** End of log ****

 

Vino's Event Viewer v01c run on Windows 7 in English
Report run at 08/08/2019 4:00:40 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/08/2019 5:36:27 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/08/2019 5:07:31 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/08/2019 12:57:12 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 28/07/2019 7:55:39 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 28/07/2019 4:01:37 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 26/07/2019 5:39:33 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 25/07/2019 4:22:29 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 23/07/2019 8:55:16 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 20/07/2019 9:24:37 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 19/07/2019 3:47:50 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/07/2019 7:36:25 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 06/07/2019 3:58:34 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 21/06/2019 1:02:16 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/04/2019 8:05:02 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/04/2019 3:30:56 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 23/03/2019 6:27:05 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 01/02/2019 11:17:08 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/01/2019 7:17:33 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/12/2018 3:58:23 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 05/11/2018 7:20:16 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/08/2019 6:44:46 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 08/08/2019 6:37:36 PM
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe!ContentProcess as Unavailable/Unavailable. The error: "298" Happened while starting this command: "C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe" -ServerName:ContentProcess.AppX6z3cwk4fvgady6zya12j1cw28d228a7k.mca

Log: 'System' Date/Time: 08/08/2019 6:37:36 PM
Type: Error Category: 0
Event: 10001 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe!ContentProcess as Unavailable/Unavailable. The error: "298" Happened while starting this command: "C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe" -ServerName:ContentProcess.AppX6z3cwk4fvgady6zya12j1cw28d228a7k.mca

Log: 'System' Date/Time: 08/08/2019 6:09:10 PM
Type: Error Category: 0
Event: 14 Source: Volsnap
The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Log: 'System' Date/Time: 08/08/2019 5:51:30 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000154 (0xffff9280d6b95000, 0xffffe88021860110, 0x0000000000000002, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b3252eb0-828a-496e-85f6-2bf4825aeda8.

Log: 'System' Date/Time: 08/08/2019 5:45:03 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID Windows.SecurityCenter.WscBrokerManager and APPID Unavailable to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 08/08/2019 5:43:02 PM
Type: Error Category: 0
Event: 11 Source: cdrom
The driver detected a controller error on \Device\CdRom0.

Log: 'System' Date/Time: 08/08/2019 5:42:55 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID Windows.SecurityCenter.WscCloudBackupProvider and APPID Unavailable to the user DESKTOP-1T88022\Anna SID (S-1-5-21-5170115-1249461234-645129025-1002) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 08/08/2019 5:42:38 PM
Type: Error Category: 0
Event: 11 Source: cdrom
The driver detected a controller error on \Device\CdRom0.

Log: 'System' Date/Time: 08/08/2019 5:41:44 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Dell Help & Support service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 08/08/2019 5:41:44 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Dell Help & Support service to connect.

Log: 'System' Date/Time: 08/08/2019 5:41:38 PM
Type: Error Category: 0
Event: 11 Source: cdrom
The driver detected a controller error on \Device\CdRom0.

Log: 'System' Date/Time: 08/08/2019 5:40:58 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Dell Customer Connect service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 08/08/2019 5:40:58 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Dell Customer Connect service to connect.

Log: 'System' Date/Time: 08/08/2019 5:39:44 PM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The Realtek DHCP Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 08/08/2019 5:37:43 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 08/08/2019 5:37:42 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The DDVCollectorSvcApi service depends on the DDVDataCollector service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 08/08/2019 5:37:42 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The DDVDataCollector service depends on the DDVRulesProcessor service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 08/08/2019 5:37:42 PM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The DDVDataCollector service depends on the DDVRulesProcessor service which failed to start because of the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 08/08/2019 5:37:42 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The DDVRulesProcessor service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/08/2019 10:50:34 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x51f2e60 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:50:24 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x574d9b0 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:47:14 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x5f8c4fe for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:38:58 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x796538 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:38:55 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1b82f4b8 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:31:13 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x4a6b7e2 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:22:02 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1b7a1f98 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:06:32 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1b7e4140 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 10:06:28 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1b76e018 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 9:56:32 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x674b908 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 9:56:30 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x76c040 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 9:14:11 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x9c6ea0 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 9:08:24 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x524aaa for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 9:08:21 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x37260c for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 8:58:15 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1ab6098 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 8:58:15 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1b729c28 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 8:58:13 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x23acf10 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 8:57:48 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1faaf30 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 8:57:47 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0xa9cc30 for Disk 0 (PDO name: \Device\00000024) was retried.

Log: 'System' Date/Time: 08/08/2019 8:56:32 PM
Type: Warning Category: 0
Event: 153 Source: Disk
The IO operation at logical block address 0x1a99278 for Disk 0 (PDO name: \Device\00000024) was retried.

[iMacg3]

Hi,
 

I have a question. Why does Vino's Event Viewer say it ran on Windows 7 when this is a Windows 10?

Most likely, the tool hasn't been updated for Windows 10 and incorrectly shows the OS as Windows 7.

I recommend you back up any important data from the computer to external media - there are some signs the hard disk may be failing.

Log: 'System' Date/Time: 08/08/2019 6:09:10 PM
Type: Error Category: 0
Event: 14 Source: Volsnap
The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Once you have backed up the data, please run a hard disk test with GSmartControl:

---------------------------------------------------
GSmartControl

Download gsmartcontrol and save it to your desktop.

• Extract the .zip file to your desktop. (Right-click the file, and select Extract)
• Double-click on gsmartcontrol.exe
• A list of hard drives will appear, single-click each disk to see Drive Information and identify your drive.
  note: most machines will only have one or two entries, but an easy way to identify your drive is by its size.
• Double-click on the hard drive to see detailed Device Information
• Click on the Attributes tab, do you see any red or pink entries like the ones below? Please list the names in your next reply if there are any.
  
• Click on the Perform Tests tab.
• Select Extended Self-Test and click Execute.
  note: this test can take several hours to run
• Allow the test to complete, the results will be displayed at the bottom.
• Please post the result of the scan in your next reply.

[Sugartooth]

Hello again,

 

Out of curiosity, I have been using my laptop to binge on Netflix and youtube. Could that have anything to do with this problem?

 

There were no red or pink entries under the Attributes tab.

 

I ran the Extended Self-Test twice. Both times, it listed Test Result: Interrupted (host reset). Check the Self-test log for more information.

 

This is the result of the second scan.

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     TOSHIBA MQ01ABF050
Serial Number:    86ITTS6LT
LU WWN Device Id: 5 000039 731e0872e
Firmware Version: AM0P2D
User Capacity:    500,107,862,016 bytes [500 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Thu Aug 08 19:36:36 2019 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (  41)    The self-test routine was interrupted
                    by the host with a hard or soft reset.
Total time to complete Offline
data collection:         (  120) seconds.
Offline data collection
capabilities:              (0x5b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    No Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 124) minutes.
SCT capabilities:            (0x003d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 128
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   050    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   100   100   001    Pre-fail  Always       -       1409
  5 Reallocated_Sector_Ct   0x0033   100   100   050    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   086   086   000    Old_age   Always       -       5864
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       7026
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       57
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       39
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       8479
194 Temperature_Celsius     0x0022   100   100   000    Old_age   Always       -       37 (Min/Max 12/42)
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       513
240 Head_Flying_Hours       0x0032   086   086   000    Old_age   Always       -       5837
241 Total_LBAs_Written      0x0032   100   100   000    Old_age   Always       -       32208554345
242 Total_LBAs_Read         0x0032   100   100   000    Old_age   Always       -       45868390204
254 Free_Fall_Sensor        0x0032   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
ATA Error Count: 513 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 513 occurred at disk power-on lifetime: 5861 hours (244 days + 5 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  84 41 08 37 7f 75 40  Error: ICRC, ABRT at LBA = 0x00757f37 = 7700279

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 80 08 b8 7e 75 40 00      03:00:54.099  READ FPDMA QUEUED
  61 08 f8 10 e3 74 40 00      03:00:53.808  WRITE FPDMA QUEUED
  61 08 f0 10 ef 74 40 00      03:00:53.808  WRITE FPDMA QUEUED
  61 18 e8 50 25 b8 40 00      03:00:53.807  WRITE FPDMA QUEUED
  61 08 e0 d0 27 b8 40 00      03:00:53.807  WRITE FPDMA QUEUED

Error 512 occurred at disk power-on lifetime: 5859 hours (244 days + 3 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  84 41 28 6f cc a9 40  Error: ICRC, ABRT at LBA = 0x00a9cc6f = 11127919

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 40 28 30 cc a9 40 00      00:46:15.317  READ FPDMA QUEUED
  60 40 20 98 13 9b 40 00      00:46:15.316  READ FPDMA QUEUED
  60 40 18 d8 13 9b 40 00      00:46:15.316  READ FPDMA QUEUED
  60 3b 10 58 14 9b 40 00      00:46:15.314  READ FPDMA QUEUED
  60 40 08 58 13 9b 40 00      00:46:15.307  READ FPDMA QUEUED

Error 511 occurred at disk power-on lifetime: 5858 hours (244 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  84 41 88 17 a9 2b 40  Error: ICRC, ABRT at LBA = 0x002ba917 = 2861335

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 00 88 18 a8 2b 40 00      00:16:16.728  READ FPDMA QUEUED
  60 08 80 c8 d7 78 40 00      00:16:16.724  READ FPDMA QUEUED
  60 08 78 c0 d7 78 40 00      00:16:16.714  READ FPDMA QUEUED
  61 08 70 e8 2d 6c 40 00      00:16:16.712  WRITE FPDMA QUEUED
  60 08 68 58 cf 78 40 00      00:16:16.710  READ FPDMA QUEUED

Error 510 occurred at disk power-on lifetime: 5858 hours (244 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  84 41 b8 a7 65 ef 40  Error: ICRC, ABRT at LBA = 0x00ef65a7 = 15689127

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 40 b8 68 65 ef 40 00      00:03:56.666  READ FPDMA QUEUED
  60 38 b0 68 d0 ee 40 00      00:03:56.643  READ FPDMA QUEUED
  60 40 a8 50 63 ef 40 00      00:03:56.630  READ FPDMA QUEUED
  60 20 a0 ba 0a 21 40 00      00:03:56.619  READ FPDMA QUEUED
  60 22 98 e0 e1 33 40 00      00:03:56.613  READ FPDMA QUEUED

Error 509 occurred at disk power-on lifetime: 5858 hours (244 days + 2 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  84 41 78 11 52 89 40  Error: ICRC, ABRT at LBA = 0x00895211 = 8999441

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  60 40 78 d2 51 89 40 00      00:03:39.317  READ FPDMA QUEUED
  60 18 70 5c 90 84 40 00      00:03:39.300  READ FPDMA QUEUED
  60 20 68 09 cd b5 40 00      00:03:39.291  READ FPDMA QUEUED
  60 08 60 1e 2f d9 40 00      00:03:39.270  READ FPDMA QUEUED
  60 18 58 d4 92 84 40 00      00:03:39.270  READ FPDMA QUEUED

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Interrupted (host reset)      90%      5864         -
# 2  Extended offline    Interrupted (host reset)      90%      5863         -
# 3  Short offline       Completed without error       00%      5847         -
# 4  Short offline       Completed without error       00%      5846         -
# 5  Short offline       Aborted by host               80%      5846         -
# 6  Short offline       Completed without error       00%      5834         -
# 7  Short offline       Aborted by host               60%      5834         -
# 8  Short offline       Aborted by host               70%      5832         -
# 9  Short offline       Completed without error       00%      5823         -
#10  Short offline       Aborted by host               90%      5813         -
#11  Short offline       Aborted by host               60%      5813         -
#12  Short offline       Completed without error       00%      5811         -
#13  Short offline       Completed without error       00%      2479         -
#14  Short offline       Aborted by host               50%      1853         -
#15  Short offline       Completed without error       00%      1721         -
#16  Short offline       Completed without error       00%      1531         -
#17  Short offline       Completed without error       00%      1210         -
#18  Short offline       Completed without error       00%      1083         -
#19  Short offline       Completed without error       00%       615         -
#20  Short offline       Completed without error       00%       257         -
#21  Short offline       Completed without error       00%       112         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

 

 

[iMacg3]

Hi,

Watching Netflix/YouTube shouldn't cause these issues.

Let's try running the chkdsk utility:

---------------------------------------------------
chkdsk /r

Press the Windows Key + R. This will open the Run box.
Type CMD and press Ctrl + Shift + Enter.
A command prompt window will open. Type chkdsk /r (note the space between chkdsk and /r) and press Enter.

A message will appear stating that chkdsk will schedule the disk check until the next reboot. Press Y to continue.

Restart your computer. Before Windows loads, chkdsk will begin scanning your hard drive for bad sectors and attempt to repair them. This may take some time.

Once it is complete, your computer will boot to Windows.

• Press the Windows Key + R. Type eventvwr and press Enter.
• The Event Viewer window will open.
• In the left pane, expand "Windows Logs" and then click on Application.
• In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
• Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
• Click on that Wininit entry to select it.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

[Sugartooth]

Hello,

 

I'm not able to run the chkdsk utility. This is the message I receive: Access denied as you do not have sufficient privileges or the disk may be locked by another process. You have to invoke this utility running in elevated mode and make sure the disk is unlocked.

 

I am the only one who uses my laptop, so it must be locked by another process?

 

[iMacg3]

Click the Start button, type Command Prompt, right click "Command Prompt" in the results and select Run as Administrator. Attempt to run chkdsk from the command prompt - do you still receive the error message?

[Sugartooth]

Here it is. Took around 2 hours to run.

 

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 8/9/2019 6:10:07 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DESKTOP-1T88022
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x14ff8.
Cleaning up instance tags for file 0x1865e.
498944 file records processed.


File verification completed.
17079 large file records processed.


0 bad file records processed.



Stage 2: Examining file name linkage ...
2828 reparse records processed.


637134 index entries processed.


Index verification completed.
0 unindexed files scanned.


0 unindexed files recovered to lost and found.


2828 reparse records processed.



Stage 3: Examining security descriptors ...
Cleaning up 7342 unused index entries from index $SII of file 0x9.
Cleaning up 7342 unused index entries from index $SDH of file 0x9.
Cleaning up 7342 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
69096 data files processed.


CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
498928 files processed.


File data verification completed.

Stage 5: Looking for bad, free clusters ...
101538452 free clusters processed.


Free space verification is complete.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

474296319 KB total disk space.
67330684 KB in 358446 files.
225948 KB in 69099 indexes.
0 KB in bad sectors.
585875 KB in use by the system.
65536 KB occupied by the log file.
406153812 KB available on disk.

4096 bytes in each allocation unit.
118574079 total allocation units on disk.
101538453 allocation units available on disk.

Internal Info:
00 9d 07 00 ef 85 06 00 d0 75 0c 00 00 00 00 00 .........u......
0e 0a 00 00 fe 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-08-10T01:10:07.986303700Z" />
<EventRecordID>133933</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-1T88022</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0x14ff8.
Cleaning up instance tags for file 0x1865e.
498944 file records processed.


File verification completed.
17079 large file records processed.


0 bad file records processed.



Stage 2: Examining file name linkage ...
2828 reparse records processed.


637134 index entries processed.


Index verification completed.
0 unindexed files scanned.


0 unindexed files recovered to lost and found.


2828 reparse records processed.



Stage 3: Examining security descriptors ...
Cleaning up 7342 unused index entries from index $SII of file 0x9.
Cleaning up 7342 unused index entries from index $SDH of file 0x9.
Cleaning up 7342 unused security descriptors.
CHKDSK is compacting the security descriptor stream
Security descriptor verification completed.
69096 data files processed.


CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
498928 files processed.


File data verification completed.

Stage 5: Looking for bad, free clusters ...
101538452 free clusters processed.


Free space verification is complete.
Correcting errors in the Volume Bitmap.

Windows has made corrections to the file system.
No further action is required.

474296319 KB total disk space.
67330684 KB in 358446 files.
225948 KB in 69099 indexes.
0 KB in bad sectors.
585875 KB in use by the system.
65536 KB occupied by the log file.
406153812 KB available on disk.

4096 bytes in each allocation unit.
118574079 total allocation units on disk.
101538453 allocation units available on disk.

Internal Info:
00 9d 07 00 ef 85 06 00 d0 75 0c 00 00 00 00 00 .........u......
0e 0a 00 00 fe 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

[iMacg3]

How is the computer doing?

[Sugartooth]

Hello,

 

It's about the same. When I turned it on today, the Dell SupportAssist came on and it read: Your system seems to be having trouble starting. Dell SupportAssist is scanning your hardware for a possible cause. After the scan, there was a loud beep, something flashed too quickly on the screen for me to read, then: Hardware scan complete with no issues. No bootable devices were found! Possible causes could be a corrupt OS image or a boot device is not enabled in BIOS setup. I then clicked on the Shutdown button and restarted the laptop and it started.

 

However, when I tried to reply to you, I got a Blue Screen which read: Your PC ran into a problem and needs to restart. We're collecting information and will restart the computer for you. When it restarted, it read: No bootable devices. I clicked the Shutdown button and restarted it again.

[iMacg3]

Hi,

Is there an error message/stop code at the blue screen?

[Sugartooth]

Hello again,

 

I'm not sure. I was trying to write everything down and it disappeared before I could catch it all. When it happens again, I'll be sure to check for it. Thank you for all your help so far.