[FXRStuarty]

I am trying to reset an Acer Laptop. It doesnt want to reset ad now, the laptop having started doing something, it will not let me get back to Windows. The message I receive is shown in the attachment.

 

Grateful for any help to get this laptop working again and then to get it reset.

 

Thanks

Attached Thumbnails

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Hey FXRStuarty,

 

Have you tried to download the media creation tool and doing the reinstall that way?

 

https://www.microsoft.com/en-us/software-download/windows10

[KiwiProbie]

Hey FXRStuarty,

 

Have you tried to download the media creation tool and doing the reinstall that way?

 

https://www.microsoft.com/en-us/software-download/windows10

[FXRStuarty]

Hey FXRStuarty,
 
Have you tried to download the media creation tool and doing the reinstall that way?
 
https://www.microsof...nload/windows10

KiwiProbie,

Thanks for your response.

I have not tried downloading the tool you mention. I cannot now open Windows on the laptop and therefore I may be a bit stuffed!

Edited by FXRStuarty, 02 October 2019 - 01:12 PM.

[KiwiProbie]

Do you have another computer or a friends computer that you can use to download the tool?  You also need a USB too.

[FXRStuarty]

Do you have another computer or a friends computer that you can use to download the tool?  You also need a USB too.

Yes. I can do that. What size USB Pen Drive will I need? Also, I have an external hard drive which connects by USB. Would this external drive be ok to download the tool you mention? Should say this external drive has various files on it.

Thanks for your continuing assistance. Appreciated.

Edited by FXRStuarty, 02 October 2019 - 01:53 PM.

[KiwiProbie]

Try and find one at least 8 gigs or more. 

[FXRStuarty]

Try and find one at least 8 gigs or more.

Will get a suitable USB Pen Drive of at least 8Gig.

Once the tool is downloaded to the USB Pen Drive, what are the next steps?

[KiwiProbie]

Can you get into your bios?  If so change it to boot into the USB drive and then reboot and get it to do a repair or reinstall of windows on your PC and you should be on your way laughing.

[FXRStuarty]

Can you get into your bios?  If so change it to boot into the USB drive and then reboot and get it to do a repair or reinstall of windows on your PC and you should be on your way laughing.

I dont think I can access anything.

My laptop opens as shown

Edited by FXRStuarty, 02 October 2019 - 11:59 PM.

[SleepyDude]

Hi,

 

It seems the machine have Windows 8.1 Do you want to upgrade to Windows 10 or stay with Windows 8.1?

 

Windows 8.1 can be downloaded directly from Microsoft using this link: https://www.microsof...oad/windows8ISO

 

The download its a ISO file that you need to "burn" to the flash drive using a tool like Rufus https://rufus.ie/ or you can use Rufus to download Windows 8.1 and create the bootable flash drive (use the UEFI option!) for you...

https://www.ghacks.n...ownload-option/

 

From your image the option "Use a device should"  should start the computer using the bootable flash drive created by Rufus.

[FXRStuarty]

Hi,
 
It seems the machine have Windows 8.1 Do you want to upgrade to Windows 10 or stay with Windows 8.1?
 
Windows 8.1 can be downloaded directly from Microsoft using this link: https://www.microsof...oad/windows8ISO
 
The download its a ISO file that you need to "burn" to the flash drive using a tool like Rufus https://rufus.ie/ or you can use Rufus to download Windows 8.1 and create the bootable flash drive (use the UEFI option!) for you...
https://www.ghacks.n...ownload-option/
 
From your image the option "Use a device should"  should start the computer using the bootable flash drive created by Rufus.

Happy to stick with Windows 8.1 unless W10 is a better set up?

Grateful for views on that.

Thanks for your input. Will get a USB Stick today and see how I get on.

Will report back with outcomes.

Thanks for taking the time to guide me. Appreciated.

[SleepyDude]

Happy to stick with Windows 8.1 unless W10 is a better set up?

 

Presently Microsoft continues to provide the upgrade to Windows 10 for free, this offer should be long gone according with the official statements but they didn't close the "door" yet...

 

The Windows 8.1 extended support will end on January 20, 2023 after this date no more updates...

https://betanews.com...tended-support/

 

Depending on the hardware you have Windows 10 may work just fine, but you need to check if everything works on Windows 10 because sometimes the manufacturers may not provide the drivers needed to use the device on that OS...

 

Just one example, I helped someone to move from Windows Vista to a newer OS, Windows 8.1 was the choice because that person had a perfectly working All-in-one printer without support for Windows 10. The printer will only do basic printing, the Scanner functions, etc. will not work because the manufacturer of the printer didn't release updated drivers for Windows 10 and they added a warning on their support pages informing of the limited functionality.

 

You can install Windows 10 to test and if it doesn't work for you install Windows 8.1 instead.

[FXRStuarty]

Happy to stick with Windows 8.1 unless W10 is a better set up?

 
Presently Microsoft continues to provide the upgrade to Windows 10 for free, this offer should be long gone according with the official statements but they didn't close the "door" yet...
 
The Windows 8.1 extended support will end on January 20, 2023 after this date no more updates...
https://betanews.com...tended-support/
 
Depending on the hardware you have Windows 10 may work just fine, but you need to check if everything works on Windows 10 because sometimes the manufacturers may not provide the drivers needed to use the device on that OS...
 
Just one example, I helped someone to move from Windows Vista to a newer OS, Windows 8.1 was the choice because that person had a perfectly working All-in-one printer without support for Windows 10. The printer will only do basic printing, the Scanner functions, etc. will not work because the manufacturer of the printer didn't release updated drivers for Windows 10 and they added a warning on their support pages informing of the limited functionality.
 
You can install Windows 10 to test and if it doesn't work for you install Windows 8.1 instead.

Thanks.

My laptop is to be used solely to host a scheduling system at work. Shoukdnt need much.

[KiwiProbie]

Thank you SleepyDude

[FXRStuarty]

Tried to use the USB Drive loaded with the media creation tool link at #2 above. The laptop did not like it. It said it needed a UEFI option so I will now like to try the third link  listed in post #10 above.

 

I have opened this link and have to say it is all rather confusing. I dont know what I should be doing with this. There doesnt seem to be a link which downloads what I am looking for.

 

Grateful for some help.

 

Thanks

Edited by FXRStuarty, 05 October 2019 - 04:31 AM.