[HaraMo]

About the bios

 

can I backup bios prior to try? and then return it if not succeeded?

[Advertisements]

Don't think so.   If it bricks your PC, there's no way to undo it that I know of.  Some mobo's have that option but judging by the dire warning on the BIOS download that's not an option on yours.

 

Did the network update have any effect on the lat mon or process explorer?

[RKinner]

Don't think so.   If it bricks your PC, there's no way to undo it that I know of.  Some mobo's have that option but judging by the dire warning on the BIOS download that's not an option on yours.

 

Did the network update have any effect on the lat mon or process explorer?

[HaraMo]

as asked: only connected to internet (cable) no browser open:

 

 

 

 

_______________________________________________________________________________________________________

CONCLUSION

_________________________________________________________________________________________________________

Your system appears to be suitable for handling real-time audio and other tasks without dropouts. 

LatencyMon has been analyzing your system for  0:00:22  (h:mm:ss) on all processors.

 

 

_________________________________________________________________________________________________________

SYSTEM INFORMATION

_________________________________________________________________________________________________________

Computer name:                                        LAPTOP-ACER

OS version:                                           Windows 10 , 10.0, build: 18363 (x64)

Hardware:                                             Aspire E5-574G, Acer, Zoro_SL 

CPU:                                                  GenuineIntel Intel® Core™ i5-6200U CPU @ 2.30GHz

Logical processors:                                   4

Processor groups:                                     1

RAM:                                                  8058 MB total

 

 

_________________________________________________________________________________________________________

CPU SPEED

_________________________________________________________________________________________________________

Reported CPU speed:                                   240 MHz

 

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

 

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. 

 

 

 

_________________________________________________________________________________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________________________________________________________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

 

Highest measured interrupt to process latency (µs):   534,90

Average measured interrupt to process latency (µs):   12,149539

 

Highest measured interrupt to DPC latency (µs):       530,80

Average measured interrupt to DPC latency (µs):       6,976320

 

 

_________________________________________________________________________________________________________

 REPORTED ISRs

_________________________________________________________________________________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

 

Highest ISR routine execution time (µs):              554,119167

Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Highest reported total ISR routine time (%):          10,904771

Driver with highest ISR total time:                   HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

 

Total time spent in ISRs (%)                          11,069245

 

ISR count (execution time <250 µs):                   5182272

ISR count (execution time 250-500 µs):                0

ISR count (execution time 500-999 µs):                28

ISR count (execution time 1000-1999 µs):              0

ISR count (execution time 2000-3999 µs):              0

ISR count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

REPORTED DPCs

_________________________________________________________________________________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

 

Highest DPC routine execution time (µs):              911,46250

Driver with highest DPC routine execution time:       ndis.sys - NDIS (Network Driver Interface Specification), Microsoft Corporation

 

Highest reported total DPC routine time (%):          0,047376

Driver with highest DPC total execution time:         ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

 

Total time spent in DPCs (%)                          0,146420

 

DPC count (execution time <250 µs):                   21586

DPC count (execution time 250-500 µs):                0

DPC count (execution time 500-999 µs):                18

DPC count (execution time 1000-1999 µs):              0

DPC count (execution time 2000-3999 µs):              0

DPC count (execution time >=4000 µs):                 0

 

 

_________________________________________________________________________________________________________

 REPORTED HARD PAGEFAULTS

_________________________________________________________________________________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

 

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

 

Process with highest pagefault count:                 bdservicehost.exe

 

Total number of hard pagefaults                       8

Hard pagefault count of hardest hit process:          5

Number of processes hit:                              2

 

 

_________________________________________________________________________________________________________

 PER CPU DATA

_________________________________________________________________________________________________________

CPU 0 Interrupt cycle time (s):                       10,005143

CPU 0 ISR highest execution time (µs):                554,119167

CPU 0 ISR total execution time (s):                   9,76130

CPU 0 ISR count:                                      5182297

CPU 0 DPC highest execution time (µs):                911,46250

CPU 0 DPC total execution time (s):                   0,111198

CPU 0 DPC count:                                      18839

_________________________________________________________________________________________________________

CPU 1 Interrupt cycle time (s):                       0,095702

CPU 1 ISR highest execution time (µs):                1,134167

CPU 1 ISR total execution time (s):                   0,000003

CPU 1 ISR count:                                      3

CPU 1 DPC highest execution time (µs):                150,208333

CPU 1 DPC total execution time (s):                   0,003838

CPU 1 DPC count:                                      519

_________________________________________________________________________________________________________

CPU 2 Interrupt cycle time (s):                       0,129032

CPU 2 ISR highest execution time (µs):                0,0

CPU 2 ISR total execution time (s):                   0,0

CPU 2 ISR count:                                      0

CPU 2 DPC highest execution time (µs):                75,034167

CPU 2 DPC total execution time (s):                   0,012518

CPU 2 DPC count:                                      1811

_________________________________________________________________________________________________________

CPU 3 Interrupt cycle time (s):                       0,141247

CPU 3 ISR highest execution time (µs):                0,0

CPU 3 ISR total execution time (s):                   0,0

CPU 3 ISR count:                                      0

CPU 3 DPC highest execution time (µs):                32,888333

CPU 3 DPC total execution time (s):                   0,001566

CPU 3 DPC count:                                      435

_________________________________________________________________________________________________________

 

Attached Thumbnails

• 
• 

Attached Files

•  Registry-8.txt   30.01KB   170 downloads

[HaraMo]

turning off speed step in bios: no such option available in bios.

[RKinner]

I think the network driver update helped at least as far as lat mon is concerned.  Process Explorer still looks ugly.  Interrupts is still an order of magnitude too high but apparently that's caused by the Realtek HD Aud driver.

 

We can do some standard speedup things.  Probably won't have any effect on Interrupts but at least it gets rid of the annoying ads and spyware in Windows:

 

 

Search for

task scheduler

hit Enter

Click on the arrow in front of Task Scheduler Library then

Click on the arrow in front of Microsoft

Click on the arrow in front of Windows

Click on Application Experience.  In the next pane to the right, right click on each Task and Disable.  Should be three tasks.

Click on Customer Experience Improvement Program.  In the next pane to the right, right click on each Task and Disable.  Should be two tasks.
 

 

Download OOSU10.exe:

https://www.oo-softw...com/en/shutup10

Download and Save it (You will get a popup while it's downloading.  You can X out of it)
then Right click and Run As Admin.
Allow it to make a System Restore Point.
Click on Actions then on Apply Recommended Settings.

Close the program and reboot.

(After each major update it's wise to rerun the program and Revert the changes.)

 

Just run a process Explorer log this time. 

 

It's supper time here so I'm going to have to stop and eat then the wife will want to watch TV.  I know it's getting late where you are so get some sleep.  Hopefully I'll have time to search for a new HD Audio driver after the wife goes to bed.

[RKinner]

See if you can get this one to work:

https://drivers.soft...19-Update.shtml

 

Unfortunately once you download it you can't just right click and Run As Admin.  Instead you have to open an Elevated (Admin) Command Prompt then type:

 

dism /online /add-package /packagepath:"<PUT-CAB-FILE-PATH-HERE>"

If you save the file to your desktop like you did FRST then it would be:

 

dism /online /add-package /packagepath:"C:\Users\UserX\Desktop\08154211-7d73-4693-b40d-cebd77950b97_0265b1ebf01fb90d299431b2b0347f44bd72a446.cab"

 

You should be able to copy the line then right click in an elevated command prompt and then Paste or edit then Paste or maybe do nothing if the line appears on its own then hit Enter.

 

If you get it to work then probably best to reboot and wait 5 minutes for things to settle before running process explorer.

 

If the DISM command fails you can try extracting the CAB:

 

https://www.tenforum...ndows-10-a.html

Scroll down to Comment #2

use 7-zip instead of winrar or winzip (free versions have adware)

https://www.7-zip.org/a/7z1900-x64.exe

right click and run as admin

once installed you can right click on the cab and you will see 7-zip

Click on it then Extract Files.  It will want to put the files in the same folder but you can change it if you like.  OK

Note the path to the extracted file

Then update the driver as shown in the above link

[HaraMo]

I started 7-zip (righ click start as administrator) , then selected the cab file saven on my desktop.

 

7-zip unzipped the cab file with a warning: there are some data after the end of the payload data (translated from Dutch).

 

I then opened device manager using windows button and R  , as this woul open devicemanager in administration mode... .

 

followed the steps and selected the unzipped folder on desktop when updating the audio driver high definition .. . but then I receive a message that the newest driver is already installed.

 

 

Maybe pick one inf file and force it to update? 

[HaraMo]

About O&O shutup10

 

(After each major update it's wise to rerun the program and Revert the changes.)

 

 

If I understand correctly: I should not update windows update , and each time an update is been downloaded, I should undo the recommended settings applied before windows update installs.

 

I should then  disable automatically instal of windows update?

Edited by HaraMo, 04 May 2020 - 07:12 AM.

[HaraMo]

see log after installin g O&O shutup10

Attached Files

•  Hardware Interrupts and DPCs-9.txt   29.16KB   159 downloads

[RKinner]

O&O shutup10:

 

Let it update all it wants but after each major update if you run O&O shutup10 you will see that a few things have been changed back to their default settings.  It will tell you they have been changed and offer to revert changes.  Looks like this after an update:

 

 

For the HD Audio

 

I assume the file HDXACERNB.inf is for ACER Note Books.  You could try right clicking on it and select Install and see if anything happens.

 

the inf files talk about RTKVHD64.sys but I don't see the file in the download.  Put

RTKVHD64.sys

in the FRST search box and hit Search Files.  You will get one log please post.

 

While you have FRST up, put

mshta.exe

in the FRST search box and hit Search Registry.  You will get one file.  Please post.  I want to see if I can figure out why the file is running.

 

 

[HaraMo]

After following the steps , installing the HDXACERNB.inf file, I received a windos with : the operation is completed (translated from Dutch).

 

If I check in device manager , nothing changed for the audio driver. still the 18/04/2017  version 6.0.1.8125

Edited by HaraMo, 04 May 2020 - 11:51 AM.

[HaraMo]

RTKVHD64 sys log

 

Farbar Recovery Scan Tool (x64) Versie: 03-05-2020

Gestart door UserX (04-05-2020 19:54:22)

Gestart vanaf C:\Users\UserX\Desktop

Boot Modus: Normal

 

================== Bestanden Zoeken: "RTKVHD64.sys" =============

 

C:\Windows\System32\DriverStore\FileRepository\hdxrt4.inf_amd64_669d800a6417e634\RTKVHD64.sys

[2020-05-03 13:45][2020-05-03 13:33] 005716480 _____ (Realtek Semiconductor Corp.) 5602FE68C9BCF94C99D16891CF67AE9A [Bestand is getekend]

 

C:\Windows\System32\DriverStore\FileRepository\hdxrt4.inf_amd64_2cf30e720e591010\RTKVHD64.sys

[2020-05-03 13:44][2015-07-09 18:41] 004522752 ____N (Realtek Semiconductor Corp.) 9DC033FF3AFE5E56E68F0959E44442E9 [Bestand is getekend]

 

C:\Windows\System32\DriverStore\FileRepository\hdxacernb.inf_amd64_5542f4a49345b0d6\RTKVHD64.sys

[2020-05-04 14:41][2019-05-02 01:41] 006840616 _____ (Realtek Semiconductor Corp.) 2D906359AA30B585F30CBB8DCFF8FA04 [Bestand is getekend]

 

C:\Windows\System32\drivers\RTKVHD64.sys

[2020-05-03 13:44][2020-05-03 13:33] 005716480 _____ (Realtek Semiconductor Corp.) 5602FE68C9BCF94C99D16891CF67AE9A [Bestand is getekend]

 

C:\Windows\LastGood.Tmp\system32\drivers\RTKVHD64.sys

[2020-05-03 13:49][2015-07-09 18:41] 004522752 _____ (Realtek Semiconductor Corp.) 9DC033FF3AFE5E56E68F0959E44442E9 [Bestand is getekend]

 

C:\Users\UserX\Desktop\Audio_Realtek_6.0.1.8125_W10x64\WIN64\RTKVHD64.sys

[2020-05-03 13:37][2020-05-03 13:33] 005716480 _____ (Realtek Semiconductor Corp.) 5602FE68C9BCF94C99D16891CF67AE9A [Bestand is getekend]

 

C:\Users\UserX\Desktop\08154211-7d73-4693-b40d-cebd77950b97_0265b1ebf01fb90d299431b2b0347f44bd72a446\RTKVHD64.sys

[2020-05-04 14:41][2019-05-02 01:41] 006840616 _____ (Realtek Semiconductor Corp.) 2D906359AA30B585F30CBB8DCFF8FA04 [Bestand is getekend]

 

 

====== Einde van Zoeken ======

[RKinner]

I tried the update driver procedure on mine and this is what I got when it was done:

 

 

Go ahead and do the searches.

 

 

[HaraMo]

msha.exe log

 

Farbar Recovery Scan Tool (x64) Versie: 03-05-2020

Gestart door UserX (04-05-2020 20:11:40)

Gestart vanaf C:\Users\UserX\Desktop

Boot Modus: Normal

 

================== Zoeken in register: "mshta.exe" ===========

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\mshta.exe]

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3050f4d8-98B5-11CF-BB82-00AA00BDCE0B}\DefaultIcon]

""="C:\Windows\System32\mshta.exe,1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3050f4d8-98B5-11CF-BB82-00AA00BDCE0B}\LocalServer32]

""="C:\Windows\System32\mshta.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htafile]

"FriendlyTypeName"="@C:\Windows\System32\mshta.exe,-6412"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htafile\DefaultIcon]

""="C:\Windows\System32\mshta.exe,1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\htafile\Shell\Open\Command]

""="C:\Windows\SysWOW64\mshta.exe "%1" {1E460BD7-F1C3-4B2E-88BF-4E770A288AF5}%U{1E460BD7-F1C3-4B2E-88BF-4E770A288AF5} %*"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CLSID\{3050f4d8-98B5-11CF-BB82-00AA00BDCE0B}\DefaultIcon]

""="C:\Windows\SysWOW64\mshta.exe,1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WOW6432Node\CLSID\{3050f4d8-98B5-11CF-BB82-00AA00BDCE0B}\LocalServer32]

""="C:\Windows\SysWOW64\mshta.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_MSHTML_AUTOLOAD_IEFRAME]

"mshta.exe"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation]

"HostApps"="APPLAUNCH.EXE;DLLHOST.EXE;HH.EXE;JAVA.EXE;JAVAW.EXE;MMC.EXE;MSHTA.EXE;RUNDLL32.EXE;WINHLP32.EXE;"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\mshta.exe]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Search\CrawlScopeManager\Windows\SystemIndex\WorkingSetRules\5]

"URL"="file:///C:\[2d3515fd-a057-41c7-8def-ee2b8b3eb754]\Windows\WinSxS\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_11.0.18362.1_none_69fd846725d09d92\mshta.exe\"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\DirectDraw\MostRecentApplication]

"Name"="mshta.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_MSHTML_AUTOLOAD_IEFRAME]

"mshta.exe"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation]

"HostApps"="APPLAUNCH.EXE;DLLHOST.EXE;HH.EXE;JAVA.EXE;JAVAW.EXE;MMC.EXE;MSHTA.EXE;RUNDLL32.EXE;WINHLP32.EXE;"

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\mshta.exe]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Search\CrawlScopeManager\Windows\SystemIndex\WorkingSetRules\5]

"URL"="file:///C:\[2d3515fd-a057-41c7-8def-ee2b8b3eb754]\Windows\WinSxS\wow64_microsoft-windows-ie-htmlapplication_31bf3856ad364e35_11.0.18362.1_none_69fd846725d09d92\mshta.exe\"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\bam\State\UserSettings\S-1-5-21-2357658099-2796757775-4283530457-1001]

"\Device\HarddiskVolume4\Windows\System32\mshta.exe"="0x26A638F73C22D60100000000000000000000000002000000"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\bam\UserSettings\S-1-5-21-2357658099-2796757775-4283530457-1001]

"\Device\HarddiskVolume3\Windows\System32\mshta.exe"="0x0D42AC51A7BBD40100000000000000000000000002000000"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\bam\UserSettings\S-1-5-21-2357658099-2796757775-4283530457-1001]

"\Device\HarddiskVolume4\Windows\System32\mshta.exe"="0x6ACB2AE1A059D50100000000000000000000000002000000"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\bam\UserSettings\S-1-5-21-2357658099-2796757775-4283530457-1002]

"\Device\HarddiskVolume3\Windows\System32\mshta.exe"="0xAEC6BDC6F0BAD40100000000000000000000000002000000"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\bam\UserSettings\S-1-5-21-2357658099-2796757775-4283530457-1002]

"\Device\HarddiskVolume4\Windows\System32\mshta.exe"="0x7394AB200959D50100000000000000000000000002000000"

 

====== Einde van Zoeken ======

[RKinner]

Yours appears to have updated even tho the Driver page doesn't show it.

 

C:\Windows\System32\drivers\RTKVHD64.sys

[2020-05-03 13:44][2020-05-03 13:33] 005716480 _____ (Realtek Semiconductor Corp.) 5602FE68C9BCF94C99D16891CF67AE9A [Bestand is getekend]

 

Let's see if Process Explorer shows any change.