Try the shortened version of reinstalling Windows first, see Reset your PC from Settings info here
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Best Answer phillpower2 , 07 June 2020 - 09:29 AM
Did you notice my edited reply #25. Upgrading the RAM is the best and least expensive option. There are a couple of ways to reinstall Windows, properly and by a reset within Windows, as t... Go to the full post »
I have done the "Keep my files > Change settings > Preinstalled apps On" and the computer seems to be running a bit better. I think we can close out the the thread in hopes that this has done the trick. I will keep your advice handy as far as purchasing some more RAM and let you know if the problem persists. Thank you for your time and help with this matter. I appreciate your hard work.
Sincerely,
Jennifer
Glad we could help and thank you for letting us know that you no longer required assistance
Been a pleasure to work with you
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