[tanika]

The virus/malware file start.exe loads during boot up and runs in task manager processes (windows 10). I am unable to end it as it immediately re-appears. Have tried about 12 virus and malware programs without success. It may be associated with the "secret crush" virus and/or a backdoor virus. Anyone perhaps have some advice on how to remove this as I am out of ideas?

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• Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.
• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Check the Addition.txt box
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.  
• Please copy and paste log back here.
• It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Smart Screen, Windows Defender and Avast have all been blocking FRST recently.  It's a false positive so pause your antivirus when downloading or running FRST.  If you get a message saying Smart Screen has blocked it you can click on More Info and you will see an option to Run Anyway.




 

[RKinner]

• Get FRST from http://www.bleepingc...very-scan-tool/You need to download the appropriate tool for your PC.  If you don't know if you have a 32 or 64 bit system get them both.  Only one will work and that's the right one.
• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
• Check the Addition.txt box
• Press Scan button.
• It will produce a log called FRST.txt in the same directory the tool is run from.  
• Please copy and paste log back here.
• It will generate another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

Smart Screen, Windows Defender and Avast have all been blocking FRST recently.  It's a false positive so pause your antivirus when downloading or running FRST.  If you get a message saying Smart Screen has blocked it you can click on More Info and you will see an option to Run Anyway.