[Keyboardclick]

Hi everyone.

First, I want to explain that I am trying to become a geek, but thus far I don't have a clue what I am doing. Please excuse stupid questions.

 

I have purchased new laptops for my self and my mother, they are exactly the same.

I have been testing them to make sure they are lemons according to this video I found on youtube:

 

 

I am 4 minutes into the video. I ran the cinebench fan and CPU tests on both. The sound of the fans are similar between the two laptops, but mine is a little louder. Our processors usually rank a 9 according to cinebench, but my mothers ranks a 7 and mine an 8 (I believe the smaller the number, the better, so this is good, I think).

 

When I ran hwinfo.com with cinebench to test the temperature of the processor, my mothers stayed around 81-87 degrees at the most. Mine stayed around 88 at first, then towards the end of the test it was consistently at 91-95 degrees. The video above states that it shouldn't be above 90 for any sustained period. Mine was above 90 for about five minutes or so during the cinebench test.

 

When the laptops are sitting idle, mine makes a louder whining noise. They both make the same noise, but mine is a bit louder when the laptops are doing nothing.

 

My questions are:

 

Is this strange that our identical laptops test and sound differently?

 

Does this indicate my processor is bad?

 

In the above video, Josh explains something to do if your CPU runs hot. I don't understand what he says to do, and worry that following these instructions will hide the fact that my processor is bad, leading to a later problem that may show up just as soon as the return date is over. Are the steps he describes some easy setting that will fix this issue, or will it void the warranty?

 

I would rather not have to return this laptop, but I spent a lot of money on it, and don't want to be stuck with one that will break shortly or not perform as expected.

 

Is what I have described my computer doing even an issue I should be worried about?

 

Are there other tests I should run?

 

Thank you.

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Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

[RKinner]

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

[Keyboardclick]

Process    CPU    Private Bytes    Working Set    PID    Description    Company Name    Verified Signer
firefox.exe    1.83    243,884 K    420,848 K    3972    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
procexp64.exe    0.27    32,860 K    61,724 K    11732    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
SynTPEnh.exe    0.24    10,612 K    23,052 K    13208    Synaptics TouchPad 64-bit Enhancements    Synaptics Incorporated    (Verified) Synaptics Incorporated
firefox.exe    0.16    139,508 K    211,796 K    10300    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
NahimicSvc32.exe    0.04    10,376 K    13,952 K    2488            
firefox.exe    0.04    54,512 K    103,648 K    2460    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.03    72,976 K    130,124 K    5356    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.03    49,872 K    94,016 K    9700    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.03    23,032 K    26,032 K    13064    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
firefox.exe    0.02    249,228 K    280,512 K    5724    Firefox    Mozilla Corporation    (Verified) Mozilla Corporation
Dragon Center.exe    0.01    136,944 K    30,944 K    9268            
NahimicSvc64.exe    0.01    4,628 K    8,560 K    2800            
explorer.exe    0.01    35,208 K    96,216 K    8924    Windows Explorer    Microsoft Corporation    (Verified) Microsoft Windows
MsiTrueColor.exe    0.01    5,448 K    19,576 K    13216    MSI True Color    Portrait Displays, Inc.    (Verified) PORTRAIT DISPLAYS, INC.
RuntimeBroker.exe    < 0.01    7,440 K    23,848 K    10772    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
svchost.exe    < 0.01    5,344 K    18,736 K    6848    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
OneDrive.exe    < 0.01    20,784 K    60,304 K    6808    Microsoft OneDrive    Microsoft Corporation    (Verified) Microsoft Corporation
RuntimeBroker.exe    < 0.01    5,544 K    24,916 K    5888    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
unsecapp.exe        1,504 K    6,936 K    8952    Sink to receive asynchronous callbacks for WMI client application    Microsoft Corporation    (Verified) Microsoft Windows
taskhostw.exe        6,268 K    15,544 K    4600    Host Process for Windows Tasks    Microsoft Corporation    (Verified) Microsoft Windows
SystemSettings.exe    Suspended    18,368 K    22,604 K    11256    Settings    Microsoft Corporation    (Verified) Microsoft Windows
SynTPHelper.exe        2,208 K    6,712 K    9108            
svchost.exe        9,276 K    38,908 K    11080    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        2,736 K    15,448 K    12764    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
svchost.exe        3,028 K    12,144 K    7544    Host Process for Windows Services    Microsoft Corporation    (Verified) Microsoft Windows Publisher
SteelSeriesEngine3.exe        83,248 K    90,368 K    11548    SteelSeries Engine 3 Core    SteelSeries ApS    (Verified) SteelSeries ApS
smartscreen.exe        10,916 K    35,328 K    1668    Windows Defender SmartScreen    Microsoft Corporation    (Verified) Microsoft Windows
sihost.exe        6,116 K    25,508 K    9988    Shell Infrastructure Host    Microsoft Corporation    (Verified) Microsoft Windows
ShellExperienceHost.exe        28,888 K    76,156 K    8780    Windows Shell Experience Host    Microsoft Corporation    (Verified) Microsoft Windows
SecurityHealthSystray.exe        1,684 K    8,452 K    9080    Windows Security notification icon    Microsoft Corporation    (Verified) Microsoft Windows
SearchUI.exe    Suspended    80,812 K    149,764 K    3256    Search and Cortana application    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        1,732 K    10,224 K    12660    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        1,644 K    7,028 K    7584    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        5,588 K    21,636 K    8236    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RuntimeBroker.exe        3,380 K    16,356 K    10368    Runtime Broker    Microsoft Corporation    (Verified) Microsoft Windows
RtkAudUService64.exe        2,280 K    9,864 K    3916    Realtek HD Audio Universal Service    Realtek Semiconductor    (Verified) Realtek Semiconductor Corp.
procexp.exe        5,080 K    10,752 K    3192    Sysinternals Process Explorer    Sysinternals - www.sysinternals.com    (Verified) Microsoft Corporation
MSI Remind Manager.exe        88,996 K    108,660 K    6180            
LockApp.exe    Suspended    11,900 K    49,172 K    7476    LockApp.exe    Microsoft Corporation    (Verified) Microsoft Windows
igfxext.exe        2,836 K    9,812 K    12552    igfxext Module    Intel Corporation    (Verified) Intel Corporation
igfxEM.exe        6,248 K    24,512 K    5788    igfxEM Module    Intel Corporation    (Verified) Intel Corporation
IAStorIcon.exe        30,772 K    40,516 K    10364    IAStorIcon    Intel Corporation    (Verified) Intel® Rapid Storage Technology
ctfmon.exe        4,184 K    15,800 K    10472            
CompPkgSrv.exe        1,780 K    8,484 K    5860    Component Package Support Server    Microsoft Corporation    (Verified) Microsoft Windows
backgroundTaskHost.exe    Suspended    6,668 K    16,984 K    2200    Background Task Host    Microsoft Corporation    (Verified) Microsoft Windows
ApplicationFrameHost.exe        12,104 K    27,828 K    7220    Application Frame Host    Microsoft Corporation    (Verified) Microsoft Windows
 

 

I hope this looks right, I don't understand it.
 

[RKinner]

It looks like they have changed the defaults.  Try again but this time go to View and check Show Processes From All Users then create the log.

[Keyboardclick]

Process CPU Private Bytes Working Set PID Description Company Name Verified Signer
System Idle Process 95.95 56 K 8 K 0  
procexp(3)64.exe 0.96 35,508 K 64,120 K 152 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
Interrupts 0.96 0 K 0 K n/a Hardware Interrupts and DPCs 
SynTPEnh.exe 0.64 9,088 K 22,436 K 7416 Synaptics TouchPad 64-bit Enhancements Synaptics Incorporated (Verified) Synaptics Incorporated
dwm.exe 0.30 78,996 K 105,440 K 1232  
firefox.exe 0.22 135,468 K 209,324 K 6228 Firefox Mozilla Corporation (Verified) Mozilla Corporation
steam.exe 0.22 73,776 K 105,948 K 4120  
System 0.14 196 K 160 K 4  
csrss.exe 0.09 2,548 K 5,620 K 848  
NahimicSvc32.exe 0.07 11,144 K 2,856 K 8012  
explorer.exe 0.06 60,372 K 132,692 K 1856 Windows Explorer Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe 0.05 21,392 K 20,248 K 4380  
MsMpEng.exe 0.04 339,024 K 318,032 K 3876 Antimalware Service Executable Microsoft Corporation (Verified) Microsoft Windows Publisher
MsiTrueColor.exe 0.04 5,088 K 18,812 K 7064 MSI True Color Portrait Displays, Inc. (Verified) PORTRAIT DISPLAYS, INC.
ctfmon.exe 0.04 5,368 K 16,356 K 3004  
svchost.exe 0.03 6,048 K 13,448 K 1424 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
NahimicService.exe 0.03 4,724 K 16,212 K 3740  Nahimic (Verified) A-Volute
NahimicSvc64.exe 0.03 4,856 K 2,212 K 8004  
svchost.exe 0.02 3,124 K 7,400 K 2984 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
KillerNetworkService.exe 0.02 76,140 K 80,632 K 4664 Killer Network Service Rivet Networks (Verified) Rivet Networks LLC
firefox.exe 0.01 196,488 K 379,200 K 2068 Firefox Mozilla Corporation (Verified) Mozilla Corporation
svchost.exe 0.01 2,748 K 7,364 K 1052 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
Dragon Center.exe 0.01 141,148 K 21,696 K 9568  
svchost.exe 0.01 7,612 K 13,392 K 432 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe 0.01 9,480 K 16,676 K 2344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe < 0.01 18,332 K 28,576 K 10284 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SearchIndexer.exe < 0.01 29,600 K 34,928 K 5988 Microsoft Windows Search Indexer Microsoft Corporation (Verified) Microsoft Windows
steamwebhelper.exe < 0.01 263,988 K 130,088 K 6964 Steam Client WebHelper Valve Corporation (Verified) Valve
firefox.exe < 0.01 23,148 K 26,100 K 10280 Firefox Mozilla Corporation (Verified) Mozilla Corporation
svchost.exe < 0.01 2,160 K 6,572 K 2132 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
lsass.exe < 0.01 6,972 K 15,568 K 932 Local Security Authority Process Microsoft Corporation (Verified) Microsoft Windows Publisher
NVDisplay.Container.exe < 0.01 6,748 K 14,908 K 2356 NVIDIA Container NVIDIA Corporation (Verified) NVIDIA Corporation
NvTelemetryContainer.exe < 0.01 3,988 K 11,244 K 3836 NVIDIA Container NVIDIA Corporation (Verified) NVIDIA Corporation
steamwebhelper.exe < 0.01 60,280 K 83,684 K 6948 Steam Client WebHelper Valve Corporation (Verified) Valve
services.exe < 0.01 5,460 K 9,432 K 912  
SearchProtocolHost.exe < 0.01 2,676 K 12,180 K 9640  
conhost.exe < 0.01 6,612 K 10,836 K 5296  
svchost.exe < 0.01 1,476 K 5,008 K 1924 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
fontdrvhost.exe < 0.01 2,344 K 5,892 K 1160  
svchost.exe < 0.01 4,116 K 14,892 K 7828 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
SteelSeriesEngine3.exe < 0.01 69,896 K 79,788 K 8568 SteelSeries Engine 3 Core SteelSeries ApS (Verified) SteelSeries ApS
NVDisplay.Container.exe < 0.01 25,904 K 43,920 K 6036  
xTendUtility.exe < 0.01 1,424 K 5,648 K 5252  
firefox.exe < 0.01 74,184 K 132,684 K 1612 Firefox Mozilla Corporation (Verified) Mozilla Corporation
SynTPEnhService.exe < 0.01 3,448 K 8,756 K 2056 64-bit Synaptics Pointing Enhance Service Synaptics Incorporated (Verified) Synaptics Incorporated
xTendUtilityService.exe  14,860 K 15,092 K 4288 Windows Service Wrapper CloudBees, Inc. (Verified) Rivet Networks LLC
WmiPrvSE.exe  9,020 K 15,756 K 4156  
WmiPrvSE.exe  3,212 K 9,112 K 8320  
wlanext.exe  1,156 K 5,032 K 3216  
winlogon.exe  2,864 K 10,264 K 1108  
wininit.exe  1,380 K 5,004 K 840  
unsecapp.exe  2,228 K 8,416 K 8376 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation (Verified) Microsoft Windows
taskhostw.exe  6,776 K 16,160 K 3356 Host Process for Windows Tasks Microsoft Corporation (Verified) Microsoft Windows
SynTPHelper.exe  2,200 K 5,956 K 7588  
svchost.exe  2,992 K 10,148 K 1464 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  14,484 K 21,644 K 3708 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  11,984 K 27,248 K 476 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,328 K 10,656 K 10304 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,588 K 11,176 K 2264 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  11,480 K 24,952 K 3748 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  16,776 K 19,048 K 1868 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,868 K 13,072 K 3196 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,356 K 7,304 K 4712 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,320 K 4,536 K 2556 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,340 K 11,992 K 2904 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,508 K 12,028 K 2548 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,476 K 17,724 K 2124 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,852 K 9,028 K 1740 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,144 K 10,024 K 7660 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,032 K 11,312 K 4044 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,344 K 11,400 K 1472 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,972 K 8,104 K 2444 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  8,196 K 16,800 K 3724 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,704 K 15,412 K 3140 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,404 K 11,312 K 2976 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,608 K 9,456 K 1452 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  5,096 K 21,368 K 3792 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,836 K 13,524 K 3692 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,608 K 7,460 K 1936 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  10,324 K 18,092 K 3432 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,740 K 10,184 K 8912 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,004 K 6,468 K 3044 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,236 K 7,568 K 1220 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,952 K 10,804 K 2764 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,612 K 14,072 K 4492 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,888 K 5,852 K 2992 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  8,608 K 33,524 K 2588 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  7,032 K 12,420 K 5620 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  18,768 K 29,356 K 7744 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,636 K 10,776 K 4236 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,716 K 6,684 K 3700 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  9,676 K 15,532 K 6600 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,952 K 6,632 K 2756 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  4,616 K 16,932 K 5344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,728 K 7,384 K 2180 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,620 K 8,736 K 7596 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  3,400 K 10,484 K 4732 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,720 K 10,152 K 1336 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,292 K 9,648 K 1848 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,244 K 8,428 K 2692 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,924 K 12,068 K 7032 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,116 K 6,820 K 3464 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,400 K 9,252 K 10728 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,912 K 6,900 K 2564 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,788 K 7,228 K 2164 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,416 K 5,668 K 7492 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  2,016 K 6,876 K 1592 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,640 K 10,196 K 1344 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,832 K 6,808 K 3756 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,272 K 4,440 K 4196 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,680 K 5,912 K 2072 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,648 K 5,112 K 1632 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,604 K 5,336 K 3772 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,312 K 4,764 K 3716 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,244 K 4,652 K 2220 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  1,284 K 5,416 K 11196 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
svchost.exe  912 K 3,296 K 104 Host Process for Windows Services Microsoft Corporation (Verified) Microsoft Windows Publisher
steamwebhelper.exe  10,688 K 26,096 K 7184  
steamwebhelper.exe  76,484 K 108,208 K 11180 Steam Client WebHelper Valve Corporation (Verified) Valve
steamwebhelper.exe  25,880 K 43,484 K 9308 Steam Client WebHelper Valve Corporation (Verified) Valve
steamwebhelper.exe  7,952 K 15,400 K 5756  
spoolsv.exe  5,440 K 13,468 K 3364 Spooler SubSystem App Microsoft Corporation (Verified) Microsoft Windows
smss.exe  476 K 1,196 K 464  
smartscreen.exe  12,468 K 36,772 K 952 Windows Defender SmartScreen Microsoft Corporation (Verified) Microsoft Windows
sihost.exe  6,776 K 26,156 K 1748 Shell Infrastructure Host Microsoft Corporation (Verified) Microsoft Windows
ShellExperienceHost.exe Suspended 33,424 K 84,952 K 6380 Windows Shell Experience Host Microsoft Corporation (Verified) Microsoft Windows
SgrmBroker.exe  3,748 K 5,808 K 10792 System Guard Runtime Monitor Broker Service Microsoft Corporation (Verified) Microsoft Windows Publisher
Sendevsvc.exe  7,768 K 11,628 K 3784 Sensor dev service  (Certificate expired)
SecurityHealthSystray.exe  2,112 K 8,672 K 8128 Windows Security notification icon Microsoft Corporation (Verified) Microsoft Windows
SecurityHealthService.exe  3,796 K 13,264 K 2452 Windows Security Health Service Microsoft Corporation (Verified) Microsoft Windows Publisher
SearchUI.exe Suspended 146,476 K 225,468 K 6512 Search and Cortana application Microsoft Corporation (Verified) Microsoft Windows
SearchFilterHost.exe  1,552 K 6,108 K 3152  
RuntimeBroker.exe  15,400 K 50,744 K 6680 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  2,640 K 13,260 K 11088 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  5,692 K 24,692 K 9904 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  5,820 K 22,704 K 6744 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RuntimeBroker.exe  3,168 K 14,596 K 7880 Runtime Broker Microsoft Corporation (Verified) Microsoft Windows
RtkAudUService64.exe  2,364 K 8,020 K 3764 Realtek HD Audio Universal Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RtkAudUService64.exe  2,688 K 9,980 K 6140 Realtek HD Audio Universal Service Realtek Semiconductor (Verified) Realtek Semiconductor Corp.
RstMwService.exe  1,436 K 5,344 K 3828 Intel® Rapid Storage Technology Management Service Intel Corporation (Verified) Intel® Rapid Storage Technology
Registry  4,692 K 79,216 K 144  
procexp(3).exe  5,296 K 10,752 K 10672 Sysinternals Process Explorer Sysinternals - www.sysinternals.com (Verified) Microsoft Corporation
OneDrive.exe  20,836 K 61,616 K 7008 Microsoft OneDrive Microsoft Corporation (Verified) Microsoft Corporation
NisSrv.exe  4,032 K 9,224 K 5716 Microsoft Network Realtime Inspection Service Microsoft Corporation (Verified) Microsoft Windows Publisher
MsiTrueColorService.exe  1,180 K 5,036 K 3800 Msi True Color service Portrait Displays, Inc. (Verified) PORTRAIT DISPLAYS, INC.
MsiTrueColorHelper.exe  1,200 K 4,724 K 8240  
MSIService.exe  1,956 K 9,436 K 3732 MSI SCM Service  Micro-Star International Co., Ltd. (No signature was present in the subject) Micro-Star International Co., Ltd.
MSIAPService.exe  12,948 K 14,460 K 3808 MSI Foundation Service Micro-Star International Co., Ltd. (Verified) Micro-Star International CO., LTD.
Microsoft.Photos.exe Suspended 23,680 K 61,960 K 2120   (No signature was present in the subject)
Memory Compression  136 K 17,972 K 2652  
LockApp.exe Suspended 12,920 K 50,276 K 9836 LockApp.exe Microsoft Corporation (Verified) Microsoft Windows
IntelCpHeciSvc.exe  1,596 K 5,740 K 4188 IntelCpHeciSvc Executable Intel Corporation (Verified) Intel Corporation
IntelCpHDCPSvc.exe  1,632 K 6,132 K 3684 Intel HD Graphics Drivers for Windows® Intel Corporation (Verified) Intel Corporation
igfxext.exe  3,420 K 10,804 K 8680 igfxext Module Intel Corporation (Verified) Intel Corporation
igfxEM.exe  4,968 K 17,880 K 1600 igfxEM Module Intel Corporation (Verified) Intel Corporation
igfxCUIService.exe  1,916 K 7,452 K 2720 igfxCUIService Module Intel Corporation (Verified) Intel Corporation
IAStorIcon.exe  34,580 K 39,632 K 9864 IAStorIcon Intel Corporation (Verified) Intel® Rapid Storage Technology
IAStorDataMgrSvc.exe  57,336 K 67,960 K 10516 IAStorDataSvc Intel Corporation (Verified) Intel® Rapid Storage Technology
fontdrvhost.exe  1,700 K 3,452 K 540  
firefox.exe  225,532 K 251,536 K 1244 Firefox Mozilla Corporation (Verified) Mozilla Corporation
firefox.exe  60,576 K 119,776 K 7764 Firefox Mozilla Corporation (Verified) Mozilla Corporation
firefox.exe  48,000 K 87,068 K 2964 Firefox Mozilla Corporation (Verified) Mozilla Corporation
dllhost.exe  2,304 K 8,820 K 5944 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  5,352 K 12,532 K 4460 COM Surrogate Microsoft Corporation (Verified) Microsoft Windows
dllhost.exe  2,528 K 10,592 K 8980  
csrss.exe  1,924 K 4,928 K 740  
conhost.exe  6,384 K 9,704 K 3236  
CompPkgSrv.exe  1,892 K 8,556 K 8508 Component Package Support Server Microsoft Corporation (Verified) Microsoft Windows
audiodg.exe  11,652 K 17,668 K 8944  
ApplicationFrameHost.exe  8,392 K 26,964 K 8848 Application Frame Host Microsoft Corporation (Verified) Microsoft Windows

[Keyboardclick]

Does this one look right? Thanks

[RKinner]

That worked.

 

I was hoping we would find some program using too much CPU but that's not the case.  Everything looks very normal.

 

Let's do a benchmark:

 

 

Let's get a benchmark:


https://www.userbenchmark.com


Click on Free Download.  Save the file then right click and Run As Admin.  Close all programs and pause your antivirus before starting.


When it finishes it will open a browser.  Copy the URL and paste it into a Reply.

[Keyboardclick]

https://www.userbenc...serRun/43137055

[RKinner]

So far it looks pretty good but I can't hear it run.  Normally the fan doesn't even run on a laptop unless the CPU is under load or if it does you don't usually hear it.  The fact that you can hear a loud whine indicates the fan is not healthy.  I think I would take it back.

[Keyboardclick]

This is how the other identical laptop did on the test you just asked me to run on the one that ran hot:

https://www.userbenc...serRun/43137516

 

I am wondering now if I wasn't being paranoid about the noise, as I can't tell a noticeable difference between the sound of the two laptops now.

 

However, I am wondering about how the graphics scored on both laptops. I have Nvidia Geoforce RTX 2060, which this test says should be 100%, not 5% or 6%. However, it seems that this tested my intel graphics, not nvidia. Is this a concern?

 

I have waited a long time to get this laptop. I would rather return it than be stuck with one not worth my money, but I don't want to waste time returning it if I am being paranoid. I noticed if I run the Fur Mark test more than once, both computers later score better. Are benchmark tests generally reliable? Is it normal to get different scores at different times? I have never done this before. Thanks.

[RKinner]

Run dxdiag it should show us which graphic driver we are using:

 

Open an elevated command prompt:

 

(search for

cmd

it will find Command Prompt, right click on it and Run As Admin.)

 

Type:

dxdiag

hit Enter.

 

Wait until it finishes (green line is gone) then Save All Information  Note where you save it.   Attach to the reply: 

(First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.)

 

Benchmarks will vary slightly.  One factor is the CPU usage by other programs.  Oddly enough the second PC has more CPU usage but a better score.

[Keyboardclick]

Since you say the 2nd pc shows more CPU usage, yet better performance, this also points to the first laptop being defective in some way and is more evidence to back up that the best option being to return it, correct?

Attached Files

•  DxDiag.txt   90.01KB   608 downloads

[RKinner]

DxDiag shows both your intel & NVIDIA GeForce RTX 2060.  I suppose the intel is builtin to the CPU so is going to show up no matter what.

 

You might also go to Nvidia's website and see if their latest driver for the RTX 2060 wants to install.

 

 

https://www.nvidia.c...eforce/drivers/

What I do see is that you have an a very outdated version of Windows 10.  When Windows 10 gets too far behind the current build it no longer updates automatically.  We can force it tho.

 

Go to

https://www.microsof...nload/windows10

Click on Update Now.  Download, Save and go to your downloads folder then right click on the downloaded file and Run As Admin.  Follow the instructions.  Usually takes about three hours to complete but a slow link will take longer.

 

If you look closely at the benchmarks you will see that the two PCs are NOT the same.  One has a Kingston SSD while the other has a Western Digital.  The Western Digital performs much better than the Kingston and that may be the major difference in performance.  Could be one or both is/are not new but "remanufactured."    I forget the term they usually use in the ads but basically a returned product that has been repaired supposedly to factory specs and repackaged as new.

[Keyboardclick]

You are right, also the 1st laptop (hotter one) has a Hynix HMA82GS6CJR8N-VK 2x16GB RAM, while the 2nd (better running) one has Samsung M471A2K43CB1-CTD 2x16GB. It seems like the Samsung runs better than the Hynix, also, right? It never occurred to me that one might be remanufactured. Neither were supposed to be, I wonder if so which one?

 

I will try updating the graphics cards and Windows 10, and see how the do after that. Is there some type of setting I need to change so that the computers use the Nvidia graphics, or are they using it and the test just checked the intel? There is no point in having Nvidia graphics if the computer's default is intel.

 

Is it weird that the intel graphics seem to be UHD while my screens are FHD?

 

Could the outdated windows and graphics make the one laptop's CPU run hotter?

 

This is really cool, I feel like I am learning a lot. Thank you so much.

[Keyboardclick]

I contacted MSI (these are MSI laptops), and they said that they do not specify the manufacturer of the SSD or RAM, and said it could be different between two of the same laptops even if they are brand new. Is this normal, or are they trying to pull one over on me?