[JTug]

Hello, new log attached.

many thanks

 

Attached Files

•  Fixlog.txt   5.51KB   177 downloads

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Hm…

Strange. The fix didn’t run properly.

Shut down the computer, restart and run it once more. Let me see the fixlog created this time.

[DR M]

Hm…

Strange. The fix didn’t run properly.

Shut down the computer, restart and run it once more. Let me see the fixlog created this time.

[JTug]

Hi,

strange, because when i run the tool with your fix, run properly and reboot the pc.

 

I follow your instruccions: reboot and run again the tool, but fail all the time. And, yes i disable comodo to run the tool. Attached the log error, should be helpful for you or for Farbar.

 

What you sugest to do?

 

Thank you!

Attached Files

•  FRS_error.txt   708bytes   173 downloads

[DR M]

Download the new version of Farbar Recovery Scan Tool , replace the tool on the Desktop and try the fix again. Result? 

[JTug]

still crashing, cant run the new FSR also

[DR M]

1. Restart with Safe mode

• Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
• Choose Update and Security.
• From the menu at the left, choose Recovery.
• Under the title Advanced startup at the right, choose Restart now.
• From the window that will appear choose Troubleshoot and then Advanced options.
• Choose Startup Settings and then Restart.
• Press number 5, for choosing Safe mode with networking.
• You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.

 

2. FRST fix

 

Run the fix again and let me know about the result. 

[JTug]

Hi,

In safe mode all normal running the tool. Attached the log in safe mode.

cheers

 

Attached Files

•  FRST_Safe Mode.txt   36.67KB   186 downloads

[DR M]

Hi. 

 

You forgot that I want the fixlog.txt, not a new FRST log.

 

Instructions here (Step 3): http://www.geekstogo...t/#entry2661305

 

You will follow the instructions in Safe mode. 

[JTug]

Done. Sorry some misunderstanding, but english its not my mother language. So, please be patiente!

Thanks

Attached Files

•  Fixlog.txt   12.12KB   187 downloads

[DR M]

Done. Sorry some misunderstanding, but english its not my mother language. So, please be patiente!

 
Sure! I completely understand! English is not my native language either.
 
Let's see now fresh FRST logs, this time in normal mode. Make sure that COMODO (every feature of it) is disabled.

• Double-click on the FRST icon to run it, as you did before. When the tool opens click Yes to disclaimer.
• Press Scan button and wait for a while.
• The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
• Please attach the content of these two logs in your next reply.

 

In case you can't run FRST in normal mode again, then run it in Safe mode.

[JTug]

Hi,

only possible in safe mode.

cheers

 

Attached Files

•  FRST.txt   34.84KB   185 downloads
•  Addition.txt   27.12KB   178 downloads

[DR M]

Thanks.

 

Since here is late, I will review your fresh logs by tomorrow afternoon, my time. 

 

See you then. 

[JTug]

ok thank you

[DR M]

Hello.
 
I already asked you to move FRST tool on to the Desktop. Please, do not create other folders to run it from there. So please, again, before doing anything else, move the FRST tool from the Farbar folder on to the Desktop.
 
Something else which is also important: Do not rename the logs created. Leave them as they are. At the end of the procedure we are going to remove all.
 
The fix didn't run properly again. Specific files were not deleted.
 
Let's try this. Again, if it doesn't work in normal mode, please do it in Safe mode. 

• Download the attached fixlist.txt and save it on your Desktop, beside the FRST tool. DO NOT rename anything.
• Please right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your Desktop.
• Please post the log in your next reply.

[JTug]

I already asked you to move FRST tool on to the Desktop. Please, do not create other folders to run it from there. So please, again, before doing anything else, move the FRST tool from the Farbar folder on to the Desktop.

Ok,  I will do that, but its much more easier for me have the tool in one folder. Sorry for some inconvinience.

 
Something else which is also important: Do not rename the logs created. Leave them as they are. At the end of the procedure we are going to remove all.

I just do that one time on first time i send you the report for FRST error when tying to run in normal mode.
 
The fix didn't run properly again. Specific files were not deleted.
 
Let's try this. Again, if it doesn't work in normal mode, please do it in Safe mode. 

• Download the attached fixlist.txt and save it on your Desktop, beside the FRST tool. DO NOT rename anything.

Dont see your attached file.

 

Again... sorry for some misunderstanding and thanks for your time