[jsaklas]

I'm running Windows 10 and print via USB cable with a Canon MX992 printer.  The printer prints fine, but I cannot scan.

I've installed the latest driver from Canon:  MX920 series MP Drivers Ver.1.01 (Windows).

 

Canon says that this is: "The driver for Canon IJ multifunction printer. IJ Scan Utility"

 

The IJ Scan Utility appears to be installed, but when I click on it I get the following:

 

     A scanner driver supporting this software is not installed.  Install it and try again.

     Code:9,230,0

 

Does anyone have a solution?

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Hello jsaklas,

 

Has the scanner ever worked on your windows 10?

 

How old is that printer/Scanner?

 

Try using an older driver like windows 7

 

Like this guy

FIX: Scanner driver supporting this software isn’t installed - YouTube

[zep516]

Hello jsaklas,

 

Has the scanner ever worked on your windows 10?

 

How old is that printer/Scanner?

 

Try using an older driver like windows 7

 

Like this guy

FIX: Scanner driver supporting this software isn’t installed - YouTube

[jsaklas]

Yes the scanner function has worked, but as it happens more often than not with most all MS software, every time there is a so-called update, something gets screwed up.

 

I'm not sure how old the pringer/scanner is -- I purchased it used.

 

I will try the Windows 7 driver, if I can find it.

[jsaklas]

Zep516,

 

I loaded another driver: 

xp68-win-mx920-5_65-ejs.exe   I have no idea if this is one for Windows 7 but it is the only other driver for the MX922 on the Canon website.

I still have the same problem.  Perhaps I have to disable or delete the other driver?  If so, how do I do that?

[zep516]

Hi,

 

Remove or Uninstall a Printer Driver from Windows 10. See linked below.

 

https://helpdeskgeek...ws driver store.

[zep516]

Any luck on this situation?

[jsaklas]

zep516

 

Thanks.   I haven't deleted the newer driver yet - I will do that tomorrow.