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Need help removing a defective program ( Resolved ).


Best Answer TooNew2 , 05 May 2024 - 06:14 PM

I'll have to finish reading all that analysis page later tonight, if only for general education. Doing a quick search of my autoruns output (and using Control-F ), I only see lines about Easeus Bac... Go to the full post »


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#1
TooNew2

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I have an old version of EaseuUS Partition Master 12.5 that is missing (per a message I get) a file so can neither be opened, nor can it be repaired or removed the normal way. I tried both Program and Features/uninstall, and CCleaner/Tools/uninstall, with the same non-effect. I also looked in the Registry but didn't find anything obvious there and am not qualified to work in that area much anyway. 

 

I would appreciate some direction for taking care of this problem.

Thanks

 


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#2
phillpower2

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Have you tried reinstalling the program and then going through the correct uninstall procedure, if yes and no luck see the below, if no, give it a try.

 

Post an Autoruns log for us, see here  

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.


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#3
TooNew2

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Yes, reinstalling did not work, as removing the old program couldn't happen.

 

When I ran "autoruns.exe", I didn't find that specific ["Hide Signed Microsoft and Windows Entries”] option; to the right of File, the Option box gives me a three boxes, the first and third already checked. I also checked the second box as shown by the following screenshot. I then saved that file as text, it being attached below the screenshot. Is that text actually readable by you, or has something not been done/worked correctly? I can try again if needed.

 

 

 

Attached Thumbnails

  • Autorun Screenshot.png

Attached Files


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#4
phillpower2

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Your txt is all good and does list EaseUS, the many entries that I checked dated back to September 2017 but can I just make sure that you do not have any versions other than 12.5 installed, if not go to the Tutorial here and read up on how to delete any unwanted entries.


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#5
TooNew2

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✓  Best Answer

I'll have to finish reading all that analysis page later tonight, if only for general education. Doing a quick search of my autoruns output (and using Control-F ), I only see lines about Easeus Backup, not any Partition Master. Did I miss something somehow?

 

Only one PM version shows up in  Programs and Features, but I do have two folders under Start/All Programs. One plain EaseUS Partition Master, one EaseUS Partition Master 12.5.

A general search for EaseUS shows I have an old installer saved in D, but I don't initially find any other E. Partition Master files besides the Setup file (same 12.5 version) I saved yesterday when trying to fix/replace the old, non-working program.

 

Later:

Earlier, I was in a bit of a hurry, just in for a break from trying to get all my outside chores done, but since then, in another file search, I did find something Easeus PM related and deleted it; that allowed me to properly uninstall the program, and that it is fully gone is confirmed by the fact that I have been able to reinstall it.

 

Thanks for the help; Problem solved, and the Autoruns program is good to know about.

 


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#6
phillpower2

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You are welcome, glad that we were able to help and thanks for the follow up  :thumbsup:


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