My Desktop is gone
Posted 20 December 2009 - 12:25 AM
Posted 20 December 2009 - 12:29 AM
You didn't mention - was low-res logon required?
Posted 20 December 2009 - 10:47 AM
Posted 20 December 2009 - 04:05 PM
Please open a Run dialog (WinKey+R) and type msconfig then hit Enter.
On the General tab, select Normal startup, click OK, the Restart.
Please do not do a hard shutdown unless absolutely required - give ample time for the system to restart on it's own (I've seen it take upwards of 30 minutes to do so). Hard shutdowns don't allow for processes to stop, registry hives to properly save and unload, etc - and can introduce further corruption.
Once back in normal mode, attempt to set a System Restore point again, this time right clicking the System Restore menu item and selecting Run as Administrator.
Please do not attempt to run any other programs in the meantime - then can only place more load on the system at this time, which is not helpful.
In the event it becomes necessary, what kind of media do you have for re-installing Windows, eg; Recovery disc, Operating System disc, Recovery Partition?
Do you have your personal data backed up?
Posted 20 December 2009 - 11:45 PM
Posted 21 December 2009 - 06:56 PM
Posted 21 December 2009 - 09:03 PM
Since we've been unable to get at least a system restore point created, I think it best we wait until you have backed up all media you want saved and have re-installation media available/ready before trying to make any further changes. In the meantime, I'd like you to download SIW (the standalone version will work fine) and run it. Once open and fully loaded, click File>Create log
Save the log to your desktop, then attach it to an email to me, with the subject SIW-GTG. Do not attach it here, as it contains information that need not be shared publicly. That log will give me a good deal of information about your computer to be used in futher diagnosis.
Did the logoff/shutdown problem begin about the same time as the other recent problems, or has it been doing that longer?
Laptops, as with desktops, collect dust in the cooling vents and fan(s), causing them to retain more heat than they should. Higher than normal temperatures can contribute to a number of problems, and it may be a contributor to some of the problems you're experiencing. If I can find a good set of instructions for doing so, and it doesn't seem to difficult a task, are you mechanically inclined enough to do some disassembly to get inside to the cooling fan and do some housecleaning?
Posted 22 December 2009 - 09:28 PM
Posted 24 December 2009 - 05:05 PM
Unfortunate that SIW won't run.
Run msconfig again and check Selective Startup, then uncheck Load Startup items.
Click OK and restart.
Connect your external drive (you'll need enough space for an image of the hard drive)
Once back in normal mode, click Start>All Programs>Accessories>System Tools>Backup Status and Configuration.
Click Complete PC Backup in the left pane, then Create a backup now.
You system should be scanned for a destination and find your external drive.
Proceed from there to create an image.
Let me know if successful.
Try SIW again too - the current boot configuration might allow it to run.
Posted 25 December 2009 - 03:38 PM
Posted 27 December 2009 - 06:14 PM
Any luck finding the recovery media?
Where you at with checking/cleaning the cooling fan/heatsink/vents?
Posted 27 December 2009 - 06:34 PM
Posted 27 December 2009 - 06:45 PM
Are you certain the laptop doesn't have a recovery partition as mentioned in that link? You should be able to find instructions for accessing the recovery partition here, and possibly some instructions for maintenance procedures, like getting to the processor/heatsink.
While you're checking/cleaning, I'd suggest also reseating the memory modules.
If there's no change after cleaning, see if SIW will populate in safe mode.
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